What is Mummum?
Mummum is an online platform for ordering food from local restaurants and having it delivered to your doorstep.
How do I order food on Mummum?
To order food on Mummum, simply download the app or visit the website, select your desired restaurant, browse the menu, and place your order.
Why am I getting an error message when trying to log into my Mummum account?
This could be due to a number of reasons such as incorrect login information, internet connectivity issues, or a temporary system error. Try resetting your password or contacting customer support for assistance.
Can I cancel my order on Mummum?
Yes, you can cancel your order on Mummum before it has been prepared by the restaurant. After that, you may have to contact the restaurant directly for further assistance.
Why is my order taking longer than the estimated delivery time?
Delivery times may vary due to factors such as the restaurant's busy hours, traffic conditions, and distance from your location. If you're concerned about your order, you can track it in the app or contact the restaurant for updates.
Why is my food cold when it arrives?
We apologize for the inconvenience. This could be due to unexpected delays during delivery. Please contact the restaurant for a replacement or refund.
I received the wrong order, what should I do?
We apologize for the mistake. Please contact the restaurant for assistance and they will be happy to help resolve the issue.
Will my food order be delivered contactless?
Yes, during this time, all orders will be delivered contactless to ensure safety and minimize contact.
Is there a minimum order amount on Mummum?
Yes, the minimum order amount may vary depending on the restaurant. You can view this information on the restaurant's page or while placing your order.
Are there any delivery fees on Mummum?
Yes, delivery fees may apply depending on your location and the restaurant's policies. You can view this information on the restaurant's page or while placing your order.
Can I order from multiple restaurants on Mummum?
Yes, you can order from multiple restaurants on Mummum. Each order will have to be placed separately.
Can I change my delivery address after placing an order?
We understand that sometimes situations change. Please contact the restaurant or customer support for assistance in changing your delivery address.
I'm having an issue with my Mummum app, what should I do?
Please try restarting the app or updating it to the latest version. If the issue persists, you can contact customer support for further assistance.
Are there any deals or promotions on Mummum?
Yes, Mummum offers deals and promotions from time to time. You can check the "Deals" section on the app or website for current offers.
Can I pay with cash on Mummum?
Yes, you can pay with cash for your Mummum orders. However, we highly recommend using contactless payment methods for safety reasons.
I am unable to add items to my cart, what is the issue?
This could be due to a temporary system error. Please try refreshing the page or restarting the app. If the issue persists, you can contact customer support for assistance.
Why is my preferred restaurant not available on Mummum?
We are constantly adding new restaurants to our platform. If your preferred restaurant is not available, you can suggest it to us through our customer support.
Can I customize my order on Mummum?
Yes, you can add instructions or special requests for your order in the "notes" section during checkout. However, any customizations may be subject to an additional charge.
I am not receiving any order confirmation emails, what should I do?
Please check your email spam or junk folder. If you still can't find the confirmation email, please contact customer support for assistance.
My order was canceled, but I was charged. What should I do?
This could be due to a temporary system error. We apologize for the inconvenience. Please contact customer support for assistance in receiving a refund.
Can I leave a review for a restaurant on Mummum?
Yes, you can leave a review for a restaurant on the Mummum app. In the "Order History" section, click on the order you want to review and you will see an option to leave a review.
I forgot to add a promo code while checking out, can I still apply it?
Unfortunately, promo codes cannot be applied after the order has been placed. However, you can use the code for your next order.
Why is my promo code not working?
Promo codes may have certain conditions and expiry dates. Please check if your promo code meets these requirements. If you're still having issues, you can contact customer support.
Can I request a refund for my order?
Refund policies may vary depending on the restaurant. Please contact the restaurant or customer support for assistance.
I have an issue or concern about my order, how can I contact Mummum customer support?
You can reach Mummum customer support through the "Contact Us" option in the app or by emailing [email protected].
Can I order alcohol on Mummum?
No, Mummum does not currently offer alcohol delivery.
Is my personal information on Mummum safe?
Yes, we prioritize the safety and security of our customers' personal information and use industry-standard measures to protect it.
I am unable to upload a photo for my review on Mummum, what should I do?
This could be due to a temporary system error. Please try again later or contact customer support for assistance.
