What is Mural?
Mural is an online digital whiteboard platform that allows users to collaborate, brainstorm and visually organize their ideas.
How can I create a Mural account?
To create a Mural account, simply go to https://app.mural.co/signup and fill out the required information. You can also sign up using your Google or Microsoft account.
Why can't I access my Mural account?
There may be several reasons for not being able to access your Mural account, such as entering the wrong login credentials or a temporary issue with Mural's server. Try resetting your password or contacting Mural's support team for further assistance.
How can I collaborate on a Mural with others?
To collaborate on a Mural, simply add members to your team by clicking on the "+" button in the upper right corner of your Mural and entering their email addresses.
Can I use Mural offline?
No, Mural is a cloud-based platform and requires an internet connection to be accessed and used.
How can I add content to my Mural?
You can add content to your Mural by using the toolbar on the left of your Mural, which contains various options such as text, images, sticky notes, videos, etc.
Why am I experiencing connectivity issues in my Mural?
Connectivity issues in Mural could be due to a weak internet connection or a temporary issue with Mural's server. Try refreshing the page or restarting your internet connection.
How can I delete a Mural?
To delete a Mural, click on the three dots in the upper right corner of your Mural, select "Manage" and then click on "Delete Mural."
Why can't I find my Mural files?
Your Mural files can be found by clicking on the three dots in the upper right corner of your Mural, selecting "Manage," and then clicking on "Files." From there, you can find and download your Mural files.
Is there a mobile app for Mural?
Yes, Mural has a mobile app available for iOS and Android devices. You can download it from the App Store or Google Play Store.
How can I change my Mural background?
To change your Mural background, click on the three dots in the upper right corner of your Mural, select "Settings," and then click on "Customize Look & Feel."
Why are some objects not moving in my Mural?
This could be due to the Layer Lock feature being enabled. To move objects, you need to disable Layer Lock by clicking on the lock icon in the toolbar on the left.
How can I save my Mural?
Your Mural is automatically saved periodically. However, you can also click on the "Save" button in the top toolbar to manually save your changes.
Why can't I add links or hyperlinks in my Mural?
This feature is only available for premium Mural members. To add links, you'll need to upgrade your account.
How can I export my Mural as an image or PDF?
To export your Mural, click on the three dots in the upper right corner of your Mural, select "Export," and then choose your desired file format.
Why am I getting a "Browser not supported" error message?
Mural is best accessed using Google Chrome, Mozilla Firefox, or Safari. If you are using a different browser, you may get this error message. Try switching to a supported browser.
How can I report an issue or bug in Mural?
To report an issue or bug in Mural, go to https://support.mural.co/hc/en-us/requests/new and fill out the form with the necessary information.
Why am I unable to invite guests to my Mural?
Inviting guests to a Mural is a premium feature. You will need to upgrade your account to access this feature.
How can I change the privacy settings of my Mural?
To change the privacy settings of your Mural, click on the three dots in the upper right corner of your Mural, select "Settings," and then click on "Privacy."
Why am I experiencing slow loading times in my Mural?
Slow loading times may be due to a weak internet connection or a temporary issue with Mural's server. Try refreshing the page or restarting your internet connection.
How can I find my previous Mural versions?
You can find previous versions of your Mural by clicking on the three dots in the upper right corner of your Mural, selecting "History" and then selecting the version you want to revert to.
Why am I unable to drag and drop objects in my Mural?
This may be due to your browser's zoom settings. Try resetting the zoom to 100%.
How can I change the language in my Mural?
The language in Mural can be changed by going to the "Settings" menu and selecting your preferred language.
Why are the formatting options greyed out in my Mural?
The formatting options may be greyed out if you have selected multiple objects with different formatting styles. To use these options, select only one object at a time.
How can I add comments in my Mural?
To add comments in your Mural, select the object or section you want to comment on and click on the "Comment" button in the top toolbar.
