MyEtherWallet FAQ

Answers to your most common questions about MyEtherWallet.

Quick, simple, and helpful information at a glance.

What is MyEtherWallet?
MyEtherWallet is a free, open-source, client-side interface that allows you to securely interact with the Ethereum blockchain.
Why am I seeing a "Connection Error" when trying to access MyEtherWallet?
This could happen due to a server issue or a problem with your internet connection. Try again after some time and make sure your internet connection is stable.
How can I create a new wallet on MyEtherWallet?
You can create a new wallet by clicking on the "Create a New Wallet" button on the homepage of MyEtherWallet. Follow the prompts and make sure to securely save your private key.
What do I do if I forgot my password for MyEtherWallet?
Unfortunately, if you forget your password, there is no way to recover it. Make sure to keep a secure backup of your private key when creating a new wallet.
What is a private key and why is it important?
A private key is a long string of numbers and letters that acts as the password to your wallet. It is important because it is the only way to access your funds and make transactions on the Ethereum blockchain.
What should I do if I suspect my private key has been compromised?
If you suspect your private key has been compromised, immediately transfer your funds to a new, secure wallet. Make sure to properly secure your new private key.
Can I access MyEtherWallet from my mobile device?
Yes, you can access MyEtherWallet from your mobile device. However, it is recommended to use a desktop or laptop for better security and functionality.
Why am I seeing a "Non-Existent Words" error when trying to send a transaction?
This error occurs when the gas limit for the transaction is too low. Increase the gas limit and try again.
How do I check the balance of my wallet on MyEtherWallet?
You can check your wallet balance by entering your public address in the "View Wallet Info" section on MyEtherWallet's homepage.
What is gas limit and how does it affect my transactions?
Gas limit is the maximum amount of gas that you are willing to spend on a transaction. The higher the gas limit, the faster your transaction will be processed.
Can I use MyEtherWallet to store currencies other than Ethereum?
Yes, you can store other Ethereum-based tokens on MyEtherWallet. Make sure to follow the instructions provided by the token's developers.
Why am I seeing a "Insufficient Funds for Gas" error when trying to send a transaction?
This error occurs when the account does not have enough ETH to cover the gas fee for the transaction. Add more ETH to your account and try again.
What do I do if I accidentally sent funds to the wrong address?
Unfortunately, transactions on the blockchain are irreversible. Make sure to double-check the address before sending funds.
What happens if I lose access to my private key or keystore file?
If you lose access to your private key or keystore file, you will not be able to access your funds. Make sure to securely store this information to avoid losing access to your wallet.
Why is it important to never share my private key or keystore file?
Sharing your private key or keystore file can allow others to access and steal your funds. Keep this information private and secure at all times.
How do I change the language on MyEtherWallet?
You can change the language on MyEtherWallet by clicking on the language option in the top right corner of the website and selecting your preferred language.
What should I do if I encounter a "Bad jump destination" error?
This error can occur if you are trying to send a transaction to a contract that does not exist. Make sure to verify the contract address before sending a transaction.
Can I connect MyEtherWallet to a hardware wallet?
Yes, you can connect MyEtherWallet to hardware wallets such as Ledger Nano S or Trezor for added security.
How can I safeguard my wallet from phishing attacks?
To safeguard your wallet from phishing attacks, always make sure to access MyEtherWallet directly from the official website and never click on suspicious links.
Why am I seeing a "Nonce too low" error when trying to send a transaction?
This error can occur if you are trying to send multiple transactions at the same time. Wait for the first transaction to be processed before sending another one.
How can I report a bug or issue with MyEtherWallet?
You can report bugs or issues with MyEtherWallet by contacting the support team through the official website or by submitting a support ticket.
Where can I find more information about MyEtherWallet?
You can find more information about MyEtherWallet on their official website or by joining their social media communities.
Can I use MyEtherWallet to participate in ICOs?
Yes, you can use MyEtherWallet to participate in ICOs. Make sure to carefully read the instructions provided by the ICO's developers.
Is MyEtherWallet safe to use?
MyEtherWallet is generally considered safe as long as you take the necessary precautions to secure your private key and use the official website. However, always exercise caution and be aware of potential phishing attempts.
How do I import a wallet into MyEtherWallet?
You can import a wallet into MyEtherWallet by clicking on the "View Wallet Info" tab and then selecting the "Mnemonic Phrase" or "Keystore/JSON File" option.
What happens if I lose my keystore file?
If you lose your keystore file, you will not be able to access your wallet. Make sure to always have a backup of your keystore file and never share it with anyone.