How do I create an account on mytoys?
To create an account, click on the "Register" button at the top right corner of the website and follow the instructions.
What do I do if I forgot my password for mytoys?
Click on the "Forgot your password?" link on the login page and follow the instructions to reset your password.
Can I change my delivery address after placing an order on mytoys?
No, unfortunately, once an order has been placed, the delivery address cannot be changed. Please double-check your address before completing your order.
What should I do if I receive a damaged item from mytoys?
Please contact our customer service team within 14 days of receiving the item and provide photos of the damage. We will assist you in arranging a replacement or refund.
How can I track my order on mytoys?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the website of the shipping company.
What forms of payment are accepted on mytoys?
We accept credit/debit cards, PayPal, and bank transfer as forms of payment.
Can I cancel my order on mytoys?
If your order has not been shipped yet, you can cancel it by contacting our customer service team. Once an order has been shipped, it cannot be cancelled.
What is the return policy on mytoys?
You can return items within 14 days of receipt for a full refund or exchange. Please note that the item must be in its original packaging and condition.
How do I contact mytoys customer service?
You can contact our customer service team by filling out the contact form on our website, emailing us, or calling our toll-free hotline.
What is the warranty period for products purchased on mytoys?
Most products have a 2-year warranty. Please check the specific product page for more information.
Can I use multiple vouchers or discounts on mytoys?
No, only one voucher or discount code can be applied per order.
Is it safe to shop on mytoys?
Yes, we take security very seriously, and our website is encrypted to protect your personal information.
Why is my voucher code not working on mytoys?
Please double-check the terms and conditions of the voucher to make sure it is still valid and can be applied to the items in your cart. If the code is still not working, please contact our customer service team for assistance.
How do I unsubscribe from mytoys newsletters?
You can click on the "unsubscribe" link at the bottom of any newsletter you receive from us.
Can I change or add items to my order after it has been placed on mytoys?
No, unfortunately, once an order has been placed, it cannot be modified. You will need to cancel the order and place a new one.
What is the shipping fee on mytoys?
The shipping fee depends on the weight of the items in your order and your delivery address. You can view the total shipping fee at the checkout before completing your order.
How long does it take for my order to be delivered from mytoys?
Delivery times vary depending on your location and the shipping method chosen. You can find estimated delivery times on our website.
Can I change my delivery method after placing an order on mytoys?
No, unfortunately, the delivery method cannot be changed once an order has been placed.
Why is there a delay in mytoys order delivery?
Delays may occur due to unforeseen circumstances, such as adverse weather conditions or holiday periods. We apologize for any inconvenience and appreciate your patience.
How do I leave a review for a product on mytoys?
You can leave a review by logging into your account and navigating to the product page. Click on the "write a review" button and follow the instructions.
Can I order from mytoys outside of Germany?
No, currently, we only ship within Germany.
Why was mytoys voucher code withdrawn?
Voucher codes may be withdrawn due to expiration, usage limit, or specific product exclusions. Please check the terms and conditions of the voucher for more information.
What should I do if I receive the wrong item from mytoys?
Please contact our customer service team within 14 days of receiving the item and provide photos of the item you received. We will assist you in arranging a replacement or refund.
How do I report a technical issue on mytoys?
Please contact our customer service team and provide a detailed description of the issue, including any error messages you may have received. We will investigate and resolve the issue as soon as possible.
Can I save items for later on mytoys?
Yes, you can add items to your wishlist and purchase them at a later time.
How can I check the availability of an item on mytoys?
The availability of an item is shown on its product page. If the item is out of stock, you can click on the "notify me when available" button to receive an email when it is back in stock.
