What is National Grid?
National Grid is a company that manages the electricity and gas networks in the United Kingdom, ensuring that homes and businesses have access to reliable energy.
How do I report a power outage or gas leak?
You can report a power outage or gas leak by calling the National Grid emergency hotline at 0800 111 999 (24-hour service).
What should I do if I smell gas?
If you smell gas, leave the area immediately and call the National Grid emergency hotline at 0800 111 999 (24-hour service).
How do I find out about planned power outages or maintenance in my area?
You can find outage and maintenance information for your area on the National Grid website or by calling the customer service hotline at 0800 096 9696 (Monday-Friday, 8am-5pm).
Why is my electricity/gas bill higher than usual?
There are several possible reasons for a higher energy bill, including increased usage, price changes, or billing errors. You can contact National Grid for more information or to request a meter reading.
How do I set up a new gas or electricity connection?
To request a new connection, you can contact National Grid or visit their website to fill out an application. The process and requirements may vary depending on your location and type of connection.
What should I do if my energy supply has been disconnected?
If your energy supply has been disconnected, you can contact National Grid to find out why and how to resolve the issue. It is important to address the issue promptly to avoid any safety hazards.
How do I read my energy meter?
National Grid provides instructions on how to read different types of energy meters on their website. If you are still unsure, you can contact their customer service team for assistance.
Why is my energy supplier asking for a National Grid ECV number?
An Electricity Customer Volume (ECV) number is used to verify the amount of energy supplied to a specific property. Your supplier may request this number to ensure accurate billing.
What is the Non-Domestic RHI (Renewable Heat Incentive) and how do I apply for it?
The Non-Domestic RHI is a government scheme that provides financial incentives for using renewable heat sources in non-domestic buildings. You can find information about eligibility and applications on the Ofgem website.
How can I save money on my energy bills?
National Grid offers tips and resources for saving energy and reducing your bills on their website. You can also contact your energy supplier for advice on ways to save.
Why is there a power cut in my area?
Power cuts can happen for various reasons, including severe weather, equipment faults, or maintenance. You can find information and updates about outages in your area on the National Grid website or by calling the emergency hotline.
How do I switch my energy supplier?
If you wish to switch your energy supplier, you can compare quotes and choose a new provider. Your new supplier will handle the switching process, and National Grid will continue to deliver your energy.
What should I do if my meter is not working correctly?
If you suspect your meter is not working correctly, you should contact National Grid to report the issue and request a meter reading. They will then arrange for an engineer to inspect and repair or replace the meter if necessary.
How do I change the name on my energy bill/account?
You can request a change of name on your energy bill/account by contacting National Grid and providing proof of the change, such as a marriage certificate or deed poll.
Why is my gas supply off and how can I turn it back on?
If your gas supply has been turned off, it may be due to safety concerns or a payment issue. You can contact National Grid to find out the reason and resolve the issue. Do not attempt to turn the gas supply back on yourself.
How do I make a complaint about National Grid?
If you wish to make a formal complaint about National Grid's services, you can contact their customer service team. They will investigate the issue and provide a response within a set timeframe.
What should I do if I receive a suspicious call or email claiming to be from National Grid?
If you receive a suspicious call or email claiming to be from National Grid, do not give out any personal or financial information. You can report the incident to the Action Fraud helpline at 0300 123 2040.
What is the Priority Services Register, and how do I join?
The Priority Services Register is a free service provided by National Grid for customers who may need extra help during a power cut or other energy emergency. You can find out if you are eligible and how to join on the National Grid website.
Can I change my energy tariff or payment plan?
Yes, you can change your energy tariff or payment plan by contacting your energy supplier. They will advise you on the available options and how to make the change.
Why am I receiving an estimate for my energy bill instead of an actual reading?
If your bill is based on an estimated reading, it may be because your meter is difficult to access or there have been issues with your network connection. You can request a meter reading from National Grid or provide your own if possible.
How can I make a payment towards my energy bill?
You can make a payment towards your energy bill by various methods, including online, by phone, or through your bank. Your energy supplier will provide you with specific payment options.
Why is my smart meter not working?
If your smart meter is not working, it could be due to a technical issue or a lack of sufficient signal. You can contact National Grid for assistance, and they may arrange for an engineer to visit and resolve the issue.
What is the difference between a single-rate and a multi-rate electricity meter?
A single-rate electricity meter charges the same unit rate for all electricity used, while a multi-rate meter offers different rates for peak and off-peak usage. Your energy supplier can provide more information about your specific meter.
How do I know if I am eligible for the Warm Home Discount scheme?
You may be eligible for the Warm Home Discount scheme if you receive certain benefits or have a low income. You can find out more and apply on the government's website.
What should I do if I suspect a gas leak outside my property?
If you suspect a gas leak outside your property, you should call the National Grid emergency hotline at 0800 111 999 (24-hour service) and evacuate the area. Do not operate any electrical switches or create any sources of ignition.
