Netflix FAQ

If you’re unable to log into your Netflix account, start by checking that you’re using the correct email address and password. If you’ve forgotten your password, you can easily reset it by following the instructions on the Netflix password reset page. If resetting your password doesn’t work, make sure your account is active and not suspended. For further assistance, you can contact Netflix customer support for personalized help.

Poor video quality on Netflix is often caused by a slow or unstable internet connection. To improve streaming quality, try connecting your device to a faster Wi-Fi network or use an Ethernet cable for a more stable connection. You can also adjust Netflix video playback settings by going to Playback Settings and selecting a lower or higher data usage option depending on your internet speed. For persistent issues, check Netflix’s Video Quality Help Page for more troubleshooting tips.

Yes, as long as the content is available for download. Look for the download button next to the title.

The number of devices allowed varies depending on your subscription plan. Check your account settings for more information.

Make sure you have completed the cancellation process and check your billing information to ensure there are no pending charges.

Error code "NW-2-5" indicates a network connectivity issue. First, check that your internet connection is working. Restart your router and device. Ensure that your device is connected to the internet and that there are no network restrictions or blocks in place.

Netflix error code “UI-800-3” usually indicates that your device is storing outdated or corrupted app data that prevents Netflix from loading correctly. To fix this issue, start by restarting your device to refresh the app. If the error persists, sign out of Netflix and sign back in. You can also clear the app’s cache or data (available on many Smart TVs, streaming devices, and game consoles). In some cases, reinstalling the Netflix app completely will resolve the problem. For device-specific instructions, visit the official Netflix Error UI-800-3 Help Page.

Android Devices:

Open "Settings" on your device. Go to "Apps" or "Applications." Find and select "Netflix" from the list of apps. Tap on "Storage." Select "Clear Cache."

iOS Devices (iPhone/iPad):

Unfortunately, iOS does not allow you to clear the cache for individual apps. Instead, you can try reinstalling the app:

• Press and hold the Netflix app icon on your home screen until it starts to jiggle.
• Tap the "X" or "Remove App" to delete it.
• Go to the App Store and reinstall Netflix.

On Windows PC:

Open the Start Menu and go to Settings. Select Apps. Find Netflix in the list and select it. Click on Advanced options. Click Reset.

On Smart TVs:

The process can vary by brand, but generally:

• Navigate to Settings on your TV. Find Applications or App Manager. Select Netflix. Look for an option to Clear Cache.

On Streaming Devices (Roku, Fire TV, Apple TV):

Roku:

• Press the Home button on your Roku remote. Navigate to Settings.
• Select System. Choose Advanced system settings. Select Clear cache and confirm.

Fire TV:

• Go to Settings from the Fire TV home screen. Select Applications.
• Select Manage Installed Applications. Choose Netflix. Select Clear cache.

Apple TV:

Apple TV does not have a direct cache clearing option. Instead, try:

• Double press the Home button to bring up the app switcher. Swipe up on the Netflix app to close it.
• Uninstall and reinstall the Netflix app from the App Store.

Clearing the cache can help resolve many issues related to performance and playback. If the problem persists, consider restarting your device and checking for any available updates.

Error code "H7361-1253-80070006" typically points to a problem with your browser. Try clearing your browser’s cache and cookies. Ensure your browser is up to date and try disabling any browser extensions. Restart your browser and try playing the video again.

How to Reboot/Reset Netflix on Your TV

If Netflix is not working properly on your TV, restarting it can often fix the issue. Here are several methods depending on your type of TV and setup:

1. Restart the Netflix App

The easiest way is to close the app completely and then open it again.

• For smart TVs:
  1. Press the “Home” or “Menu” button on your remote.
  2. Navigate to the Netflix app.
  3. Select the option to close the app (sometimes called “Exit” or “Close”).
  4. Open the app again.
• For certain TV brands (Samsung, LG, Sony): Hold down the “Back” or “Return” button on the remote for a few seconds until the app closes.

2. Log Out and Log Back In

If the problem persists, logging out of Netflix and back in can help.

1. Open the Netflix app.
2. Go to Settings or Menu.
3. Select Sign Out.
4. Restart the app and log in with your account credentials.

3. Restart Your TV

If Netflix still isn’t working, try restarting your TV.

1. Turn off your TV using the remote.
2. Unplug the power cord from the wall.
3. Wait 30 seconds to 1 minute.
4. Plug the TV back in and turn it on.
5. Open the Netflix app again.

4. Clear App Data or Cache (for Android TVs)

Some TVs store corrupted files that can cause Netflix issues. Clearing cache may help.

1. Go to Settings → Apps → Netflix.
2. Select Clear Cache.
3. Open Netflix again.

5. Check Your Internet Connection

A slow or unstable connection can prevent Netflix from loading properly. Try the following:

• Restart your router.
• Ensure your TV is connected to the internet via Wi-Fi or Ethernet.

6. Update Netflix or Your TV

Sometimes the app or TV system needs updating.

• Open your TV’s app store and check for a Netflix update.
• Check for system updates via Settings → Support → Software Update.

If you follow these steps, Netflix should reboot and work correctly. If it still doesn’t work, it may be a temporary issue on Netflix’s end, which usually resolves within a few hours. For more troubleshooting, visit Netflix Help Center.

Netflix error “M7361-1253” usually appears when your browser or device is unable to connect securely to Netflix’s servers. This error is most common on computers using Chrome, Firefox, Edge, or Safari. To fix it, start by restarting your browser and making sure it’s fully updated. If the error continues, restart your device and check that your internet connection is stable. You should also ensure that hardware acceleration is enabled in your browser settings, as Netflix relies on it for video playback. If you’re using Chrome, verify this in Settings → System → Use hardware acceleration when available. For more detailed steps, visit the official Netflix Error M7361-1253 Help Page.