What is Newlook?
Newlook is a popular fashion retailer with a wide variety of clothing, accessories, and beauty products for men and women.
Why am I receiving an "access denied" error message on Newlook's website?
This error message may appear if you do not have a valid account or if you are trying to access restricted content. Please ensure that you have a valid account and try again. Otherwise, contact Newlook's customer support for further assistance.
How can I create an account on Newlook's website?
To create an account on Newlook's website, click on the "Sign In/Register" button on the top right corner of the page and follow the prompts to create a new account.
I forgot my password. How can I retrieve it?
You can retrieve your password by clicking on the "Forgot Your Password" link on the Sign In page and following the prompts to reset your password.
Can I change my delivery address after placing an order?
Unfortunately, we are unable to change the delivery address once an order has been placed. Please ensure that you enter the correct address before checking out.
My order has not arrived yet. What should I do?
If your order has not arrived within the estimated delivery time, please contact Newlook's customer support for further assistance.
How can I track my order?
You can track your order by clicking on the "Track My Order" link on the website or using the tracking number provided in your order confirmation email.
Can I return or exchange an item?
Yes, you can return or exchange an item within 28 days of purchase. Please refer to Newlook's returns policy for more details.
My item arrived damaged. What should I do?
Please contact Newlook's customer support with photos of the damaged item for further assistance.
Why am I not receiving Newlook's emails?
Please check your spam or junk folder as our emails may have been marked as spam. You can also add our email address to your contacts to ensure that you receive our emails in the future.
How can I redeem a promo code?
To redeem a promo code, enter the code at the checkout page and click "Apply". The discount will be applied to your order if the code is valid.
I am having trouble applying a promo code. What should I do?
Please ensure that you have entered the code correctly and that it is still valid. If the problem persists, contact Newlook's customer support for assistance.
Can I use more than one promo code on my order?
No, only one promo code can be used per order. Please choose the one that offers the best discount for your purchase.
Why is my promo code not working on sale items?
Some promo codes may have restrictions and cannot be used on sale items. Please check the terms and conditions of the code to see if it applies to sale items.
How can I find my nearest Newlook store?
You can use the store locator on our website to find your nearest Newlook store.
Can I cancel or change my order?
Unfortunately, we are unable to cancel or make changes to an order once it has been placed. Please ensure that you review your order carefully before checking out.
How can I pay for my order?
You can pay for your order using a credit/debit card, PayPal, or Klarna (for UK customers) at the checkout page.
Why was my payment declined?
Payments may be declined for various reasons, including insufficient funds, incorrect payment information, or security concerns. Please ensure that your payment information is correct and try again. If the problem persists, contact your bank or Newlook's customer support for further assistance.
Are my personal and payment information secure on Newlook's website?
We take the security of our customers' information very seriously. Our website is secure and we use industry-standard encryption to protect your personal and payment information.
How can I unsubscribe from Newlook's emails?
You can click on the "Unsubscribe" link at the bottom of any promotional email you receive from Newlook. You can also update your email preferences in your account settings.
I have a complaint. How can I report it?
If you have a complaint, please contact Newlook's customer support with details of your issue. We will do our best to resolve it as quickly as possible.
Can I sell or use Newlook's products for commercial purposes?
No, Newlook's products are for personal use only and cannot be sold or used for commercial purposes without prior written consent from Newlook.
Do you offer international shipping?
Yes, we offer international shipping to certain countries. Please check our international delivery page for a list of countries we ship to.
Why am I unable to add items to my cart?
This may happen if the item is out of stock or if there is a technical issue with the website. Please try again later or contact Newlook's customer support for assistance.
How can I provide feedback on my shopping experience?
You can provide feedback on your shopping experience by completing our online feedback form or by leaving a review on our website.
Are there any size guides available for Newlook's products?
Yes, you can find size guides for each product on the product page. You can also refer to our general size guide for more information.
I have a different question. How can I contact Newlook's customer support?
You can contact Newlook's customer support by filling out our online contact form or by calling our toll-free number. Our team will be happy to assist you with any questions or concerns you may have.
