What should I do if my power goes out?
If your power goes out, the first thing you should do is check your circuit breaker or fuse box to make sure there are no tripped breakers or blown fuses. If that is not the issue, reach out to NextEra Energy at 1-800-468-1351 to report the outage and receive estimated restoration time.
How do I report a power outage?
To report a power outage, you can call NextEra Energy at 1-800-468-1351 or report it online through your account on their website.
Why am I receiving a high bill?
There are a few possible reasons for a high bill. It could be due to an increase in usage, a change in your rate plan, or an error in meter reading. You can view your usage history and bill details on your account to see what may have caused the increase.
Why do I have a balance on my bill even though I made a payment?
If you made a payment but still have a balance on your bill, it could be because the payment was not applied to the current billing period. Check your payment history on your account to see if the payment was applied to a different period.
What is the Residential Renewable Energy Tax Credit and how do I apply for it?
The Residential Renewable Energy Tax Credit is a federal tax credit available to homeowners who install solar panels or other renewable energy systems. NextEra Energy can provide the necessary documentation for you to claim this credit on your taxes.
Why is my bill higher than expected after switching to solar energy?
While solar energy can significantly reduce your energy costs, there may be additional fees or charges associated with the installation and maintenance of solar panels. It's important to carefully compare your current and previous bills to understand the difference.
What is the average response time for a service request?
The average response time for a service request depends on the nature of the request and the current workload of our team. However, our goal is to respond to all service requests within 24 hours.
What should I do if I smell gas near my home?
If you smell gas near your home, immediately leave the area and call 911. Do not use any electrical devices or ignite any flames. Once you are in a safe location, you can call NextEra Energy's gas emergency line at 1-800-436-7734.
Why am I receiving multiple bills for the same period?
If you receive multiple bills for the same period, it could be because you have multiple accounts with NextEra Energy that were not combined. Contact customer service at 1-800-468-1351 to merge your accounts.
How can I view and pay my bill online?
You can view and pay your bill online by creating an account on the NextEra Energy website. Once you have an account, you can easily access and manage your bills and payments.
How do I read my energy usage graphs on my bill?
Your energy usage graphs on your bill show your daily and monthly usage in kilowatt-hours (kWh). It also compares your current month's usage to the same month last year. You can use this information to identify patterns and potentially decrease your energy usage.
Why does my electricity go out during storms?
During severe weather, such as thunderstorms or hurricanes, power outages are common due to strong winds, lightning strikes, or tree damage. NextEra Energy crews work quickly to restore power as soon as it's safe to do so.
What is the Energy-Saving Surcharge on my bill?
The Energy-Saving Surcharge is a fee mandated by state regulators to recover the cost of programs and incentives aimed at helping customers save energy and money. These programs include energy efficiency education and rebates for energy-saving appliances.
Why is my meter not reading?
If your meter is not reading, it could be due to a faulty or malfunctioning meter. Contact NextEra Energy at 1-800-468-1351 to report the issue and schedule a meter replacement if necessary.
What is the Time of Use (TOU) rate and how does it affect my bill?
The TOU rate is a rate plan that charges customers different rates for energy usage depending on the time of day. This plan encourages customers to shift their usage to off-peak hours when electricity rates are lower. You can learn more about TOU rates on the NextEra Energy website.
How do I transfer my service to a new address?
To transfer your service to a new address, you can call NextEra Energy at 1-800-468-1351 or submit a request through your account on their website. You will need to provide your new address, desired start date, and contact information for the new property.
What happens if I don't pay my bill on time?
If you don't pay your bill on time, you may incur late fees and your service may be disconnected. You will also receive a notice about past-due payments and steps you can take to avoid service disconnection.
How can I update my personal information on my account?
You can update your personal information on your account by signing in to your account on the NextEra Energy website. From there, you can easily update your contact information, billing address, and preferred payment method.
What happens if I cancel my solar contract before the end of the term?
If you cancel your solar contract before the end of the term, you may be charged an early termination fee. It's important to carefully review the terms and conditions of your agreement before signing.
Why am I receiving a past due notice even though I made a payment?
If you received a past-due notice even though you made a payment, it could be because the payment was not applied to the correct billing period or there was a delay in processing the payment. Contact customer service at 1-800-468-1351 to resolve the issue.
How can I enroll in paperless billing?
You can enroll in paperless billing by signing in to your account on the NextEra Energy website and updating your billing preferences. You will receive an email notification when your bill is ready to view online.
What should I do if I have a concern or complaint about my service?
If you have a concern or complaint about your service, you can reach out to NextEra Energy's customer service department at 1-800-468-1351. They will work with you to address your concern and find a resolution.
How can I view my payment history?
You can view your payment history by signing in to your account on the NextEra Energy website. You can see all payments made, including the amount, date, and billing period it was applied to.
Why am I receiving a low gas pressure notification?
A low gas pressure notification indicates that there is an issue with your gas service and you may experience a decrease in gas pressure and flow. Contact NextEra Energy
