What is Nextiva?
Nextiva is a business communication and collaboration platform that offers services such as VoIP, video conferencing, and team collaboration tools.
How do I sign up for Nextiva?
You can sign up for Nextiva by visiting their website and clicking on the "Sign Up" button. You will then need to provide your contact and business information to get started.
I forgot my password, what do I do?
If you have forgotten your password, you can click on the "Forgot Password" link on the Nextiva login page and follow the instructions to reset your password.
Can I use Nextiva on my mobile device?
Yes, Nextiva offers mobile apps for both iOS and Android devices, allowing you to stay connected wherever you are.
What is the cost of using Nextiva?
The cost of using Nextiva varies depending on the specific plan and features you choose. You can view their pricing options on their website.
What is VoIP?
VoIP stands for Voice over Internet Protocol and is a technology that allows you to make phone calls over the internet instead of traditional phone lines.
How do I make a phone call on Nextiva?
To make a phone call on Nextiva, you can use the Nextiva app on your computer or mobile device, or use a desk phone that is connected to your Nextiva account.
Can I transfer my existing phone number to Nextiva?
Yes, you can transfer your existing phone number to Nextiva. They have a number porting service that allows you to transfer your number for a one-time fee.
What is a softphone?
A softphone is a software application that allows you to make and receive calls on your computer or mobile device using your internet connection.
How do I set up voicemail on Nextiva?
To set up voicemail on Nextiva, you can follow the instructions in their support article or watch their tutorial video on setting up voicemail.
I am experiencing poor call quality, what can I do?
Poor call quality can be caused by a number of factors, including internet connection issues. You can troubleshoot by following the steps in Nextiva's support article on improving call quality.
Can I have multiple users on one Nextiva account?
Yes, Nextiva offers different plans and pricing options for businesses of different sizes, allowing multiple users to be on one account.
What is the difference between Nextiva Office Pro and Nextiva Office Enterprise?
Nextiva Office Pro is designed for small businesses while Nextiva Office Enterprise offers more advanced features for larger businesses.
How do I add a new user to my Nextiva account?
To add a new user to your Nextiva account, you can log in to your account and go to the "Manage Users" section. From there, you can add a new user by providing their contact information and assigning them a phone number.
Why am I receiving a "device not found" error message?
This error message may appear if your device is not properly connected to your Nextiva account. Check the connection and make sure the device is correctly set up.
What should I do if I am unable to log in to my Nextiva account?
If you are having trouble logging in to your Nextiva account, you can try resetting your password or contacting Nextiva's customer support for assistance.
Can I set up call forwarding on Nextiva?
Yes, Nextiva allows you to set up call forwarding to forward calls from your Nextiva number to another phone number.
What is Nextiva Analytics?
Nextiva Analytics is a feature that provides real-time data and insights on your communication activities and helps you track and improve your business's performance.
How do I cancel my Nextiva account?
To cancel your Nextiva account, you will need to contact their customer support team. Be sure to check their cancellation policy and any associated fees before proceeding.
What is Nextiva Auto Attendant?
Nextiva Auto Attendant is a virtual receptionist that helps manage incoming calls and directs them to the appropriate department or extension.
How do I set up a conference call on Nextiva?
To set up a conference call on Nextiva, you can use their conference bridge feature or schedule a video conference using the Nextiva app.
What is Nextiva vFax?
Nextiva vFax is a virtual faxing service that allows you to send and receive faxes through your Nextiva account without the need for a physical fax machine.
How do I cancel call forwarding on Nextiva?
To cancel call forwarding on Nextiva, you can log in to your account and go to the "Call Forwarding" section. From there, you can turn off call forwarding or edit the settings.
What is Nextiva CRM?
Nextiva CRM is a customer relationship management software that helps businesses manage their customer interactions, sales, and marketing efforts.
I am getting an "out of service" message, what does this mean?
This error message may indicate that there is an issue with your internet connection or that your Nextiva account is experiencing technical difficulties. Contact Nextiva's customer support for further assistance.
How can I integrate Nextiva with other applications?
Nextiva offers integrations with popular business tools such as Microsoft Teams, Salesforce, and Slack. You can find a list of available integrations on their website.
Can I make international calls with Nextiva?
Yes, international calling is available with Nextiva, but additional charges may apply. You can view their international rates on their website.
