NinjaOne FAQ

Answers to your most common questions about Ninjaone.

Quick, simple, and helpful information at a glance.

What is NinjaOne?
NinjaOne is a software tool designed to help users optimize and automate their social media marketing activities.
How do I install NinjaOne?
You can download and install NinjaOne from the official website or through your app store.
Why am I facing login issues with NinjaOne?
This could be due to incorrect login credentials or an issue with the server. Please ensure you are using the correct login information and try again later if the problem persists.
How do I reset my password for NinjaOne?
You can reset your password by clicking on the Forgot Password option on the login page and following the instructions.
Why am I unable to schedule posts on NinjaOne?
This could be due to an issue with your internet connection or a problem with the app. Please try again later and make sure you have a stable internet connection.
What types of social media platforms does NinjaOne support?
NinjaOne currently supports Facebook, Instagram, Twitter, LinkedIn, and Pinterest.
How can I add multiple social media accounts on NinjaOne?
You can add multiple accounts by clicking on the Add Account button and entering the login credentials for each social media platform.
Why am I seeing an error message when trying to connect my social media account to NinjaOne?
This could be due to a temporary issue with the social media platforms API. Please try again later or contact the support team for further assistance.
How can I upgrade my plan on NinjaOne?
You can upgrade your plan by clicking on the Upgrade option in your account settings and selecting the desired plan.
Why am I not seeing any results from my scheduled posts on NinjaOne?
This could be due to your social media accounts privacy settings or an issue with the app. Please make sure your account is set to public and try again later.
How do I cancel my NinjaOne subscription?
You can cancel your subscription by going to your account settings and selecting the Cancel Subscription option.
Why is my post not showing up in the scheduled posts section on NinjaOne?
This could be due to incorrect settings or an issue with the app. Please make sure your post is properly scheduled and try again.
How can I contact the support team for NinjaOne?
You can contact the support team by filling out the contact form on the website or sending an email to [email protected].
How do I delete a scheduled post on NinjaOne?
You can delete a scheduled post by going to the scheduled posts section and clicking on the Delete button next to the post.
How do I add images to my scheduled posts on NinjaOne?
You can add images by clicking on the Add Media button while creating or editing a post.
Why am I getting an error message when trying to publish a post on NinjaOne?
This could be due to an issue with the social media platforms API. Please try again later or contact the support team for further assistance.
How can I view my scheduled posts on NinjaOne?
You can view your scheduled posts by going to the Scheduled section in the app.
Why is my post not being published on all my social media platforms on NinjaOne?
This could be due to incorrect settings or an issue with the app. Please make sure your post is set to be published on all platforms and try again.
Can I schedule posts for multiple social media platforms at once on NinjaOne?
Yes, you can schedule posts for multiple platforms at once by selecting the desired platforms while creating the post.
Why am I not receiving any notifications from NinjaOne?
This could be due to incorrect notification settings or an issue with the app. Please make sure your notification settings are turned on and try again.
How can I change my notification settings on NinjaOne?
You can change your notification settings by going to the apps settings and selecting the desired options.
Can I use NinjaOne on my mobile device?
Yes, NinjaOne is available for both iOS and Android devices.
How do I delete my NinjaOne account?
You can delete your account by going to your account settings and selecting the Delete Account option.
Why is the pricing different for different social media platforms on NinjaOne?
The pricing may vary depending on the features and limitations of each social media platforms API.
How does NinjaOne ensure the safety of my social media accounts?
NinjaOne uses OAuth authentication to securely connect to your social media accounts and does not store any login information.
Is there a free trial available for NinjaOne?
Yes, NinjaOne offers a 7-day free trial for new users.
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