What is Nobina?
Nobina is a transportation company that provides bus and public transportation services in the Nordic region.
Why am I getting an 'Access Denied' error message when trying to log in to Nobina's website?
This error can occur if you are using incorrect login credentials or if your account has been locked due to multiple failed login attempts. Please ensure that you are entering the correct login details and contact Nobina's customer service if you are still unable to access your account.
I am experiencing delays with my bus routes. What should I do?
Delays can occur due to traffic, weather conditions, or other unforeseen circumstances. Please check Nobina's website or social media pages for any service updates. If you are still experiencing delays, you can contact their customer service for assistance.
How can I make a complaint about my bus journey with Nobina?
If you wish to make a complaint about your bus journey, you can contact Nobina's customer service through their website or by calling their hotline. You can also submit a complaint via their social media pages.
I have lost my ticket. Can I get a refund?
Unfortunately, Nobina does not offer refunds for lost tickets. It is your responsibility to keep your ticket safe and present it during inspection.
I am trying to book a ticket online but the website is not loading. What should I do?
This could be due to a technical issue with the website. Please try clearing your browser's cache and cookies, or try using a different browser. If the issue persists, you can contact Nobina's customer service for assistance.
Does Nobina offer discounts for students?
Yes, Nobina offers discounted tickets for students. You can find more information about student discounts on their website.
Can I change the date or time of my ticket?
This depends on the type of ticket you have purchased. Please refer to Nobina's terms and conditions or contact their customer service for assistance with changing your ticket.
How can I track the location of my bus?
Nobina's website or app has a real-time tracking feature that allows you to see the location of your bus. Simply enter your route number or bus stop to track your bus.
Why am I getting an 'Invalid Account' error when trying to purchase a ticket?
This error can occur if your account has not been verified or if there are insufficient funds in your account. Please make sure to verify your account and ensure you have enough funds before purchasing a ticket.
I missed my bus because it arrived early. What are my options?
Nobina advises passengers to arrive at the bus stop at least 5 minutes before the scheduled departure time to avoid missing the bus. If you have missed your bus, you can contact Nobina's customer service for assistance.
Is there a limit to the number of tickets I can purchase in one transaction?
Yes, there is a limit of 8 tickets per transaction. If you need to purchase more tickets, you can make multiple transactions.
Can I change or cancel my ticket?
Depending on the ticket type, changes and cancellations may be possible. Please refer to Nobina's terms and conditions or contact their customer service for assistance.
Why am I getting a 'Payment Failed' error when trying to purchase a ticket?
This could be due to an issue with your payment method or insufficient funds. Please make sure your payment information is correct and try again. If the issue persists, you can contact your bank or credit card company for assistance.
I lost my baggage on the bus. What should I do?
Please contact Nobina's customer service and provide them with your journey details, bus route number, and a description of your lost item. They will try to locate your item and return it to you if found.
Is it possible to change my ticket after the scheduled departure time?
No, once your ticket has been used or the departure time has passed, it cannot be changed.
Can I get a refund if my journey was cancelled by Nobina?
Yes, if Nobina has cancelled your journey, you are entitled to a refund. Please contact their customer service for assistance.
Why am I getting a 'No Bus Found' error when trying to book a ticket?
This could be due to a temporary unavailability of the chosen route. Please try again later or contact Nobina's customer service for assistance.
How can I purchase a ticket at the bus stop?
You can purchase a ticket from the driver on the bus using cash or some of Nobina's buses accept contactless payments.
Can I use my ticket for multiple journeys?
No, each ticket is valid for one journey only.
I received an email saying my ticket has been cancelled. What does this mean?
This means that your ticket has been cancelled due to either a request from you or a technical issue. If you did not request for your ticket to be cancelled, please contact Nobina's customer service for assistance.
How can I add a return trip to my ticket?
This depends on the ticket type. Please refer to Nobina's terms and conditions or contact their customer service for assistance with adding a return trip to your ticket.
Can I change my preferred seat for my journey?
Nobina does not assign specific seats on their buses, so seat changes are not possible.
Why am I being charged a booking fee when purchasing a ticket?
The booking fee covers the cost of processing and fulfilling your ticket purchase. It may vary depending on the booking method. Please refer to Nobina's terms and conditions for more information.
Can I purchase a ticket for someone else?
Yes, you can purchase a ticket for someone else as long as you provide their name and contact information.
How can I report a lost and found item on a Nobina bus?
You can contact Nobina's customer service and provide them with a description of your lost item, journey details, and bus route number. They will try to locate your item and return it to you if found.
