NordPass FAQ

Answers to your most common questions about NordPass.

Quick, simple, and helpful information at a glance.

What is NordPass?
NordPass is a password manager that helps users securely store, generate, and access their passwords and sensitive data.
How do I sign up for NordPass?
You can sign up for NordPass by downloading the app or by visiting the NordPass website and creating an account.
How do I add passwords to NordPass?
To add passwords to NordPass, you can either use the browser extension to save login information as you browse or manually add them through the app.
Can I import passwords from another password manager to NordPass?
Yes, you can easily import passwords from other password managers by using the CSV import feature in NordPass.
How do I access my passwords on different devices?
Your passwords will be synced automatically across all your devices once you log in to NordPass with the same account.
What happens if I forget my NordPass master password?
If you forget your NordPass master password, you will need to reset it by following the account recovery process outlined on the NordPass website.
Why does NordPass ask for a master password?
NordPass asks for a master password to ensure the security of your data. This master password is unique and only known to you.
Can I use NordPass on my mobile device?
Yes, NordPass is available for Android and iOS devices.
How do I update my master password in NordPass?
To update your master password in NordPass, simply go to the app settings and choose the "change master password" option.
Is NordPass safe to use?
Yes, NordPass uses advanced security measures and encryption methods to protect your data and keep it safe from hackers and cyber-attacks.
How often should I change my passwords stored in NordPass?
It is recommended to change your passwords regularly, at least every 90 days, for added security. NordPass also has a built-in feature that helps you identify passwords that need to be changed.
Why is NordPass showing an incorrect password error?
This error usually occurs when the password you are entering is incorrect. Make sure to double-check your password or use the password generator feature in NordPass to create a strong, unique password.
What should I do if I encounter a server error on NordPass?
If you experience a server error on NordPass, try closing the app or extension and restarting it. If the issue persists, you can contact NordPass customer support for further assistance.
Can I share my NordPass account with others?
NordPass offers a secure sharing feature that allows you to share your account with trusted individuals. However, it is not recommended to share your master password with anyone.
How can I update my payment information for NordPass?
To update your payment information for NordPass, go to your account settings and choose "billing." From there, you can update or change your payment details.
Is there a free version of NordPass available?
NordPass offers a free version with limited features. You can choose to upgrade to a premium plan for additional benefits.
What are the supported browsers for NordPass?
NordPass is compatible with all popular internet browsers, including Google Chrome, Firefox, Safari, and Microsoft Edge.
Can I use NordPass without an internet connection?
Yes, you can access your saved passwords and data on NordPass without an internet connection. However, you will need an internet connection to save new passwords or access NordPass on a new device.
How does NordPass protect my data from hackers?
NordPass uses end-to-end encryption with zero-knowledge architecture, meaning your data is encrypted on your device, and only you have the key to access it.
How do I uninstall NordPass?
To uninstall NordPass from your device, simply go to your device's settings, find the NordPass app, and click on uninstall.
Why am I getting a "network error" message on NordPass?
A network error on NordPass may occur due to internet connection issues or server errors. Check your internet connection and try again. If it persists, contact NordPass customer support.
Can I use NordPass with two-factor authentication?
Yes, you can enable two-factor authentication on your NordPass account for an added layer of security. This feature can be found in your account settings.
Can I use NordPass for my business?
Yes, NordPass offers a business plan for teams and organizations. You can find more information and sign up on the NordPass website.
How can I get in touch with NordPass customer support?
You can contact NordPass customer support through the help center on the NordPass website or by sending an email to their support team.
What should I do if my account has been hacked?
If your NordPass account has been hacked, immediately change your master password and enable two-factor authentication. Contact NordPass customer support for further assistance and to report the incident.
How does NordPass handle security breaches?
NordPass has a dedicated security team that monitors potential security breaches and takes immediate action to protect user data. They also have a bug bounty program that rewards individuals who report any security vulnerabilities.