Northwest Bank FAQ

Answers to your most common questions about Northwest Bank.

Quick, simple, and helpful information at a glance.

How do I check for flight delays or cancellations with Northwest?
You can check for flight delays or cancellations on the Northwest Airlines website or by contacting their customer service hotline.
My luggage was lost on a Northwest flight, what should I do?
Contact Northwest's baggage claim department as soon as possible. They will help you track down your luggage and provide compensation if necessary.
What do I do if I miss my Northwest flight?
Contact Northwest's customer service hotline to see if they can rebook you on a later flight. You may also need to pay a fee for the new flight.
How do I request a refund from Northwest?
You can request a refund by contacting Northwest's customer service hotline or by filling out a refund request form on their website.
I received an error message while booking my flight on Northwest's website, what should I do?
If the error message is unclear, try refreshing the page and starting over. If the issue persists, contact Northwest's customer service for assistance.
Can I make changes to my Northwest flight booking?
Yes, you can make changes to your booking by contacting Northwest's customer service or by logging into your account on their website and making the changes yourself.
What is Northwest's baggage allowance policy?
Northwest's baggage allowance policy varies depending on your destination and ticket type. You can find specific information on their website or by contacting their customer service.
How can I upgrade my seat on Northwest flights?
You can upgrade your seat by contacting Northwest's customer service or by using their online seat selection tool.
Can I bring a pet on a Northwest flight?
Yes, Northwest allows small pets to travel in the cabin with you for an additional fee. Larger pets may be able to travel as checked baggage. Visit their website or contact customer service for more information.
I received a confirmation email from Northwest, but when I check my flight status it says "on-hold." What does this mean?
"On-hold" status means your reservation has not yet been confirmed. Contact Northwest's customer service for assistance in confirming your booking.
Does Northwest offer mobile check-in?
Yes, Northwest does offer mobile check-In through their website or mobile app. You can also check in at the airport or through a kiosk.
What should I do if I never received a confirmation email for my Northwest flight?
Check your junk or spam folder first. If you still cannot find the email, contact Northwest's customer service for assistance.
How early should I arrive at the airport for my Northwest flight?
Northwest recommends arriving at least 90 minutes before your domestic flight and 2-3 hours before international flights, to allow enough time for check-in, security, and boarding.
Can I cancel my Northwest flight for any reason?
Yes, you can cancel your flight for any reason, but you may be subject to cancellation fees depending on your ticket type. Contact Northwest or check their website for specific details.
What forms of payment does Northwest accept?
Northwest accepts major credit cards and debit cards, as well as cash at select ticket counters and airports. You can also pay using frequent flyer miles.
My flight on Northwest was delayed, will I receive compensation?
Northwest does not offer compensation for flight delays. However, if your delay caused you to miss a connecting flight, they may provide assistance in rebooking you on a new flight.
How do I redeem miles for a free flight on Northwest?
You can redeem miles for a free flight by logging into your Northwest account and selecting the "use miles" option when booking your flight. You can also contact customer service for assistance.
What should I do if my Northwest flight is canceled?
Contact Northwest's customer service for assistance in rebooking your flight or receiving a refund.
I received an error message when trying to check-in online for my Northwest flight, what should I do?
Refresh the page and try again. If the issue persists, contact Northwest's customer service for assistance.
How can I find out about international travel requirements for my Northwest flight?
Visit Northwest's website or contact their customer service for information on international travel requirements, such as visa and passport requirements.
Can I select my seat on Northwest flights?
Yes, you can select your seat by contacting customer service or by using their online seat selection tool.
My Northwest flight was delayed and I missed my connecting flight, what should I do?
Contact Northwest's customer service for assistance in rebooking your flights.
What should I do if my Northwest flight is overbooked?
If your flight is overbooked, you may be asked to give up your seat in exchange for a voucher or other compensation. If you need to reach your destination urgently, contact customer service to see if they can rebook you on a different flight.
How do I provide feedback or file a complaint about my Northwest flight?
You can provide feedback or file a complaint by contacting Northwest's customer service or filling out a feedback form on their website.
What happens if I miss my connecting flight on Northwest?
If your first flight is delayed or canceled due to reasons within Northwest's control, they will typically re-book you on the next available flight at no additional cost.