Nuclino FAQ

Answers to your most common questions about Nuclino.

Quick, simple, and helpful information at a glance.

What is Nuclino?
Nuclino is a team collaboration and knowledge management tool.
How do I sign up for Nuclino?
You can sign up for Nuclino by visiting their website and clicking on the "Sign Up" button.
How do I log in to my Nuclino account?
To log in, go to the Nuclino website and click on the "Login" button in the top right corner. Then enter your email and password.
I forgot my Nuclino password. How do I reset it?
You can reset your password by clicking on the "Forgot password?" link on the login page. You will receive an email with instructions on how to reset your password.
Why am I unable to create a new workspace in Nuclino?
It is possible that you have reached the limit of workspaces allowed for your plan. Consider upgrading your plan or deleting old workspaces to create new ones.
What is a workspace in Nuclino?
A workspace is a virtual space where you can organize and collaborate on your team's knowledge and content.
How do I invite team members to my Nuclino workspace?
To invite team members, go to your workspace settings and click on the "Members" tab. Then enter their email addresses and assign roles as needed.
Can I export my Nuclino content?
Yes, you can export your content as a PDF, Markdown, or HTML file by going to your workspace settings and selecting the "Export" tab.
How do I delete a page in Nuclino?
To delete a page, click on the three dots next to the page name and select "Delete" from the dropdown menu.
Can I recover a deleted page in Nuclino?
Yes, you can go to your workspace settings and select the "Trash" tab to restore deleted pages.
Why am I seeing an "Oops! Something went wrong" error in Nuclino?
This error usually occurs due to a temporary issue with the server. Try refreshing the page after a few minutes or reach out to Nuclino support for assistance.
I am experiencing slow performance in Nuclino. How can I fix this?
Slow performance can be caused by various factors such as network issues or browser extensions. Try refreshing the page, clearing your cache and cookies, or using a different browser.
How do I move a page from one workspace to another in Nuclino?
Right-click on the page and select "Move" from the dropdown menu. Then choose the destination workspace from the list or create a new one.
Why are some of my images not loading in Nuclino?
This could be due to image file size or network issues. Try reducing the size of the image or check your internet connection.
How do I add a label to a page in Nuclino?
You can add a label by clicking on the three dots next to the page name and selecting "Add label" from the dropdown menu.
Can I use Nuclino offline?
Nuclino requires an internet connection to function, so it cannot be used offline.
How do I change the language in Nuclino?
You can change the language by going to your profile settings and selecting your preferred language from the dropdown menu.
Can I use markdown formatting in Nuclino?
Yes, Nuclino supports markdown formatting for text, headings, lists, and links. You can also use keyboard shortcuts for quicker formatting.
Can I receive notifications for activity in a specific page or workspace in Nuclino?
Yes, you can enable notifications for individual pages or workspaces by clicking on the bell icon at the top of the page and selecting "Notifications."
Why am I unable to add new members to my workspace in Nuclino?
This could be due to reaching the maximum number of members allowed for your plan. Consider upgrading your plan or deleting old members to add new ones.
Can I change the order of pages within a workspace in Nuclino?
Yes, you can rearrange pages by clicking and dragging them to the desired position.
How do I change my email address in Nuclino?
Go to your profile settings and click on the "Change email" button. Then enter your new email address and click on "Save changes."
Can I change the owner of a workspace in Nuclino?
Yes, the owner of a workspace can transfer ownership to another member by going to the workspace settings and selecting the "Transfer ownership" option.
Why am I experiencing formatting issues in Nuclino?
This could be due to using an unsupported browser or copying and pasting content from another source. Try using a different browser or copying the content as plain text.
Can I create subpages in Nuclino?
Yes, you can create subpages by indenting them below the parent page.
Are there any integrations available for Nuclino?
Yes, Nuclino offers integrations with popular tools such as Slack, Trello, and Google Drive. You can find the full list of integrations in the "Apps" section in your workspace settings.
How do I report a bug or issue in Nuclino?
You can report bugs or issues by clicking on the "?" icon at the bottom of the page and selecting "Contact support."
Why am I unable to leave a workspace in Nuclino?
This could be due to being the last remaining member or the owner of the workspace. You will need to transfer ownership to another member or delete the workspace before leaving.
Can I change the privacy settings of a page or workspace in Nuclino?
Yes, you can change the privacy settings by clicking on the lock icon next to the page or workspace name and choosing the desired access level.
Can I customize the appearance of my pages in Nuclino?
Yes, you can customize the appearance by changing the color, font, and layout of your pages. You can also add cover images and change the page's icons.