Oman Air FAQ

Answers to your most common questions about Oman Air.

Quick, simple, and helpful information at a glance.

What is the baggage allowance for Oman Air flights?
The baggage allowance for Oman Air flights depends on your travel class and destination. Please check the baggage allowance on our website or contact our customer service for specific information.
I received an error message while booking my flight. What should I do?
Please try again or contact our customer service for assistance. The error message could be due to a technical issue or an incomplete form.
Can I cancel my flight and get a refund?
Yes, you can cancel your flight and get a refund according to our fare rules. Please visit our website or contact our customer service for more information.
My flight has been canceled by Oman Air. What are my options?
If your flight has been canceled by Oman Air, you can either rebook for a later date or request a refund. Please contact our customer service for further assistance.
Can I change my flight booking online?
Yes, you can change your flight booking online by visiting our website and logging into your account. However, if your flight is within the next 24 hours, please contact our customer service for assistance.
I didn't receive my e-ticket after booking. What should I do?
Please check your spam or junk folder. If you still cannot find your e-ticket, please contact our customer service for assistance.
How can I check my flight status?
You can check your flight status by visiting our website and entering your flight details. You can also download our mobile app for easy access to your flight information.
Can I select my seat during online check-in?
Yes, you can select your seat during online check-in, subject to availability. Please note that seat selection may be restricted for certain fare types or routes.
Do I need a visa to travel with Oman Air?
It depends on your nationality and the country you are traveling to. Please check our visa requirements page on our website for more information.
What should I do if my flight is delayed?
If your flight is delayed, our team will inform you and provide you with updated information. You can also check the flight status on our website or contact our customer service for assistance.
I have a medical condition. Can I travel with Oman Air?
Yes, you can travel with Oman Air if you have a medical condition. However, please inform us in advance so we can make necessary arrangements for your comfort during the flight.
Can I request a special meal for my flight?
Yes, you can request a special meal for your flight up to 24 hours before your departure time. Please visit our website or contact our customer service for more information.
Is Wi-Fi available on Oman Air flights?
Wi-Fi is available on select Oman Air flights. Please check the Wi-Fi availability on our website or during your online check-in process.
I am traveling with a pet. What are the requirements?
Please check our pet travel policy on our website or contact our customer service for specific requirements and documentation.
I lost an item on my flight. What should I do?
Please contact our customer service and provide details about the lost item. If found, we will make arrangements to return it to you.
Can I upgrade my seat to a higher class?
Yes, you can upgrade your seat to a higher class based on availability. Please contact our customer service for assistance with the upgrade process.
My e-ticket has incorrect personal information. What should I do?
Please contact our customer service and provide the correct information. We will make the necessary changes and send you an updated e-ticket.
I am having trouble using the Oman Air website. What should I do?
Please ensure that you are using a compatible browser and have a stable internet connection. If the issue persists, please contact our customer service for further assistance.
Can I redeem my frequent flyer miles for a flight with Oman Air?
Yes, you can redeem your frequent flyer miles for a flight with Oman Air. Please visit our website or contact our customer service for more information.
Are there any travel restrictions due to the COVID-19 pandemic?
Yes, there are travel restrictions in place due to the COVID-19 pandemic. Please check our website or contact our customer service for the latest updates on travel requirements.
Can I book a hotel or car rental with my flight?
Yes, you can book a hotel or car rental with your flight on our website. We have partnered with reliable providers to ensure a seamless travel experience for our customers.
Can I make changes to my flight booking after check-in?
No, changes to your flight booking are not allowed after check-in. Please contact our customer service for assistance with any changes before check-in.
Are there any hidden fees when booking a flight on Oman Air?
No, there are no hidden fees when booking a flight on Oman Air. The total amount will be displayed before you make a payment.
Can I book a flight for an unaccompanied minor?
Yes, you can book a flight for an unaccompanied minor. Please note that additional fees and documentation may be required. Please contact our customer service for more information.
Is there a dress code for Oman Air flights?
Oman Air follows a dress code of being decent and respectful. Please avoid clothing that is revealing, offensive, or causing discomfort to other passengers.
Can I request a refund for a flight I missed?
No, refunds are not available for missed flights. Please ensure that you arrive at the airport on time to catch your flight.