What is Omnisend?
Omnisend is a marketing automation platform that helps businesses create and send targeted email and SMS campaigns to their customers.
Why can't I log into my Omnisend account?
There are several possible reasons for this issue, such as entering incorrect login credentials, technical issues on Omnisend's end, or an expired subscription. Try resetting your password or contacting Omnisend's customer support for further assistance.
I am not receiving any emails from Omnisend. What should I do?
First, check your spam or junk folder to make sure the emails are not being filtered. If they are not there, make sure your email address is added to the recipient list in your Omnisend account. If the issue persists, contact Omnisend's customer support for further assistance.
How do I set up a new campaign in Omnisend?
To create a new campaign, click on the "Create campaign" button on your dashboard and follow the prompts to select your target audience, design your email or SMS, and schedule or send the campaign.
Can I import my contact list from another platform to Omnisend?
Yes, you can import your contacts from other platforms such as Mailchimp, Shopify, or WooCommerce through CSV or Excel file formats. Omnisend also integrates with other popular e-commerce platforms for seamless data transfer.
Why are my email open rates low?
Low open rates can be caused by several factors, including poorly written subject lines, low-quality content, or sending frequency. It is essential to continually analyze and adjust your email strategy to improve open rates.
How can I track the success of my Omnisend campaigns?
Omnisend provides detailed campaign reports that show data on open rates, click-through rates, conversions, and revenue generated. You can access these reports by clicking on the "View report" button next to your campaigns on the dashboard.
My emails are not displaying correctly on mobile devices. How can I fix this?
Make sure to use a responsive template or design your emails with a mobile-friendly layout. You can also use the "Preview" feature in Omnisend to see how the email will look on different devices before sending it out.
I accidentally deleted a campaign. Can I recover it?
No, once a campaign is deleted, it cannot be recovered. It is recommended to use the "Archive" feature instead of deleting a campaign to avoid losing any important data.
Can I schedule recurring campaigns in Omnisend?
Yes, you can schedule recurring campaigns by selecting the "Schedule" option and choosing the frequency (daily, weekly, monthly) and time for the campaign to be sent out.
How often should I clean my contact list?
It is recommended to regularly clean your contact list every 3-6 months to remove inactive or bounced email addresses. This will improve your email deliverability and open rates.
What is a subscriber and how is it different from a contact in Omnisend?
A subscriber is someone who has actively agreed to receive marketing emails from you, while a contact can refer to anyone in your contact list, including subscribers and non-subscribers.
How can I segment my email list in Omnisend?
You can segment your list by creating segments based on specific criteria such as purchase history, behavior, or demographics. You can also use existing tags or create new ones to segment your contacts.
My email deliverability rates are low. What could be causing this?
Low email deliverability rates can be due to several reasons, including using spam trigger words in your subject lines, sending to inactive or unengaged contacts, or having a poor sender reputation. You can improve deliverability by regularly cleaning your list, using opt-in forms, and avoiding spam trigger words.
Can I send SMS campaigns to international numbers?
Yes, you can send SMS campaigns to international numbers, but additional fees may apply depending on the recipient's location.
My SMS campaign failed to send. What should I do?
This could be due to various reasons such as an invalid or inactive phone number, a low balance in your SMS account, or technical issues on Omnisend's end. Double-check the recipient's number and try resending the campaign. If it still fails, contact Omnisend's customer support for assistance.
How can I change my subscription plan in Omnisend?
You can upgrade or downgrade your subscription plan at any time by going to your account settings and selecting the "Change Plan" option. You can also contact Omnisend's customer support for further assistance.
Why am I not receiving any notifications from Omnisend?
If you are not receiving any notifications, check your notification settings in your account to make sure they are turned on. If the issue persists, contact Omnisend's customer support for further troubleshooting.
I am getting an error message while trying to integrate Omnisend with my e-commerce platform. How can I resolve this?
Double-check your integration settings and make sure you have entered the correct credentials. If the issue persists, contact Omnisend's customer support or refer to their knowledge base for step-by-step integration instructions.
How can I add product recommendations to my emails in Omnisend?
You can use Omnisend's Product Picker feature to add specific product recommendations to your emails. You can also use dynamic content blocks to show personalized product recommendations based on the recipient's behavior or preferences.
Can I use my own HTML code to create emails in Omnisend?
Yes, you can use your HTML code by selecting the "Code your own" option when creating a new email campaign. However, using Omnisend's drag-and-drop builder is recommended for easier and faster email creation.
What is the difference between a workflow and a campaign in Omnisend?
A campaign is a one-time email or SMS message sent to a specific audience, while a workflow is a series of automated emails or SMS messages sent based on triggers or criteria. Workflows are great for nurturing leads and engaging customers over time.
Why am I being charged extra for email credits in Omnisend?
Extra charges for email credits may occur if you exceed your subscription plan's monthly limit or if your campaign has a higher than average contact list. You can monitor your email credits usage in your account settings.
I am getting a "Blocked" status for my SMS messages. What does this mean and how can I fix it?
A "Blocked" status indicates that the SMS message failed to be delivered to the recipient. This could be due to several reasons, such as an invalid phone number, an opt-out request from the recipient, or carrier restrictions. Contact Omnisend's customer support for assistance in resolving this issue.
Is Omnisend GDPR compliant?
Yes, Omnisend is GDPR compliant and has implemented measures to ensure the protection and privacy of personal data. You can find more information on Omnisend's GDPR policies on their website.
Can I use custom fonts in my email campaigns in Omnisend?
Yes, you
