What is On24?
On24 is a webcasting and virtual event platform that enables businesses to engage with their audience through online events, webinars, and webcasts.
Why am I getting an error message when trying to access On24?
There could be various reasons for an error message, including technical issues or incorrect login information. Please try refreshing the page, clearing your browser's cache, or checking your login credentials.
What should I do if I forgot my password for On24?
You can click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
How can I contact On24 customer support?
You can contact On24 customer support through their website or by emailing [email protected]. You can also check their knowledge base for self-help resources.
Why am I experiencing audio or video issues during a live event on On24?
This could be due to a poor internet connection or technical difficulties on the presenter's end. Try refreshing the page or restarting your device. If the issue persists, contact customer support.
Can I watch an On24 event on my mobile device?
Yes, On24 is compatible with mobile devices, including smartphones and tablets. However, ensure that you have a stable internet connection for a smooth viewing experience.
Why am I not receiving event reminders from On24?
Please check your email spam folder to see if the reminder emails are going there. If not, contact customer support to troubleshoot the issue.
Can I access On24 using any browser?
On24 works best on Google Chrome, Mozilla Firefox, and Safari. It is not recommended to use Internet Explorer or Microsoft Edge.
How can I register for an On24 event?
You can register for an event by clicking on the registration link provided by the event host. You will need to enter your contact information and click on the registration button.
Why am I receiving an 'Invalid Email' error when trying to register for an On24 event?
This error could occur if you mistyped your email address or if the email address you are trying to register with is already registered for the event. Please check for typos and try registering with a different email address if necessary.
Can I share my On24 event registration link with others?
Yes, you can share the registration link with others, but each attendee will need to register separately to attend the event.
What should I do if I am unable to join a live On24 event?
Check your internet connection, make sure you have entered the correct login information, and try refreshing the page. If you still cannot join, contact customer support for assistance.
How can I access a previously recorded On24 event?
Most On24 events are available for on-demand viewing after the live broadcast. You can log in to your account and access the event or contact the event host for a recording link.
Why am I seeing a 'Registration Closed' message when trying to access a recorded On24 event?
This could mean that the event host has closed registration for the event, or the event has already passed. Contact the event host for more information.
Can I download a recording of an On24 event?
It is up to the event host's discretion whether to allow attendees to download a recording. If downloading is allowed, the event host will provide a download link.
How can I access handouts or slides from an On24 event?
The event host will usually provide a link or instructions on how to access handouts or slides during the event. If you cannot find them, contact the event host for assistance.
Why is the video quality poor during an On24 event?
This could be due to your internet connection or the quality of the video being streamed. Try reducing the video quality or refreshing the page. If the issue persists, contact customer support.
Can I interact with the speaker during an On24 event?
Yes, most On24 events have a chat or Q&A feature where attendees can interact with the speaker. Check with the event host for more information on how to participate.
Why do I need to provide my personal information to attend an On24 event?
Event hosts require attendees to provide their personal information for registration and to track attendance. Your information will not be shared with third parties without your consent.
Can I cancel my registration for an On24 event?
Some event hosts allow attendees to cancel their registration, while others do not. If you need to cancel, contact the event host for their cancellation policy.
Why am I not receiving emails from On24?
Check your email spam folder, and make sure your email provider is not blocking emails from On24. If the issue persists, contact customer support for assistance.
How can I report a technical issue or bug with the On24 platform?
To report a technical issue or bug, go to the "Help" section on the On24 website and click on the "Report a Problem" button. Fill out the form with the details of the issue, and customer support will reach out to you.
Can I customize the branding of my On24 events?
Yes, On24 offers branding customization options for businesses. Contact a sales representative for more information.
Why am I not able to access certain features on On24?
Depending on your subscription plan, some features may not be available to you. Contact your account manager for more information on which features are included in your plan.
Can I access On24 using a screen reader or assistive technology?
Yes, On24 is committed to providing accessible experiences for all users. Check their accessibility page for more information.
How can I provide feedback on my experience with On24?
You can provide feedback by filling out the feedback form provided on the On24 website or by contacting customer support directly. Your feedback helps them improve their platform and services.
