What is ooma?
Ooma is a voice-over-internet-protocol (VoIP) service that allows you to make and receive phone calls using your internet connection.
How does ooma work?
Ooma converts your voice into digital packets and sends them over the internet, allowing you to make and receive calls without using a traditional phone line.
Can I keep my current phone number with ooma?
Yes, you can transfer your current phone number to ooma through a process called number porting.
How can I set up ooma?
You can set up ooma by following the step-by-step instructions provided in the setup guide or by contacting customer support for assistance.
What if I experience poor call quality with ooma?
Poor call quality can be caused by a weak internet connection or network congestion. Try resetting your router or contacting your internet provider for assistance.
Can I use my ooma device while traveling?
Yes, you can use your ooma device while traveling as long as you have a stable internet connection.
What is an ooma Telo?
ooma Telo is a device that connects your traditional telephone to your internet connection in order to use ooma's VoIP service.
How can I troubleshoot issues with my ooma Telo?
You can troubleshoot issues with your ooma Telo by following the steps outlined in the troubleshooting section of the user manual or by contacting customer support for assistance.
Why is my ooma Telo flashing red?
A flashing red light on your ooma Telo indicates an issue with the device's connection to the internet. Check your network connection and try restarting the device.
Can I use ooma with a landline phone?
Ooma is designed to work with most standard landline phones.
Can I make international calls with ooma?
Yes, you can make international calls with ooma at an additional cost. Check ooma's international rates for your desired destination.
Is ooma compatible with fax machines?
While ooma is not specifically designed for faxing, some users have had success using their fax machine with ooma. Contact customer support for assistance with setup.
Can I have multiple ooma devices on one account?
Yes, you can have multiple ooma devices on one account, but each device will require its own phone number and service plan.
Do I need to have a special phone or equipment to use ooma?
No, you can use most standard telephones with ooma. However, you will need a stable internet connection and a suitable router.
How much does ooma cost?
Ooma offers various service plans, and the cost can vary depending on your chosen plan. You can view the current pricing on ooma's website.
Can I cancel my ooma service at any time?
Yes, you can cancel your ooma service at any time. Contact customer support for assistance with the cancellation process.
What is the ooma Premier service?
Ooma Premier is a premium service that offers additional features such as call blocking, voicemail transcription, and advanced call blocking.
What if my ooma device stops working?
If your ooma device stops working, try restarting it and check your internet connection. If the issue persists, contact customer support for further assistance.
How can I add call-blocking to my ooma service?
You can add call-blocking to your ooma service by upgrading to the ooma Premier service.
Can I view my call history with ooma?
Yes, you can view your call history by logging into your ooma account online or through the ooma mobile app.
What if I forget my ooma account password?
You can reset your ooma account password by clicking on the "Forgot Password" option on the login page or by contacting customer support for assistance.
How can I forward calls to my ooma device to another phone number?
You can forward calls to another phone number by logging into your online account or dialing the code *72 followed by the forwarding phone number.
Is there a limit on the number of calls I can make or receive with ooma?
No, there is no limit on the number of calls you can make or receive with ooma.
Can I change my ooma phone number?
Yes, you can change your ooma phone number by contacting customer support for assistance.
Is ooma available in my country?
Ooma is currently available in the United States and Canada. Check ooma's website for information on availability in other countries.
How can I report a problem or error with ooma?
You can report a problem or error with ooma by contacting customer support through phone, email, or live chat. You can also submit a support ticket through the ooma website.
