oovoo FAQ

Answers to your most common questions about Oovoo.

Quick, simple, and helpful information at a glance.

What is oovoo?
Oovoo is a video and messaging platform that allows users to communicate with friends and family through text, voice, and video calls.
How do I download oovoo?
You can download oovoo for free from the App Store, Google Play Store, or from their official website: https://www.oovoo.com/.
Why can't I log into my oovoo account?
If you are having trouble logging into your account, make sure you are using the correct email and password. If you are still unable to log in, try resetting your password or contacting oovoo support for assistance.
How do I make a video call on oovoo?
To make a video call on oovoo, simply select the person you want to call from your contacts list and click on the camera icon next to their name.
Why is my oovoo video call lagging?
There are a few possible reasons for lagging video calls on oovoo, such as a poor internet connection or a low-quality webcam. Try switching to a stronger internet connection or using a better webcam.
Can I use oovoo on multiple devices?
Yes, you can use oovoo on multiple devices as long as you are logged into the same account on each device.
How do I add contacts on oovoo?
To add contacts on oovoo, click on the "Add friends" button and search for their oovoo username or email address.
What should I do if I accidentally blocked someone on oovoo?
If you accidentally blocked someone on oovoo, you can unblock them by going to your settings, selecting "Blocked users," and clicking on the person you want to unblock.
Why am I not receiving notifications for oovoo messages?
If you are not receiving oovoo message notifications, check your device's notification settings and make sure oovoo has permission to send notifications.
Can I use oovoo without a webcam?
Yes, you can use oovoo without a webcam by sending and receiving text messages or voice calls. However, you will not be able to make or receive video calls.
How do I delete my oovoo account?
To delete your oovoo account, go to your account settings, select "Account," and click on the option to delete your account.
Why can't I hear the other person on my oovoo call?
If you are unable to hear the other person on your oovoo call, check your device's audio settings and make sure your speakers or headphones are working properly.
Why is my oovoo screen frozen?
A frozen oovoo screen could be due to a poor internet connection or a technical issue. Try refreshing the page or restarting the app.
How do I report a bug or error on oovoo?
If you encounter a bug or error on oovoo, you can report it by going to your account settings, selecting "Support," and clicking on the option to report a problem.
Why are my oovoo calls dropping?
Oovoo calls may drop due to a poor internet connection or technical issues. Try switching to a stronger internet connection or restarting the app.
How do I change my profile picture on oovoo?
To change your oovoo profile picture, go to your account settings, select "Profile," and click on the current profile picture to change it.
Can I use oovoo for group video calls?
Yes, oovoo allows up to 12 people to join a group video call.
How do I delete a contact from oovoo?
To delete a contact from oovoo, click on the contact's name, select the three dots, and click "Remove contact."
Why is my oovoo chat history missing?
If your oovoo chat history is missing, it could be due to clearing the app's cache or uninstalling and reinstalling the app. Unfortunately, chat history cannot be recovered.
How do I change my oovoo username?
To change your oovoo username, go to your account settings, select "Account," and click on the option to change your username.
Why is my oovoo call disconnecting after a few seconds?
If your oovoo call is disconnecting after a few seconds, it could be due to a poor internet connection or a technical issue. Try switching to a stronger internet connection or restarting the app.
Is it safe to use oovoo?
Oovoo uses encryption to protect user data and has privacy settings that allow you to control who can contact you. However, like any online platform, it is important to use caution and not share personal information with strangers.
Can I use oovoo on my computer?
Yes, oovoo is available for download on Windows and Mac computers.
How do I turn off oovoo notifications?
To turn off oovoo notifications, go to your device's notification settings and disable notifications for the oovoo app.
Can I use oovoo on a data plan?
Yes, you can use oovoo on a data plan, but be aware that it may use a significant amount of data, depending on the length and quality of your calls.
Why is my oovoo video quality poor?
Poor video quality on oovoo could be due to a slow internet connection or low-quality webcam. Try switching to a stronger internet connection or using a better webcam.
How do I sign out of oovoo?
To sign out of oovoo, go to your account settings, select "Account," and click on the option to sign out.
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