OpenDNS FAQ

Answers to your most common questions about Opendns.

Quick, simple, and helpful information at a glance.

What is OpenDNS?
OpenDNS is a cloud-based Domain Name System (DNS) service that provides faster and safer internet browsing for devices connected to a network.
How does OpenDNS work?
OpenDNS works by replacing your default DNS server with their own servers. This allows them to filter and block access to malicious or inappropriate websites, while also speeding up your internet browsing.
How do I set up OpenDNS on my network?
You can set up OpenDNS by changing the preferred DNS server address on your router or device to the OpenDNS servers: 208.67.222.222 and 208.67.220.220.
Why am I seeing an error message saying DNS server not responding when using OpenDNS?
This error means that your device is unable to connect to the OpenDNS servers. Check your network settings and make sure the correct DNS server addresses are entered.
My internet is not working after switching to OpenDNS. What should I do?
Double-check your network settings and make sure the DNS server address is correctly set to the OpenDNS servers. If the issue persists, try restarting your router and device.
Can I use OpenDNS with a mobile data connection?
No, OpenDNS is only compatible with devices connected to a Wi-Fi or Ethernet network.
Im getting blocked from accessing certain websites with OpenDNS. Why is this happening?
OpenDNS has filters in place to block access to malicious or inappropriate websites. If you believe a website is mistakenly blocked, you can report it to OpenDNS for review.
How do I change the filtering settings on OpenDNS?
You can change the filtering settings by logging into your OpenDNS account and accessing the dashboard. From there, you can modify the settings according to your preference.
Can I use OpenDNS on my gaming console?
Yes, you can set up OpenDNS on gaming consoles that have network settings, such as PlayStation, Xbox, and Nintendo Switch.
Is OpenDNS free to use?
Yes, OpenDNS offers a free basic plan for personal use. They also have paid plans for businesses.
My internet is slower after using OpenDNS. Why is this happening?
OpenDNS may cause a slight decrease in internet speed due to the additional security measures in place. However, the speed difference should not be significant.
How can I check if OpenDNS is working on my network?
You can check if OpenDNS is working by visiting the OpenDNS Welcome page. If you see a confirmation message, it means OpenDNS is set up correctly.
Can I use OpenDNS with a VPN?
Yes, you can use OpenDNS with a VPN. However, some VPNs may have their own DNS settings that may override OpenDNS.
I forgot my OpenDNS login information. What should I do?
You can reset your OpenDNS login information by clicking on the Forgot? link on the login page.
Why am I seeing a blocked phishing site message when visiting a legitimate website?
This may be a false positive, where OpenDNS mistakenly identifies a legitimate website as a phishing site. You can report this to OpenDNS for review.
Are there any risks to using OpenDNS?
There are no known risks to using OpenDNS. However, it is always recommended to use caution when browsing the internet and to keep your devices updated with security measures in place.
Can I customize the block page on OpenDNS?
Yes, you can customize the block page by going to the Web content filtering section on the dashboard and selecting Customize.
My network is still using the DNS servers provided by my internet service provider (ISP) after setting up OpenDNS. Why is this happening?
Some ISPs may have settings in place that override your DNS server preferences. Contact your ISP for assistance in changing your DNS server settings.
How can I check if Im using OpenDNS on my device?
You can check by visiting the OpenDNS Welcome page or using the OpenDNS diagnostic tool.
Will OpenDNS work with a parental control software?
OpenDNS can work with some parental control software, but it may cause conflicts. It is recommended to use either OpenDNS or a specific parental control software, not both at the same time.
Can I use OpenDNS on my virtual private network (VPN)?
Yes, you can use OpenDNS with a VPN. However, the VPN may have its own DNS settings that may override OpenDNS.
How do I report a website that should be blocked but isnt?
You can report a website by visiting the OpenDNS support page and clicking on Submit a support request.
Why am I seeing ads when using OpenDNS?
OpenDNS may display ads on their block pages. However, if youre seeing ads on normal web pages, it may be due to other factors such as adware on your device.
Can I use OpenDNS on my smart TV?
Some smart TVs have the option to change the DNS server, so you can use OpenDNS. However, not all smart TVs have this capability.
Will changing my DNS server to OpenDNS affect my VPN connection?
No, changing your DNS server should not affect your VPN connection. However, some VPNs may have their own DNS settings that may override OpenDNS.
My internet is not working after changing my DNS server to OpenDNS on my router. What should I do?
Try resetting your router and device, then check your network settings to make sure the DNS server is correctly set to the OpenDNS servers.
How can I contact OpenDNS customer support?
You can contact OpenDNS customer support through their online support portal or by phone.
Is OpenDNS compatible with all operating systems?
Yes, OpenDNS is compatible with all major operating systems, including Windows, Mac, Linux, and mobile devices.
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