OpenRouteService FAQ

Answers to your most common questions about OpenRouteService.

Quick, simple, and helpful information at a glance.

What is openrouteservice?
Openrouteservice is an online routing service that provides directions and optimized routes for various forms of transportation.
What types of transportation can I use with openrouteservice?
You can use openrouteservice for driving, walking, and cycling directions.
How do I use openrouteservice?
You can input your starting point and destination into the search bar on the openrouteservice website or use the openrouteservice API to integrate it into your own application.
What is the openrouteservice API?
The openrouteservice API is a set of tools that allows developers to integrate openrouteservice into their own applications.
Can I use openrouteservice for free?
Yes, openrouteservice offers a free plan with limited usage. You will need to create an account to access this plan.
What is the difference between the free plan and the paid plan on openrouteservice?
The free plan has limited usage and features, while the paid plan offers increased usage limits, additional features, and priority support.
How do I create an account on openrouteservice?
You can create an account by clicking the "sign up" button on the openrouteservice website and providing your email address and a password.
What do I do if I forget my openrouteservice password?
You can click the "forgot password" link on the login page and follow the instructions to reset your password.
How do I report a problem with openrouteservice?
You can report a problem by filling out the contact form on the openrouteservice website or by emailing [email protected].
Can I save my openrouteservice searches?
Yes, you can save your searches by creating an account and signing in before using the service.
Why do I get an error when trying to get directions on openrouteservice?
This could be due to an issue with the website or your internet connection. Try refreshing the page or checking your internet connection.
Why is openrouteservice not working for me?
This could be due to a temporary issue with the website or a problem with your device. Try clearing your browser's cache or using a different device.
How accurate are the directions on openrouteservice?
The accuracy of the directions may vary depending on factors such as the availability and quality of data in the area. It is always recommended to cross check with other sources and use your own judgment when following the directions.
Can I use openrouteservice offline?
Yes, you can use openrouteservice offline with the ORS Maps app, which offers offline maps and routes.
How do I report incorrect directions on openrouteservice?
You can report incorrect directions by clicking the "report a problem" link on the directions page and providing details of the issue.
Can I change my transportation mode when using openrouteservice?
Yes, you can change your transportation mode by clicking on the corresponding icon (car, walking, or bicycle) on the top left corner of the map.
Are there any limitations on the number of waypoints I can add to a route on openrouteservice?
Yes, the free plan allows a maximum of 5 waypoints per route, while the paid plan allows up to 100 waypoints.
How often is the data on openrouteservice updated?
The data on openrouteservice is updated on a regular basis, but the frequency may vary depending on the area.
Why am I getting an "API key required" message on openrouteservice?
This message means that you need to include an API key in your request to access the openrouteservice API. You can get an API key by creating an account and upgrading to a paid plan.
How do I upgrade my openrouteservice plan?
You can upgrade your plan by logging into your account and clicking on the "upgrade" button.
Can I cancel my openrouteservice plan?
Yes, you can cancel your plan at any time by logging into your account and clicking on the "cancel subscription" button.
What payment methods does openrouteservice accept?
Openrouteservice accepts payments through credit or debit cards, PayPal, and SEPA direct debit.
Why am I getting a "502 Bad Gateway" error on openrouteservice?
This error means that there is a temporary issue with the server. You can try refreshing the page or trying again later.
How do I get customer support for openrouteservice?
You can contact openrouteservice support by filling out the contact form on the website or by emailing [email protected].
Are there any tutorials or guides available for using openrouteservice?
Yes, you can find tutorials and guides on the openrouteservice documentation page or on the openrouteservice YouTube channel.