OpenX FAQ

Answers to your most common questions about OpenX.

Quick, simple, and helpful information at a glance.

What is OpenX?
OpenX is an open-source advertisement platform that allows publishers to sell ad space on their websites.
What do I do if I encounter an error message on OpenX?
First, check the error message for any specific instructions or suggested solutions. If none are provided, try refreshing the page or clearing your browser's cache. If the error persists, you can contact OpenX support for further assistance.
How do I sign up for an OpenX account?
To sign up for an OpenX account, go to their website and click on the "Sign Up" button. Follow the prompts to create your account.
Why am I unable to log into my OpenX account?
This could be due to various reasons, such as incorrect login credentials or a temporary issue with the OpenX server. Try resetting your password or contacting OpenX support for help.
How do I create ad units in OpenX?
To create ad units, go to the "Inventory" tab and click on "Ad Units." From there, click on the "Create Ad Unit" button and follow the prompts.
What do I do if my ad units are not showing up on my website?
This could be due to incorrect placement codes or filters. Check that the placement codes are correctly implemented and that there are no filters preventing the ad unit from displaying. You can also refer to the OpenX troubleshooting guide for further assistance.
How do I set up targeting on OpenX?
To set up targeting, go to the "Targeting" tab and click on "Add Rule." From there, you can target specific ad units, placements, or users.
What should I do if my ads are not displaying correctly?
This could be due to various reasons, such as incorrect ad code implementation or ad blocking software. Check the ad code and make sure it is placed correctly. If the issue persists, you can contact OpenX support for help.
How do I track ad performance on OpenX?
You can track ad performance by going to the "Analytics" tab and selecting the metrics you want to track. You can also set up reports to automatically track ad performance.
What do I do if I encounter a "white screen of death" error on OpenX?
This could be due to a coding or server issue. Refer to the OpenX error code documentation for troubleshooting steps or contact their support for assistance.
How do I set up frequency capping on OpenX?
To set up frequency capping, go to the "Rules" tab and click on "Add Rule." From there, select "Frequency Capping" and set your desired parameters.
What should I do if my ads are not appearing on mobile devices?
This could be due to incorrect ad code implementation or mobile targeting settings. Check the ad code and make sure it is optimized for mobile devices. You can also refer to the OpenX mobile targeting guide for help.
How do I integrate OpenX with my website?
There are various integration methods available, such as JavaScript tags, WordPress plugins, and API integration. Refer to the OpenX integration guide for detailed instructions.
What do I do if I receive an "ad delivery problem" error on OpenX?
This could be due to various reasons, such as incorrect ad code implementation or targeting settings. Check the ad code and settings to ensure they are set up correctly. You can also refer to the OpenX troubleshooting guide for further assistance.
How do I set up revenue optimization on OpenX?
To set up revenue optimization, go to the "Inventory" tab and click on "Ad Units." From there, click on the ad unit you want to optimize and select the "Advanced" tab. Then, select "Optimize revenue" and follow the prompts.
What do I do if I encounter a "timed out" error on OpenX?
This could be due to a temporary glitch or a problem with the server. Try refreshing the page or clearing your browser's cache. If the error persists, you can contact OpenX support for help.
How do I set up ad targeting using keywords on OpenX?
To target ads using keywords, go to the "Targeting" tab and click on "Add Rule." From there, select "Keyword targeting" and enter the keywords you want to target.
What should I do if I encounter a "connection failed" error on OpenX?
This could be due to a problem with your internet connection or an issue with the OpenX server. Try refreshing the page or restarting your device. If the error persists, you can contact OpenX support for assistance.
How do I change my payment method on OpenX?
To change your payment method, go to the "Payments" tab and click on "Payment Settings." From there, you can select a new payment method and update your information.
How do I troubleshoot latency issues on OpenX?
This could be due to various reasons, such as slow internet connection or heavy server traffic. Check your internet speed and try optimizing the ad loading time. If the issue persists, you can contact OpenX support for help.
What should I do if I encounter a "database connection error" on OpenX?
This could be due to a problem with the OpenX database or a temporary server issue. Try refreshing the page or clearing your browser's cache. If the error persists, you can contact OpenX support for further assistance.
How do I set up custom targeting on OpenX?
To set up custom targeting, go to the "Targeting" tab and click on "Add Rule." From there, select "Custom targeting" and define your targeting parameters.
What do I do if I receive a "no ad available" error on OpenX?
This could be due to various reasons, such as incorrect ad code implementation or insufficient ad inventory. Check the ad code and make sure it is set up correctly. You can also refer to the OpenX ad inventory guide for further assistance.
How do I report a technical issue on OpenX?
To report a technical issue, go to the "Support" tab and click on "Submit a Request." From there, provide a detailed description of the issue and any relevant information, such as error messages or screenshots.
What do I do if I encounter an "unauthorized access" error on OpenX?
This could be due to incorrect login credentials or unauthorized access to the account. If you believe your account has been compromised, you can contact OpenX support for help.
How do I optimize my ad placements on OpenX?
To optimize ad placements, go to the "Inventory" tab and click on "Ad Units." From there, select the ad unit you want to optimize and click on the "Advanced" tab. Then, select "Optimize placement" and follow the prompts.
What should I do if I receive an "ad serving disabled" error on OpenX?
This could be due to various reasons, such as a violation of OpenX policies or