Opodo FAQ

Answers to your most common questions about Opodo.

Quick, simple, and helpful information at a glance.

How do I cancel my booking on Opodo?
To cancel your booking on Opodo, you can log in to your account and go to the "Manage my booking" section. From there, you can follow the prompts to cancel your booking.
Will I receive a refund if I cancel my booking on Opodo?
Refunds for cancelled bookings on Opodo depend on the cancellation policy of the specific airline or hotel you booked with. You can check the cancellation policy on the confirmation email or on the website of the airline or hotel.
I am unable to log in to my Opodo account, what should I do?
If you are unable to log in to your Opodo account, try resetting your password or contact customer support for further assistance.
Can I make changes to my booking on Opodo?
Yes, it is possible to make changes to your booking on Opodo depending on the fare rules of the airline or hotel. You can make changes by logging in to your account and going to the "Manage my booking" section.
How do I print my flight tickets from Opodo?
You can print your flight tickets from the confirmation email that you received after booking. If you cannot find the email, you can log in to your Opodo account and go to the "Manage my booking" section to print your tickets.
I have not received a confirmation email for my booking on Opodo, what should I do?
If you have not received a confirmation email for your booking on Opodo, first check your spam or junk folder. If the email is not there, contact customer support for further assistance.
What payment methods are accepted on Opodo?
Opodo accepts various payment methods including credit or debit card, PayPal, and bank transfers. You can check the accepted payment methods for your specific booking on the payment page.
Why am I unable to find my flight or hotel on Opodo?
There could be various reasons for not finding a specific flight or hotel on Opodo, such as limited availability, incorrect search criteria, or the flight or hotel being sold out. You can try refining your search or contact customer support for further assistance.
How can I check in for my flight on Opodo?
You can check in for your flight on the airline's website using the booking reference number provided in your confirmation email. Alternatively, you can also check in at the airport on the day of your flight.
I received an error message while booking on Opodo, what should I do?
If you received an error message while booking on Opodo, it could be due to technical issues or invalid information entered. You can try booking again or contact customer support for further assistance.
Can I book a one-way flight on Opodo?
Yes, you can book one-way flights on Opodo. You can select the "One-way" option on the flight search page and enter your desired departure and arrival cities.
What should I do if I need to change my travel dates on Opodo?
If you need to change your travel dates on Opodo, you can do so by logging in to your account and going to the "Manage my booking" section. However, changes may be subject to fees and possible fare differences.
Can I book a flight without providing my passport information on Opodo?
No, it is mandatory to provide passport information while booking flights on Opodo. This information is required by airlines for security and identification purposes.
How do I contact customer support for Opodo?
You can contact customer support for Opodo by filling out the contact form on their website or calling the customer support number listed on the site.
What should I do if my flight on Opodo is delayed or cancelled?
If your flight on Opodo is delayed or cancelled, you should contact the airline directly for further assistance. Opodo's customer support can also provide guidance and information.
Can I book a multi-city trip on Opodo?
Yes, you can book multi-city trips on Opodo by selecting the "Multi-city" option on the flight search page and entering your desired destinations and dates.
Are there any additional fees or charges when booking on Opodo?
Opodo may charge booking or handling fees on certain bookings. These fees will be clearly displayed before you confirm your booking.
How far in advance should I book my flight on Opodo for the best deals?
The best time to book flights on Opodo may vary depending on the destination and time of travel. You can use the "Flexible dates" option on the flight search page to compare prices for different dates.
What should I do if I have not received my e-ticket from Opodo?
If you have not received your e-ticket from Opodo, check your spam or junk folder. If the email is not there, contact customer support for further assistance.
Can I add baggage to my flight booking on Opodo?
Yes, you can add baggage to your flight booking on Opodo by logging in to your account and going to the "Manage my booking" section. Additional fees may apply.
How can I check the status of my flight on Opodo?
You can check the status of your flight on Opodo by logging in to your account and going to the "Manage my booking" section. Alternatively, you can check the airline's website or contact the airline for the latest information.
What should I do if my Opodo booking is not showing up on the airline or hotel's website?
It may take some time for your booking to reflect on the airline or hotel's website. If it has been more than 24 hours and your booking still does not show up, contact customer support for further assistance.
Is there a mobile app for Opodo?
Yes, Opodo has a mobile app available for both Android and iOS devices. You can download it from the App Store or Google Play Store.
How do I redeem my Opodo travel credit?
To redeem your Opodo travel credit, log in to your account and go to the "My travel credit" section. From there, you can select the credit you wish to use and follow the instructions to apply it to your booking.
What should I do if I have not received a refund for my cancelled booking on Opodo?
If you have not received a refund for your cancelled booking on Opodo, first check the refund policy of the airline or hotel. You can also contact customer support for further assistance.
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