What is Ostgotatrafiken?
Ostgotatrafiken is a local public transportation authority in the county of stergtland, Sweden.
How do I purchase tickets for Ostgotatrafiken?
Tickets for Ostgotatrafiken can be purchased on their website, through their mobile app, or at kiosks and ticket machines at bus and train stations.
What are the payment methods accepted by Ostgotatrafiken?
Ostgotatrafiken accepts credit and debit cards as well as Swish, a popular mobile payment service in Sweden.
Can I pay for my ticket with cash?
No, Ostgotatrafiken does not accept cash payments on their buses or trains.
I purchased a ticket but did not receive a confirmation email. What should I do?
Check your spam or junk folder as the email may have been filtered there. If you still cannot find the confirmation email, contact customer support for further assistance.
How do I use my ticket?
Your ticket can be used by scanning the QR code or barcode on your smartphone or by inserting the ticket into the card reader on the bus or train.
Can I transfer between buses using the same ticket?
Yes, your ticket is valid for one hour from the time of purchase and can be used for unlimited transfers within that time.
I accidentally purchased the wrong ticket. Can I get a refund?
No, Ostgotatrafiken does not offer refunds for tickets that have already been purchased.
Can I cancel my ticket?
Tickets can be cancelled up to 24 hours before the departure time for a 50% refund.
I missed my bus/train. Can I use my ticket for the next one?
No, your ticket is only valid for the specific departure time chosen at the time of purchase.
I received an error message when trying to purchase a ticket. What should I do?
Try refreshing the page and attempting the purchase again. If the issue persists, contact customer support for assistance.
Can I use my ticket for a different route than the one I originally selected?
No, your ticket is only valid for the specific route chosen at the time of purchase.
I was charged twice for my ticket. What should I do?
Contact customer support with your purchase confirmation number and they will assist you with a refund.
How do I find the schedule for buses and trains?
The schedule can be found on the Ostgotatrafiken website or on their mobile app.
My train/bus is delayed. Will I still be able to use my ticket?
Yes, your ticket will still be valid for the rescheduled departure time.
Can I use my ticket for multiple trips?
No, your ticket is only valid for a one-way trip.
My ticket is not working. What should I do?
Make sure the ticket is not expired and try scanning it again. If it still does not work, contact the bus or train driver for assistance.
I purchased a ticket but did not receive it. What should I do?
Check your email and spam folder for the ticket. If you still cannot find it, contact customer support for assistance.
Is there a limit on the number of tickets I can purchase at one time?
No, you can purchase multiple tickets at one time.
I accidentally deleted the email with my ticket. Can I get it resent to me?
Yes, you can contact customer support and request to have your ticket resent to the same email address used for the initial purchase.
Can I use my ticket for a different date?
No, your ticket is only valid for the specific date chosen at the time of purchase.
My ticket is not loading on the mobile app. What should I do?
Make sure you have a stable internet connection and try refreshing the app. If the issue persists, contact customer support for assistance.
I have a problem with the Ostgotatrafiken app. What should I do?
Try uninstalling and reinstalling the app or contact customer support for further assistance.
Can I bring my pet on the bus or train?
Yes, small pets in carriers are allowed on board. Larger pets must be kept on a leash and may require purchasing an additional ticket for a seat.
Are there accessibility options for passengers with disabilities?
Yes, onboard ramps and wheelchair accessible spaces are available on buses and trains. For further assistance, contact customer support.
Can I bring my bicycle on the bus or train?
Yes, folding bicycles are allowed on board for free. Non-folding bicycles may require purchasing an additional ticket for a designated space on the train.
How can I file a complaint regarding my experience with Ostgotatrafiken?
You can submit a complaint through the feedback form on their website or by calling customer support.
Where can I find more information about Ostgotatrafiken?
You can visit their website at https://www.ostgotatrafiken.se/en/ or follow them on social media for updates and announcements.
