What is Ourtime and how does it work?
Ourtime is an online dating platform specifically designed for singles over 50. It allows users to create a profile, browse other profiles, and connect with potential matches.
Why am I having trouble logging into my Ourtime account?
There could be several reasons for this. Make sure you are entering the correct login credentials and check your internet connection. If the problem persists, try resetting your password or contacting Ourtime customer support.
How do I update my profile on Ourtime?
To update your profile, go to the "My Profile" section and click on the pencil icon next to the information you want to change. Make your updates and click "save" to confirm the changes.
What should I do if I forget my password?
You can reset your password by clicking on the "Forgot Password" link on the login page. You will need to enter your email address and follow the instructions emailed to you.
Can I change my username on Ourtime?
Currently, Ourtime does not allow users to change their username. However, you can edit your display name in your profile settings.
Why am I not receiving any messages on Ourtime?
There could be a few reasons for this. Make sure your profile is complete and engaging, and that you have set your search preferences correctly. If the issue persists, try reaching out to other members first or contact Ourtime customer support for assistance.
How do I delete my Ourtime account?
To delete your account, go to "My Account" and select "Account Status" then click on "View Account Status". Scroll down and select "To Delete Your Account". Follow the instructions to permanently delete your account.
What payment methods does Ourtime accept?
Ourtime accepts credit and debit cards, PayPal, and mobile payments through Apple Pay or Google Pay.
How can I cancel my subscription to Ourtime?
To cancel your subscription, go to "My Account" and select "My Subscriptions". From there, you can manage your subscription and choose to cancel.
I'm receiving an error message when trying to upload a photo, what should I do?
Make sure the photo you are trying to upload is in a supported format (JPG, PNG, or BMP) and under 5MB in size. If the problem persists, try clearing your browser's cache and cookies, or contact Ourtime customer support.
Is Ourtime available in other languages?
Ourtime is currently only available in English.
How can I report a suspicious or abusive profile on Ourtime?
You can report a profile by clicking on the three dots next to the person's name and selecting "Report".
I'm having trouble finding specific features on Ourtime, where can I find a user guide?
Ourtime has a comprehensive user guide available on their website. You can access it by clicking on the "Help" tab at the bottom of the homepage.
Can I use Ourtime on my mobile device?
Yes, Ourtime has a mobile app available for both iOS and Android devices.
How does Ourtime ensure the safety and security of its users?
Ourtime has a team dedicated to monitoring the site for any suspicious activity or behavior. They also provide safety tips for users on their website.
Can I get a refund for my Ourtime subscription?
Refunds are only available within the first 3-7 days of purchasing a subscription. After that, all sales are final.
How do I report a technical issue or error on Ourtime?
If you encounter a technical issue or error, you can report it to Ourtime customer support through the "Contact Us" page on the website.
Can I search for users by location on Ourtime?
Yes, Ourtime has a search function that allows you to filter by location, among other options.
I accidentally deleted a message, can I retrieve it?
No, once a message is deleted, it cannot be retrieved.
How can I block another user on Ourtime?
To block a user, go to their profile and click on the three dots next to their name. Select "Block" from the dropdown menu.
Is there a limit to the number of photos I can upload on Ourtime?
You can upload a maximum of 30 photos on your Ourtime profile.
Can I change my age range preference for potential matches?
Yes, you can change your search preferences at any time by going to the "Settings" section of your profile.
Why am I not receiving any matches on Ourtime?
There could be a few reasons for this. Make sure your profile is complete and your preferences are set correctly. If the issue persists, try adjusting your preferences or settings, or contact Ourtime customer support.
Can I temporarily hide my profile on Ourtime?
Yes, you can hide your profile from other members by going to "My Account" and selecting "My Settings". From there, you can toggle the "Your Profile Visibility" option.
Can I use Ourtime for free?
Ourtime offers a free membership with limited features. To access all of the site's features, a paid subscription is required.
How can I contact Ourtime customer support?
You can contact Ourtime customer support by clicking on the "Contact Us" link at the bottom of the homepage.
