OVH Cloud FAQ

Answers to your most common questions about OVH Cloud.

Quick, simple, and helpful information at a glance.

What is OVHcloud?
OVHcloud is a global cloud provider that offers a wide range of cloud services, including dedicated and virtual servers, storage, and networking.
Why am I receiving an "internal server error" message on my website?
This error message typically indicates that there is an issue with the server configuration. You may need to check your website's code or reach out to OVHcloud support for assistance.
How do I access my OVHcloud account?
You can log in to your OVHcloud account through the OVHcloud Control Panel. If you are having trouble accessing your account, you can reset your password or contact OVHcloud support for assistance.
I am unable to reach my website, what should I do?
The first step is to check if your domain is pointed to the correct OVHcloud server. If it is, you can reach out to OVHcloud support for further assistance.
What is a VPS?
VPS stands for Virtual Private Server. It is a type of hosting where a physical server is divided into multiple virtual servers, each with its own operating system and resources.
How do I upgrade my VPS?
You can upgrade your VPS through the OVHcloud Control Panel or by contacting OVHcloud support for assistance.
Can I switch from a VPS to a dedicated server?
Yes, you can upgrade from a VPS to a dedicated server by contacting OVHcloud support. It may require additional setup and migration.
What is an OVHcloud Image?
An OVHcloud Image is a pre-configured template that allows you to create an instance of a virtual server quickly.
Can I customize an OVHcloud Image?
Yes, you can customize an OVHcloud Image to fit your specific needs and requirements.
How do I create a backup of my OVHcloud server?
You can create a backup of your server through the OVHcloud Control Panel or by using a backup solution provided by OVHcloud.
What is a firewall?
A firewall is a security measure that controls incoming and outgoing network traffic to protect servers from unauthorized access.
How do I configure my OVHcloud firewall?
You can configure your OVHcloud firewall through the OVHcloud Control Panel or by using a firewall management tool provided by OVHcloud.
What is DDoS protection?
DDoS (Distributed Denial of Service) protection is a service that protects servers from large-scale cyberattacks that can cause service disruption.
Do OVHcloud servers come with DDoS protection?
Yes, OVHcloud offers DDoS protection on all of its servers, including dedicated and virtual servers.
How do I contact OVHcloud support?
You can contact OVHcloud support through the OVHcloud Control Panel, by phone, or through the support ticket system.
What is IPv4?
IPv4 (Internet Protocol version 4) is the most widely used internet protocol for connecting devices to the internet.
How do I add an additional IPv4 address to my server?
You can add an additional IPv4 address to your server through the OVHcloud Control Panel or by contacting OVHcloud support.
What is IPv6?
IPv6 (Internet Protocol version 6) is the newest version of internet protocol with a larger address space compared to IPv4.
Can I use IPv6 on OVHcloud servers?
Yes, OVHcloud offers support for IPv6 on all of its servers.
How do I reset my server's root password?
You can reset your server's root password through the OVHcloud Control Panel or by using the reset password option provided by OVHcloud.
Why is my server displaying "no route to host"?
This error message typically indicates an issue with the network configuration or connectivity. You may need to check your network settings or contact OVHcloud support for assistance.
What is the OVHcloud CDN?
The OVHcloud Content Delivery Network (CDN) is a service that helps deliver website content to users faster by caching it on servers closer to them.
Can I enable OVHcloud CDN for my website?
Yes, you can enable OVHcloud CDN for your website by purchasing it as an add-on service through the OVHcloud Control Panel.
What is RAID and how does it work?
RAID (Redundant Array of Independent Disks) is a data storage technique that combines multiple hard drives into a single logical unit for improved performance, reliability, and/or data redundancy.
Can I set up a RAID configuration on my OVHcloud server?
Yes, you can set up a RAID configuration on your OVHcloud server through the OVHcloud Control Panel or by contacting OVHcloud support.
Why am I receiving an "out of memory" error on my server?
This error message usually means that your server has run out of available memory. You may need to upgrade to a higher memory plan or optimize your server's resource usage.
How do I install an SSL certificate on my OVHcloud server?
You can install an SSL certificate on your OVHcloud server through the OVHcloud Control Panel or manually by following the instructions provided by your certificate provider.
How do I renew my OVHcloud server subscription?
You can renew your OVHcloud server subscription through the OVHcloud Control Panel or by contacting OVHcloud support before your subscription expires.
How do I cancel my OVHcloud server subscription?
You can cancel your OVHcloud server subscription through the OVHcloud Control Panel or by contacting OVHcloud support. Keep in mind that you may be charged an early termination fee.