Paladins FAQ

Answers to your most common questions about Paladins.

Quick, simple, and helpful information at a glance.

What is Paladins?
Paladins is a free-to-play, online multiplayer first-person shooter game developed and published by Hi-Rez Studios.
How do I download Paladins?
You can download Paladins for free from the official website or from your respective gaming platform's store (such as Steam, Xbox, PlayStation, etc.).
Why am I experiencing lag while playing Paladins?
There are several reasons why you may be experiencing lag, such as a slow internet connection, server issues, or outdated hardware. You can try troubleshooting steps outlined in this guide by Paladins Support: https://www.paladins.com/news/optimizing-paladins-for-better-performance.
My game is stuck on the loading screen. What should I do?
You can try restarting your game or checking your internet connection. If the issue persists, you may need to contact Paladins Support for further assistance.
Can I play Paladins on my mobile device?
Yes, Paladins can be played on both iOS and Android devices.
I keep getting the "servers are too busy" error. What does this mean?
This error means that the Paladins servers are currently experiencing high traffic and cannot handle the number of players trying to connect. You may need to wait a few minutes and try again.
How do I change my in-game settings in Paladins?
You can change your in-game settings by going to the Options menu in the game's main menu. Here, you can adjust graphics, audio, and gameplay settings.
I'm getting the error "Vivox SDK initialization failed." How do I fix this?
This error is usually caused by an issue with the Vivox voice chat feature. You can try disabling it in the game's settings or reinstalling the game.
Can I transfer my progress and purchases from one platform to another in Paladins?
No, progress and purchases cannot be transferred between different platforms in Paladins.
I'm getting an "Invalid Credentials" error when trying to log into Paladins. What does this mean?
This error means that the login information you entered is incorrect. Make sure you are using the correct email and password to log in.
Is there a single-player mode in Paladins?
No, Paladins is an online multiplayer game and does not have a single-player mode.
How do I report players for toxic behavior in Paladins?
You can report players for toxic behavior by using the in-game reporting system. Press "Esc" during a match and select the player's name from the list to report.
Can I play with friends from different platforms in Paladins?
Yes, Paladins supports cross-platform play.
My game keeps crashing. What should I do?
Check to make sure your computer meets the minimum system requirements for Paladins. You can also try updating your graphics drivers and verifying the game files.
Are there any cheats or hacks for Paladins?
No, cheating and hacking are not allowed in Paladins and can result in permanent bans.
How do I join a party with my friends in Paladins?
You can invite your friends to a party by clicking on their name in the game's friends list and selecting "Invite to Party."
I accidentally purchased the wrong item. Can I get a refund?
No, all purchases in Paladins are final, and refunds are not available.
Can I change my in-game username?
No, in-game usernames cannot be changed in Paladins.
I'm getting an "Unable to connect to server" error. What should I do?
This error usually occurs when there is an issue with your internet connection. Try restarting your router and/or contacting your internet service provider.
Is there a way to change the language in Paladins?
Yes, you can change the language in Paladins by going to the Options menu, selecting Video and then selecting the preferred language.
My game is freezing/stuttering. How do I fix this?
Can I spectate matches in Paladins?
Yes, you can spectate live matches in Paladins by selecting the "Spectate" option from the main menu.
How do I change my champion's loadout in Paladins?
You can change your champion's loadout by going to the "Champions" menu, selecting the desired champion, and then selecting the "Loadout" option.
Is there a penalty for leaving a match early in Paladins?
Yes, repeatedly leaving matches early can result in a temporary suspension from playing.
My game is crashing frequently. What can I do?
Check to make sure your computer meets the minimum system requirements for Paladins. You can also try updating your graphics drivers and verifying the game files. If the issue persists, you may need to contact Paladins Support.
How do I submit a bug report in Paladins?
You can submit a bug report by going to the official Paladins forums and following the instructions outlined in this guide: https://www.paladins.com/news/reporting-bugs.
Are there any parental controls available in Paladins?
Yes, you can set up parental controls in Paladins to restrict access to certain features and in-game purchases. More information can be found here: https://www.paladins.com/news/setting-up-parental-controls.