Paramount Pictures FAQ

Answers to your most common questions about Paramount Pictures.

Quick, simple, and helpful information at a glance.

What does "Error 404" mean?
Error 404 is a common HTTP status code that means the webpage you are trying to access cannot be found.
Why do I keep getting a "Page Not Found" message when I try to navigate to a new page on the Paramount website?
This could be due to a broken link or an issue with the website's server. Try clearing your browser's cache and cookies or accessing the page on a different device.
How do I troubleshoot playback errors while watching a movie on Paramount+?
Make sure your internet connection is stable and check for any updates for your browser or streaming device. You can also try restarting the device and re-launching the movie.
Why am I unable to log in to my Paramount+ account?
This could be due to entering incorrect login credentials or an issue with the server. Double-check your login information and try resetting your password if necessary.
What should I do if I receive an "Unauthorized Access" error while trying to use Paramount+?
This error usually means there is an issue with the payment for your subscription. Confirm your subscription is active and contact customer support if the issue persists.
Why does Paramount+ keep buffering while I am trying to watch a show?
This could be due to a slow internet connection or high network traffic. Try connecting to a different network or restarting your router.
I keep getting a "Playback Not Allowed" error when trying to access certain content on Paramount+. What does this mean?
This means the content you are trying to access is not available in your current location. Certain programming may only be available in select countries due to licensing restrictions.
What should I do if I receive an "Error 500" message on the Paramount+ website?
Error 500 is a generic server error that could indicate a temporary issue with the website. Try refreshing the page or accessing the site at a later time.
How do I resolve a "Service Unavailable" error on Paramount+?
This error could indicate a server issue or maintenance work being performed on the website. Try accessing the site again later or check for any updates from Paramount+ on social media.
I am unable to navigate to the next episode of a TV show on Paramount+. How can I resolve this?
This could be due to a temporary error with the website. Try refreshing the page or closing and re-opening the episode. You can also try using a different browser.
What does it mean if a show is listed as "Content not available" on Paramount+?
This means that the show is currently unavailable for streaming, but it may become available in the future. You can also check for any announcements or updates from Paramount+ regarding the show.
Why am I receiving a "Video Unavailable" error on the Paramount+ app?
This could be due to a technical issue with the app or the content may be restricted in your region. Make sure you have the latest version of the app and try using a different streaming device.
How do I resolve a "Stream Not Available" error while watching a live event on Paramount+?
This could be due to a temporary issue with the live stream. Try refreshing the page or restarting the app. You can also check for any updates from Paramount+ on social media.
What should I do if I am experiencing audio or video issues while using Paramount+?
Make sure your device's audio and video settings are properly configured and check for any updates for your app or device. You can also try restarting the device or using a different device for streaming.
I am unable to add a show to "My List" on Paramount+. How can I fix this?
This could be due to a temporary issue with the website. Try refreshing the page or logging out and logging back in to your account.
Why am I not receiving an email verification link after creating a Paramount+ account?
This could be due to a technical issue or the email may have been blocked by your email provider. Check your spam or junk folder and make sure your email address was entered correctly.
What does it mean if a show or movie is listed as "Expired" on Paramount+?
This means that the license for that content has expired and it is no longer available for streaming. You can check for any updates on when it may become available again on Paramount+.
How do I resolve a "We're Sorry, This Video Is No Longer Available" error on Paramount+?
This means that the show or movie has been removed from Paramount+ and is no longer available for streaming. You can check for any updates on when it may become available again.
I am experiencing frequent interruptions while trying to watch a movie on Paramount+. What can I do?
This could be due to a slow or unstable internet connection. Try connecting to a different network or restarting your router. You can also try lowering the streaming quality or clearing your browser's cache and cookies.
I keep getting a "Login Failed" error when trying to access Paramount+ on my Apple TV. How do I resolve this?
This could be due to an issue with the app. Try force quitting the app and re-launching it. You can also try restarting your device or updating the app.
What should I do if a movie or episode is freezing or constantly buffering on Paramount+?
This could be due to a slow or unstable internet connection. Try connecting to a different network or restarting your router. You can also try lowering the streaming quality or clearing your browser's cache and cookies.
How do I resolve a "Sorry, Something Went Wrong" error on Paramount+?
This could be due to a temporary issue with the website. Try refreshing the page or clearing your browser's cache and cookies. You can also try accessing the site on a different browser or device.
Why am I unable to change my password on Paramount+?
Check that you are entering your current password correctly and following the password requirements. You can also try resetting your password or contacting customer support for assistance.
Why am I receiving a "Not Logged In" error on the Paramount+ app?
This could mean that you are not logged in to your account or there is an issue with your device's connection to the internet. Check your internet connection and try logging out and back in to your account.
How do I resolve a "Server Error" on Paramount+?
This error usually means there is a temporary issue with the server. Try accessing the site or app at a later time. You can also check for any updates on social media from Paramount+.