What is Parkster?
Parkster is a mobile application that allows users to easily pay for parking in various locations.
Why am I getting an error message when trying to sign in?
The error message could be due to an incorrect username or password. Make sure you are entering the correct login information.
How do I reset my password if I have forgotten it?
You can reset your password by clicking on the "Forgot Password" link on the login page. You will receive an email with instructions on how to reset your password.
Why can't I find my location on the map?
Your device's location services may be turned off or the app may not have permission to access your location. Make sure location services are enabled and the app has permission to access your location.
How do I add a vehicle to my account?
You can add a vehicle by going to the "My Vehicles" section in the app and clicking on the "Add Vehicle" button. You will need to enter the vehicle's license plate number and other necessary information.
Can I pay for someone else's parking using Parkster?
Yes, you can pay for someone else's parking by adding their vehicle to your account and paying for their parking session.
How do I start a parking session?
To start a parking session, go to the "Park" tab in the app, select the vehicle you want to park with, and enter the location number or scan the QR code on the parking meter.
Why is my parking session not starting?
There could be a few reasons for this. Make sure you have entered the correct location number or scanned the QR code correctly. Also, check your internet connection as it is needed to start a parking session.
How do I extend my parking session?
You can extend your parking session by going to the "My Sessions" section in the app and selecting the session you want to extend. You will then be able to add more time and pay for it.
Can I get a refund for unused parking time?
Unfortunately, we do not offer refunds for unused parking time. You can extend your parking session if you need more time.
Why am I unable to pay for parking with my credit/debit card?
There could be a few reasons for this. Make sure your card is not expired and has enough funds. Also, check with your bank to ensure there are no issues with your card.
How do I add a promo code to my account?
You can add a promo code by going to the "Promo Codes" section in the app and entering the code.
Can I use promo codes for every parking session?
No, promo codes may have expiration dates or can only be used for certain locations. Make sure to check the terms and conditions for each promo code before using it.
How do I report a problem with a parking meter?
You can report a problem by going to the "Help" section in the app and selecting "Report a problem with a parking meter." You will need to enter the location number and a description of the issue.
Why am I receiving a "location not supported" message?
This means that Parkster is not currently available in that particular location. We are constantly expanding our services, so check back later to see if your location has been added.
What should I do if I am unable to print my parking receipt?
If you are unable to print the receipt, you can take a screenshot of the receipt in the app or save the digital receipt to your device.
Can I use Parkster in other countries?
Currently, Parkster is only available in Sweden and Norway. We are working on expanding to other countries in the future.
How do I contact Parkster's customer support?
You can contact customer support through the "Help" section in the app or by emailing [email protected].
Why is my parking session showing as expired?
This could be due to a technical error or issue with your internet connection. If your session ended prematurely, please contact customer support for assistance.
How do I update the payment information on my account?
You can update your payment information by going to the "Payment Methods" section in the app and clicking on "Edit" next to the card you want to update.
Can I use Parkster with a rental car?
Yes, you can use Parkster with a rental car as long as you add the rental car's license plate to your account.
Do I need internet connection to use Parkster?
Yes, internet connection is required to use Parkster as it allows for real-time communication with the parking meters.
How do I delete my Parkster account?
You can delete your account by going to the "Settings" section in the app and selecting "Delete Account."
Can I use Parkster for street parking?
Yes, you can use Parkster for both street parking and parking lots.
How can I view my parking history?
You can view your parking history by going to the "My Sessions" section in the app.
Is Parkster safe to use?
Yes, Parkster uses secure encryption and follows strict security protocols to protect your personal and payment information.
How do I update the app?
You can update the app through the Google Play Store or Apple App Store. Search for "Parkster" and click on the "Update" button if an update is available.
Where can I find more information about Parkster?
You can find more information about Parkster on our website, www.parkster.com, or on our social media pages.
