What is partilleenergi?
Partilleenergi is a Swedish energy company that provides electricity, heating, and cooling services to households and businesses in the municipality of Partille.
How can I report a power outage?
You can report a power outage by calling our customer service number at +46 (0)31-337 85 00 or by using our online form on our website.
What should I do if my electricity bill seems too high?
If you believe your electricity bill is too high, please contact our customer service for assistance. We can help you understand your energy usage and provide tips on how to reduce it.
Why is my electricity bill estimated instead of based on actual usage?
Your electricity bill may be estimated if we were unable to read your meter. Please provide us with a meter reading or request a meter reading visit if you believe your bill is based on estimated usage.
How can I pay my electricity bill?
You can pay your electricity bill through our website, by direct debit, bank transfer, or at one of our authorized payment centers. More information about payment options can be found on our website.
I have not received my bill. What should I do?
If you have not received your bill, please check your junk/spam folder and contact our customer service to confirm your contact information. You can also access your bill through our customer portal on our website.
What is a heat pump and how does it work?
A heat pump is a device that transfers heat from one place to another. In heating mode, it extracts heat from the outside air and transfers it into your home to provide warmth. More information about heat pumps can be found on our website.
My heating is not working. What should I do?
If your heating is not working, please check if the thermostat is set correctly and if the power supply is on. If the problem persists, please contact our customer service for assistance.
What should I do if I smell gas?
If you smell gas, please leave the premises immediately and call the emergency gas line at 112. Do not turn on or off any electrical switches, light matches, or use your phone.
Why is my heating system making loud noises?
Loud noises from your heating system could indicate a problem. Please contact our customer service for assistance and do not attempt to fix the issue yourself.
Can I make changes to my heating subscription?
Yes, you can make changes to your heating subscription by contacting our customer service. Please note that changes may take some time to process and may result in a change in your billing.
Why is my heating bill higher during the winter months?
Your heating bill may be higher during the winter months because of increased energy usage for heating. We recommend setting your thermostat to a lower temperature and reducing energy consumption to lower your bill.
How can I request a new electricity connection?
You can request a new electricity connection by filling out the application form on our website. For more information, please contact our customer service.
What should I do if there is a gas leak?
If you suspect there is a gas leak, please leave the premises immediately and call the emergency gas line at 112. Do not turn on or off any electrical switches, light matches, or use your phone.
Why is my cooling system not working?
If your cooling system is not working, please check if the thermostat is set correctly and if the power supply is on. If the problem persists, please contact our customer service for assistance.
Can I make changes to my cooling subscription?
Yes, you can make changes to your cooling subscription by contacting our customer service. Please note that changes may take some time to process and may result in a change in your billing.
Why is my cooling bill higher during the summer months?
Your cooling bill may be higher during the summer months because of increased energy usage for cooling. We recommend setting your thermostat to a higher temperature and reducing energy consumption to lower your bill.
How can I request a new heating connection?
You can request a new heating connection by filling out the application form on our website. For more information, please contact our customer service.
Why is my electricity meter not working?
If your electricity meter is not working, please contact our customer service for assistance. We may need to send a technician to repair or replace the meter.
How can I apply for an electricity subsidy?
To apply for an electricity subsidy, you can fill out the application form on our website or contact our customer service for assistance. You may need to provide proof of low income to be eligible for the subsidy.
How can I read my electricity meter?
To read your electricity meter, write down the numbers from left to right and subtract the previous reading from the current reading to get your usage for the month. More information can be found on our website.
Why is my electricity bill higher than usual?
Your electricity bill may be higher than usual if your energy usage has increased or if there were changes in the energy rates. Please contact our customer service for assistance.
How can I change my contact information?
You can change your contact information by logging into our customer portal on our website or by contacting our customer service.
Why is my cooling system making loud noises?
Loud noises from your cooling system could indicate a problem. Please contact our customer service for assistance and do not attempt to fix the issue yourself.
How can I request a new gas connection?
You can request a new gas connection by filling out the application form on our website. For more information, please contact our customer service.
What should I do if my gas bill seems too high?
If you believe your gas bill is too high, please contact our customer service for assistance. We can help you understand your energy usage and provide tips on how to reduce it.
