What is Payfast?
Payfast is an online payment gateway that allows you to securely process payments for your e-commerce business.
How do I set up a Payfast account?
To set up a Payfast account, visit their website at www.payfast.co.za and click on the Signup Now button. Follow the steps to complete your registration.
What types of payments does Payfast accept?
Payfast accepts credit and debit card payments, Instant EFT, Masterpass, Bitcoin, and Ukash.
What should I do if I encounter an error message while using Payfast?
If you encounter an error message while using Payfast, check the error code and description, and refer to Payfast's error code guide for possible solutions. If the issue persists, contact Payfast's customer support team for further assistance.
Can I use Payfast on my mobile device?
Yes, you can access Payfast's website and make payments using your mobile device. However, some features may not be available on the mobile site.
How do I link my bank account to my Payfast account?
You can link your bank account by logging into your Payfast account and going to the Payout Profiles section. Select Add New Bank Account and follow the prompts to link your bank account.
How long does it take for funds to reflect in my Payfast account?
It can take anywhere from 24 hours to 5 business days for funds to reflect in your Payfast account, depending on the payment method used.
Can I issue refunds through Payfast?
Yes, you can issue refunds to your customers through Payfast. Log into your account and go to the Transaction History section, select the transaction you want to refund, and click on the Refund button.
Do I need a website to use Payfast?
Yes, you need a website to use Payfast as it is an online payment gateway. However, if you do not have a website, you can make use of Payfast's invoicing feature to send payment requests to your customers.
Is Payfast secure?
Yes, Payfast uses the latest security protocols and technologies to ensure the safety and security of your transactions.
What currencies does Payfast support?
Payfast supports payments in South African Rand (ZAR) and US Dollars (USD).
Can I store my customer's credit card information on Payfast?
No, Payfast does not store your customer's credit card information for security reasons.
How can I track my payments on Payfast?
You can track your payments by logging into your Payfast account and going to the Transaction History section.
Can I customize the look of my Payfast payment pages?
Yes, you can personalize the design and branding of your payment pages by going to Preferences in your Payfast account.
Can I integrate Payfast with my e-commerce platform?
Yes, Payfast has plugins and integrations available for popular e-commerce platforms like Shopify, WooCommerce, and Magento.
Is there a transaction limit on Payfast?
Yes, Payfast has a maximum transaction limit of R75,000 per transaction. If you need to process transactions above this limit, contact Payfast for assistance.
Can I cancel a payment on Payfast?
Yes, you can cancel a payment before it has been processed. Go to Transaction History and click on Void next to the respective transaction.
What should I do if my customer's payment is declined?
If your customer's payment is declined, ask them to contact their bank to find out the reason for the decline. You can also contact Payfast's customer support for further assistance.
Can I use Payfast for international transactions?
No, Payfast is only available for merchants based in South Africa.
Is there a monthly fee to use Payfast?
No, there are no monthly fees to use Payfast. However, there are transaction fees that apply.
Can I issue invoices through Payfast?
Yes, you can use Payfast's invoicing feature to send payment requests to your customers via email.
Is there a limit on the number of invoices I can send through Payfast?
No, there is no limit on the number of invoices you can send through Payfast.
How can I contact Payfast's customer support?
You can contact Payfast's customer support by phone at +27 21 300 4455 or email at [email protected].
Can I get a refund for transaction fees if I issue a refund to my customer?
No, transaction fees are non-refundable even if you issue a refund to your customer.
What should I do if I suspect fraudulent activity on my Payfast account?
If you suspect fraudulent activity on your Payfast account, contact Payfast's customer support immediately to report the issue and take necessary steps to secure your account.
How can I stay updated with Payfast's news and updates?
You can stay updated with Payfast's news and updates by subscribing to their newsletter or following them on social media platforms like Facebook and Twitter.
Where can I find more information about Payfast?
You can find more information about Payfast on their website at www.payfast.co.za or by contacting their customer support team.
