What is Paylocity?
Paylocity is a cloud-based payroll and human resource management software designed to help businesses streamline their HR and payroll processes.
Why am I getting an error message while trying to access my account?
There can be various reasons for an error message, such as incorrect login credentials, connectivity issues, or system maintenance. Please double-check your login information, ensure a stable internet connection, and try again later if it persists.
How do I reset my password for Paylocity?
You can reset your password by clicking on the "Forgot Password" link on the login page and following the prompts.
I cannot access my pay stubs on Paylocity. What should I do?
First, check your account settings to ensure that your pay stubs are available for viewing. If they are, try clearing your browser cache and cookies and logging in again. If the issue persists, contact your HR or payroll department for assistance.
Can I access my pay stubs from my mobile device?
Yes, you can access your pay stubs through the Paylocity Mobile App, available for iOS and Android devices.
What should I do if I do not receive my W-2 form from Paylocity?
Please contact your HR or payroll department who can provide you with a digital or physical copy.
How can I change my direct deposit information on Paylocity?
You can change your direct deposit information through your Paylocity account by going to the "Direct Deposit" section and entering your new information. Alternatively, you can contact your HR or payroll department for assistance.
Can I set up recurring direct deposits on Paylocity?
Yes, you can set up recurring direct deposits on Paylocity for your convenience.
Why am I not able to access my tax forms on Paylocity?
This could be due to several reasons, such as your company not providing online access to tax forms or not setting up your Paylocity account for tax form access. Please reach out to your HR or payroll department for more information.
How do I update my tax withholding information on Paylocity?
You can update your tax withholding information through your Paylocity account by going to the "Tax Withholding" section and entering your new information. Alternatively, you can contact your HR or payroll department for assistance.
Can I change my email address or other personal information on Paylocity?
Yes, you can update your personal information on Paylocity by going to the "My Profile" section. Keep in mind that some information may be restricted and require approval from your HR or payroll department.
I accidentally submitted incorrect time-off requests on Paylocity. How can I fix this?
You can cancel your time-off requests on Paylocity and submit new ones with the correct information. If the deadline has passed, please contact your HR or payroll department for assistance.
Why can't I access my company's internal communications on Paylocity?
Your company may have restricted access to certain features or communications on Paylocity. Please contact your HR or payroll department for more information.
How do I update my banking information for my paycard on Paylocity?
You can update your banking information for your paycard by contacting your HR or payroll department for assistance.
Can I view my paycheck history on Paylocity?
Yes, you can access your paycheck history on Paylocity by going to the "Pay" section and clicking on "Pay History."
Why am I getting an error message when trying to clock in or out?
This could be due to incorrect time tracking settings, connectivity issues, or system maintenance. Please reach out to your HR or payroll department for assistance.
How can I update my work schedule on Paylocity?
You can update your work schedule by contacting your HR or payroll department or using the time and attendance feature on Paylocity, if available.
I cannot view my pay stubs from a previous pay period. How can I access them?
Your company's policy or Paylocity settings may restrict access to previous pay stubs. Please contact your HR or payroll department for more information.
How can I access my company's employee handbook on Paylocity?
Your HR or payroll department may have provided you with access to your company's employee handbook on Paylocity. If not, please contact them for assistance.
Can I request time off on Paylocity for future dates?
Yes, you can submit time-off requests for future dates on Paylocity. Keep in mind that the approval of the request is subject to your company's policies and procedures.
Why is my pay stub not showing all my earnings or deductions?
Your pay stub may not show all your earnings or deductions due to various factors such as taxes, benefits, or deductions on hold. Please reach out to your HR or payroll department for clarification.
How do I opt-in or opt-out of receiving paper pay stubs?
You can opt-in or opt-out of paper pay stubs by adjusting your preferences in the "My Profile" section on Paylocity. Alternatively, you can contact your HR or payroll department for assistance.
Can I access Paylocity in a language other than English?
Yes, you can change the language settings on Paylocity by going to the "Language" section.
How secure is my information on Paylocity?
Paylocity employs industry-standard security measures to protect your information, including encryption, firewalls, and password protection.
Why is my time and attendance not syncing with my scheduled work hours?
This could be due to incorrect time tracking settings or other technical issues. Please contact your HR or payroll department for assistance.
Can I export my pay stubs from Paylocity for my own records?
Yes, you can export your electronic pay stubs from Paylocity in various formats, including PDF and Excel, for your records.
