What is Payoneer?
Payoneer is a financial services company that allows users to send and receive payments globally.
How do I sign up for a Payoneer account?
To sign up for a Payoneer account, go to the Payoneer website and click on the "Sign Up" button. Follow the prompts to enter your personal and payment information.
Why do I need a Payoneer account?
A Payoneer account allows you to receive payments from clients or customers, withdraw funds to your local bank account, and make online purchases.
I forgot my Payoneer password. How can I reset it?
To reset your password, go to the Payoneer website and click on the "Forgot password" link. Follow the prompts to reset your password.
How can I add funds to my Payoneer account?
You can add funds to your Payoneer account by linking a bank account, receiving payments from clients, or transferring funds from other payment providers.
I'm getting an error message when trying to add funds to my account. What should I do?
Check that the information you entered is correct, and there are no issues with your bank account. If the problem persists, contact Payoneer customer support for assistance.
How long does it take for funds to be available in my Payoneer account?
The availability of funds depends on the payment method used. For example, bank transfers may take 3-5 business days, while card payments are usually instant.
Can I link multiple bank accounts to my Payoneer account?
Yes, you can link up to three bank accounts to your Payoneer account.
How do I request a payment from a client?
To request a payment, log in to your Payoneer account and click on the "Request a Payment" button. Enter the client's email address, payment amount, and the nature of the payment.
I received a payment, but it's not showing in my Payoneer account. What could be the issue?
It's possible that there was a delay or error with the payment. Contact Payoneer customer support and provide them with the transaction details for further assistance.
Can I transfer funds from my Payoneer account to another Payoneer user?
Yes, you can transfer funds to other Payoneer users for free.
What is the Payoneer Mastercard?
The Payoneer Mastercard is a prepaid debit card that allows you to withdraw funds from your Payoneer account at ATMs or make purchases online or in-person.
How can I order a Payoneer Mastercard?
You can order a Payoneer Mastercard by logging into your Payoneer account and clicking on the "Order Card" button. The card will be delivered to your registered address.
What should I do if my Payoneer Mastercard is lost or stolen?
If your card is lost or stolen, immediately log into your Payoneer account and report it as lost or stolen. You can also contact Payoneer customer support for further assistance.
Can I use my Payoneer Mastercard in any country?
Yes, you can use your Payoneer Mastercard in any country where Mastercard is accepted.
I'm having trouble logging into my Payoneer account. What could be the problem?
Make sure you are using the correct login credentials. If you forgot your password, click on the "Forgot password" link and follow the prompts to reset it.
Can I cancel a transaction?
No, once a transaction has been initiated, it cannot be cancelled. However, if you made a mistake with the transaction, you can contact Payoneer customer support for further assistance.
I'm getting an error message when trying to withdraw funds to my bank account. What should I do?
Check that the bank account information is entered correctly. If the problem persists, contact your bank to ensure there are no issues on their end. You can also reach out to Payoneer customer support for assistance.
Is there a limit on how much I can withdraw from my Payoneer account?
Yes, there is a limit on daily and monthly withdrawals. You can find more details about the limits on the Payoneer website.
What are the fees for using Payoneer?
Payoneer charges fees for certain services, such as receiving payments and withdrawing to a bank account. You can find a breakdown of all fees on the Payoneer website.
Can I transfer funds from my Payoneer account to my PayPal account?
It is not possible to transfer funds directly from your Payoneer account to your PayPal account. However, you can withdraw funds from your Payoneer account to a bank account linked to your PayPal account.
Can I use Payoneer for business transactions?
Yes, Payoneer offers services for businesses, such as invoicing, mass payouts, and payment management.
I'm receiving an error message when trying to pay with my Payoneer Mastercard. What should I do?
Check that the merchant accepts Mastercard and that you have sufficient funds in your account. If the problem persists, contact Payoneer customer support for assistance.
How can I close my Payoneer account?
To close your Payoneer account, contact customer support and request for your account to be closed. You will need to withdraw any remaining funds before the account can be closed.
Can I report suspicious activity on my Payoneer account?
Yes, if you notice any unusual activity on your account, you should immediately contact Payoneer customer support and report it.
Is Payoneer available in my country?
Payoneer is available in over 200 countries and supports over 150 currencies. You can check the list of supported countries on the Payoneer website.
