How can I make sure my transactions are secure?
We use advanced encryption technology and constantly monitor for any suspicious activity to keep your transactions safe.
Can I link multiple bank accounts or cards to my account?
Yes, you can link up to 8 different payment methods to your account for more flexibility and convenience.
What should I do if I encounter an error when trying to make a payment?
First, try refreshing the page and checking your internet connection. If the issue persists, contact our customer support for further assistance.
What should I do if I get the error message "Your payment could not be completed"?
If you see the message "Your payment could not be completed," it could be due to insufficient funds, an issue with your linked bank account or card, or a problem with the recipient's account. Ensure you have enough funds, check that your payment methods are up to date, and try again. If the problem persists, contact customer support for assistance.
Why am I seeing the error message "We’re sorry, we can’t complete your purchase at this time"?
This message indicates a temporary issue with the payment service or your account. Try waiting a few minutes and then attempt the transaction again. Ensure your account has no restrictions and that your payment methods are valid. If the issue continues, contact customer support for help.
How can I fix the error message "Your account is temporarily limited"?
If your account is temporarily limited, it means there’s a restriction on your account due to unusual activity or a security concern. Check your email for a message from the service explaining the limitation and follow the provided steps to resolve the issue. You may need to provide additional information or documentation to verify your identity.
Why do I get the error message "This payment can’t be completed due to regulations"?
This message means your payment is being blocked due to regulatory reasons. This can happen if you are trying to send money to a restricted country or if there are issues with the recipient's account. Verify that both your account and the recipient's account comply with the service's regulations and policies. Contact customer support for further clarification if needed.
