What is Paysera?
Paysera is an online payment platform that allows individuals and businesses to securely send, receive, and manage money.
How do I sign up for a Paysera account?
You can sign up for a Paysera account by downloading the mobile app or visiting the official website. Follow the instructions to create an account using your email address, phone number, or social media account.
Is there a fee for using Paysera?
Yes, there are fees for certain transactions and services on Paysera. You can find a list of fees on the official website or in the mobile app.
How can I add funds to my Paysera account?
You can add funds to your Paysera account by linking a bank account or credit/debit card, receiving a transfer from another Paysera user, or using cash deposit services at selected locations.
Why is my transaction on hold?
There are various reasons why a transaction may be on hold, such as insufficient funds, security checks, or technical issues. You can contact customer support for further assistance.
Can I cancel a transaction on Paysera?
In most cases, transactions on Paysera cannot be cancelled once they have been initiated. It is important to check all details carefully before submitting a transaction.
My payment was unsuccessful, what should I do?
If your payment was unsuccessful, the first step is to check if you have sufficient funds in your account. If the issue persists, you can contact customer support for further assistance.
I forgot my Paysera password, how can I reset it?
You can reset your Paysera password by clicking on the "Forgot password?" link on the login page and following the instructions. You will receive a link to reset your password via email.
Can I change my email address or phone number associated with my Paysera account?
Yes, you can change your email address or phone number in your account settings. You may be asked to verify the new information for security purposes.
I am having trouble verifying my identity on Paysera, what should I do?
If you are having trouble verifying your identity on Paysera, you can contact customer support for assistance. Make sure to provide all necessary documents and information to verify your identity.
Is Paysera available in my country?
Paysera currently operates in over 180 countries. You can check if your country is on the list by visiting the official website.
Can I use Paysera to make international transfers?
Yes, you can use Paysera to make international transfers. However, fees and exchange rates may apply.
How can I view my transaction history on Paysera?
You can view your transaction history by logging into your Paysera account and navigating to the "History" section. You can also filter your transactions by date, amount, or type.
Is it possible to have more than one Paysera account?
No, each individual is only allowed to have one Paysera account.
What should I do if I suspect fraudulent activity on my Paysera account?
If you suspect fraudulent activity on your Paysera account, you should contact customer support immediately to report the issue. You can also freeze your account to prevent any further unauthorized transactions.
My Paysera card is not working, what should I do?
If your Paysera card is not working, make sure it is not expired or damaged. If the issue persists, you can contact customer support for assistance or request a replacement card.
How do I receive money on Paysera?
You can receive money on Paysera by providing your account details or requesting a payment through the mobile app or website. You can also receive money from other Paysera users.
What is the daily transaction limit on Paysera?
The daily transaction limit on Paysera may vary depending on your account type and country. You can find your transaction limits by checking your account settings.
Can I use Paysera for online shopping?
Yes, you can use Paysera to make purchases online from merchants that accept the payment method. Make sure to have sufficient funds in your account or linked payment method.
I accidentally sent money to the wrong person on Paysera, can I get a refund?
If you accidentally sent money to the wrong person on Paysera, you should contact customer support immediately. They will assist you in retrieving the funds.
How do I close my Paysera account?
To close your Paysera account, you can contact customer support and request for your account to be closed. Make sure to withdraw any remaining funds before closing your account.
Do I need to verify my bank account to use it with Paysera?
Yes, in most cases you will need to verify your bank account before using it with Paysera. This is done for security purposes and to ensure seamless transactions.
Why am I unable to link my bank account to Paysera?
There could be several reasons why you are unable to link your bank account, such as incorrect details, bank restrictions, or technical issues. You can contact customer support for further assistance.
Can I change my primary currency on Paysera?
Yes, you can change your primary currency on Paysera by contacting customer support. Keep in mind that this may affect your fees and transactions in the future.
What happens if my transaction gets declined on Paysera?
If your transaction gets declined on Paysera, the funds will not be debited from your account. You may receive an error message or notification explaining the reason for the decline. You can contact customer support for further assistance.
Can I use Paysera without a smartphone or internet access?
While it is recommended to have a smartphone and internet access to use Paysera, you can also access some services through SMS messages or by contacting the customer support team.
How can I report a bug or issue with the Paysera app or website?
If you encounter a bug or issue with the Paysera app or website, you can report it to customer support. You can also check for known technical issues and updates on the official social media accounts or website.
