PayU FAQ

Answers to your most common questions about PayU.

Quick, simple, and helpful information at a glance.

What is PayU?
PayU is an online payment platform that allows individuals and businesses to send and receive payments for goods and services.
How do I create a PayU account?
To create a PayU account, visit the official website and click on the "Sign Up" button. Fill in your personal information and follow the prompts to complete the registration process.
Why am I getting an error message during the registration process?
There could be several reasons for receiving an error message during registration, such as entering incorrect information or not meeting the minimum requirements. Try double-checking your information and if the issue persists, contact PayU customer support for assistance.
Can I use PayU outside of my country?
PayU is available in over 50 countries, so chances are you can use it in your country. Check the list of countries on the website to confirm.
How do I add funds to my PayU account?
To add funds to your PayU account, log in to your account, and click on the "Add Funds" button. You can then select your preferred payment method and follow the instructions to complete the transaction.
What happens if my payment fails?
If your payment fails, ensure that you have sufficient funds in your account and check that you have entered the correct payment details. If the issue persists, contact PayU customer support for assistance.
How long does it take for a payment to reflect in my PayU account?
The time it takes for a payment to appear in your PayU account depends on the payment method used. Some methods may take a few minutes, while others may take up to 24 hours.
Can I cancel a payment?
Once a payment has been made, it cannot be canceled. If you have made a payment in error, you can contact the recipient and request a refund.
What are the fees for using PayU?
PayU charges a small fee for each transaction made. The fee varies depending on your country and the payment method used. You can find more information about fees on the PayU website.
Is my personal information safe with PayU?
PayU takes the security of its users' personal information seriously and uses various measures to protect it. However, it is always recommended to keep your account login details secure and not share them with others.
What should I do if I forget my PayU password?
If you forget your PayU password, click on the "Forgot Password" link on the login page and follow the prompts to reset your password.
Can I use PayU to make international payments?
PayU currently only supports payments within the countries it operates in. This means you cannot use it to make international payments.
Is there a maximum or minimum amount I can send using PayU?
The maximum and minimum amounts you can send using PayU may vary depending on your country and the payment method used. You can find specific information on the website or by contacting PayU customer support.
What should I do if I do not receive a confirmation for my payment?
If you have not received a confirmation for your payment, check your email and spam folder. If you still do not have a confirmation, contact PayU customer support for assistance.
Can I link multiple bank accounts to my PayU account?
Yes, you can link multiple bank accounts to your PayU account to make it easier to add funds and withdraw money.
How do I withdraw funds from my PayU account?
To withdraw funds from your PayU account, log in to your account, click on the "Withdraw" button, and select your desired withdrawal method. Follow the prompts to complete the withdrawal process.
What should I do if my account is blocked?
If your account is blocked, the most common reason is that you have violated PayU's terms and conditions. Contact PayU customer support for assistance in resolving the issue.
Can I use PayU to receive payments for my business?
Yes, PayU offers business account options for individuals and companies to receive payments for goods and services.
How do I change my account information on PayU?
To change your account information, log in to your account and click on the "Settings" tab. You can then update your personal information, payment methods, and other details.
Can I use PayU to pay for subscriptions?
Yes, PayU can be used to pay for subscriptions, such as streaming services or online courses. Make sure the service you want to subscribe to accepts PayU as a payment method.
What should I do if I receive a suspicious email or link related to PayU?
If you receive a suspicious email or link claiming to be from PayU, do not click on any links or provide any personal information. Contact PayU customer support and report the email or link.
Can I use my PayU account to send money to someone who does not have a PayU account?
Yes, you can use your PayU account to send money to anyone, even if they do not have a PayU account. They will receive a notification to create an account and claim the payment.
How can I track my transaction history on PayU?
To view your transaction history, log in to your account and click on the "Activity" tab. You can then see a list of all your transactions.
What should I do if I notice unauthorized activity on my PayU account?
If you suspect unauthorized activity on your PayU account, contact customer support immediately and change your password.
Can I use PayU on my mobile device?
Yes, PayU has a mobile app that can be downloaded and used on both iOS and Android devices.
Is there a limit to how much money I can store in my PayU account?
PayU has a maximum balance limit for individual and business accounts. The limit may vary depending on your country and other factors. Contact customer support for more information.
How do I contact PayU customer support?
You can contact PayU customer support by filling out the contact form on their website, sending an email, or calling the customer support number provided on the website.