pCloud FAQ

Answers to your most common questions about Pcloud.

Quick, simple, and helpful information at a glance.

How do I fix the "No connection to the server" error on pcloud?
This error is usually due to a poor internet connection. Try restarting your device and router, or connecting to a different network. If the issue persists, you can contact pcloud's customer support for further assistance.
What should I do if I receive the "Something went wrong" message while using pcloud?
This could be a temporary glitch, so try closing and reopening the app or logging out and logging back in. If the problem persists, make sure you have the latest version of the app and contact pcloud's customer support for help.
How can I resolve the "File/folder not found" error on pcloud?
This error occurs when the file or folder you are trying to access does not exist. Double-check the spelling and location of the file/folder, and make sure you are connected to the internet. If the file/folder still cannot be found, contact pcloud's customer support for assistance.
Why am I getting the "Insufficient storage space" notification on pcloud?
This notification means that you have reached your pcloud storage limit. You can upgrade your plan for more storage or delete some files to free up space. For more information, you can visit pcloud's website or contact customer support.
How do I fix the "Upload failed" error on pcloud?
This error can occur if there is a problem with your internet connection or if the file you are trying to upload is too large. Check your internet connection and make sure the file is within the size limit of your pcloud plan. If the issue persists, contact pcloud's customer support for assistance.
What should I do if I receive the "Access denied" message while trying to access a file on pcloud?
This could be due to incorrect permissions set on the file or folder. Make sure you have the correct permissions to access the file and try again. If the problem continues, contact pcloud's customer support for further assistance.
How can I fix the "Sync error" on pcloud?
This error can occur if there is a problem with the syncing process. Restarting the app or restarting your device may help resolve the issue. If the problem persists, contact pcloud's customer support for assistance.
Why am I getting the "Corrupted file" error when trying to access a file on pcloud?
This could mean that the file has been damaged or is missing important data. Try downloading the file again or restoring it from a backup. If the file still cannot be accessed, contact pcloud's customer support for help.
How do I resolve the "Unable to create new folder" error on pcloud?
This error can occur if you do not have permissions to create a new folder in the desired location. Make sure you have the necessary permissions and try again. If the issue persists, contact pcloud's customer support for assistance.
What should I do if I am receiving the "Invalid login credentials" error on pcloud?
This error means the username and password you are using to log into pcloud are incorrect. Make sure you are entering the correct login credentials, or try resetting your password. If you continue to have trouble, contact pcloud's customer support for help.
How do I fix the "Network error" on pcloud?
This error is usually due to a poor internet connection. Try restarting your device and router, or connecting to a different network. If the issue persists, you can contact pcloud's customer support for further assistance.
Why am I getting the "Error code 500" on pcloud?
This error is a server-side error and usually occurs due to maintenance or server overload. Wait a few minutes and try again. If the problem continues, contact pcloud's customer support for assistance.
How can I resolve the "Folder already exists" error on pcloud?
This error occurs when you are trying to create a folder with a name that already exists in the same location. Choose a different name for the folder or delete the existing folder and try again. If the issue persists, contact pcloud's customer support for help.
What should I do if I am receiving the "Couldn't read data" error on pcloud?
This error can occur if there is a problem with the file or the network connection. Make sure the file is not corrupted and check your internet connection. You can also try redownloading the file or restoring it from a backup. If the problem continues, contact pcloud's customer support for assistance.
How do I fix the "Not enough space left on device" error on pcloud?
This error means that your device's storage is full. You can either free up space on your device or upgrade your pcloud plan for more storage. For more information, you can visit pcloud's website or contact customer support.
Why am I getting the "Permission denied" error when trying to access a file on pcloud?
This could mean that the file or folder you are trying to access has restricted permissions. Make sure you have the correct permissions to access the file and try again. If the problem continues, contact pcloud's customer support for assistance.
How can I resolve the "Invalid file type" error on pcloud?
This error occurs when you are trying to upload a file that is not supported by pcloud. Check the list of supported file types on their website and make sure the file you are trying to upload is compatible. If the issue persists, contact pcloud's customer support for help.
What should I do if I receive the "File not found" error on pcloud?
This error can occur if the file you are trying to access has been deleted or moved. Check the trash or the folder's location to make sure it is not there. If the file is still missing, contact pcloud's customer support for assistance.
How do I fix the "Failed to rename file" error on pcloud?
This error can occur if there is a problem with the file or folder name. Make sure the name does not contain any special characters or is too long. If the problem continues, contact pcloud's customer support for assistance.
How can I resolve the "Unable to move file" error on pcloud?
This error can occur if there is a problem with the file or folder you are trying to move. Check the file's permissions and make sure it is not corrupted. If the issue persists, contact pcloud's customer support for help.
What should I do if I am receiving the "Server unavailable" error on pcloud?
This could be due to a temporary server issue or maintenance. Wait a few minutes and try again. If the problem continues, contact pcloud's customer support for assistance.
How do I fix the "Not enough space on cloud" error on pcloud?
This error occurs when you have reached your pcloud storage limit. You can upgrade your plan or delete some files to free up space. For more information, you can visit pcloud's website or
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