Peacock TV FAQ

Answers to your most common questions about Peacock TV.

Quick, simple, and helpful information at a glance.

What is PeacockTV?
PeacockTV is a streaming service that offers a variety of TV shows, movies, and original content.
How do I sign up for PeacockTV?
To sign up for PeacockTV, go to their website or download the Peacock app and follow the prompts to create an account.
Can I watch PeacockTV for free?
Yes, PeacockTV offers a free version that includes a limited selection of content with ads. They also offer premium plans with more content and no ads for a monthly fee.
How do I cancel my PeacockTV subscription?
To cancel your PeacockTV subscription, go to your account settings on their website or app and follow the prompts to cancel.
Why am I having trouble streaming on PeacockTV?
There could be several reasons for streaming issues, such as a slow internet connection, an outdated device, or a problem with the PeacockTV servers. Try troubleshooting your internet connection and restarting your device, or check the PeacockTV Help Center for any known outages or issues.
How do I reset my PeacockTV password?
To reset your PeacockTV password, go to their website or app, click on the "Sign In" option, and then select "Forgot your password?" Follow the prompts to reset your password.
I am receiving "Playback Error" messages when trying to watch a show on PeacockTV. How do I fix this?
This error typically occurs when there is an issue with your internet connection. Try resetting your internet router, or if the issue persists, check the PeacockTV Help Center for any known playback issues.
Can I watch PeacockTV outside the United States?
Currently, PeacockTV is only available to watch within the United States. It is not possible to access the service from outside the US due to licensing restrictions.
Why am I seeing a "Content Unavailable" message on PeacockTV?
This message may appear for a few reasons, such as the content being temporarily unavailable or not included in your subscription plan. You can check the PeacockTV Help Center to confirm the availability of the content you are trying to access.
Can I download shows and movies on PeacockTV?
Yes, PeacockTV allows you to download select shows and movies to watch offline. This feature is only available on the mobile app.
Why am I seeing ads on PeacockTV even though I signed up for a premium plan?
Some shows and movies on PeacockTV may still have ads, even with a premium subscription. For complete ad-free streaming, you will need to choose content labeled "premium" or "peacock original."
How do I report a problem or error on PeacockTV?
If you experience a problem or error on PeacockTV, you can report it by going to the Help Center on their website or app and selecting the "Contact Us" option.
What devices can I use to watch PeacockTV?
PeacockTV is available on a variety of devices, including smartphones, tablets, smart TVs, and gaming consoles. For a complete list, check the PeacockTV Help Center.
Why is my video quality poor on PeacockTV?
Poor video quality on PeacockTV may be due to a slow internet connection. Try troubleshooting your internet connection or consider upgrading your plan to a higher speed.
Can I watch live TV on PeacockTV?
Yes, PeacockTV offers a variety of live channels, including news, sports, and entertainment.
How do I change the language on PeacockTV?
The language on PeacockTV is based on your device's settings. To change the language, go to your device's settings and select your preferred language.
How do I turn on closed captions on PeacockTV?
To turn on closed captions on PeacockTV, play the title you want to watch, and then click on the "CC" button at the bottom of the screen. You can also manage closed captions in your account settings.
Can I watch PeacockTV on multiple devices at the same time?
Depending on your subscription plan, PeacockTV allows you to stream on up to three devices at a time.
Why do I keep seeing a "location error" message on PeacockTV?
This error may occur when your location services are not turned on or if you are using a VPN. Make sure your location services are enabled and you are not using a VPN to watch PeacockTV.
How do I update my payment information on PeacockTV?
To update your payment information on PeacockTV, go to your account settings on their website or app and select "Payment & Billing."
Can I watch live sports on PeacockTV?
Yes, PeacockTV offers live sports coverage, including the Premier League and the Olympics.
How do I manage my subscription on PeacockTV?
To manage your subscription on PeacockTV, go to your account settings on their website or app, and select "Subscriptions." From there, you can view your current plan and make any changes to your subscription.
Why is there no sound on PeacockTV?
If there is no sound on PeacockTV, check the volume settings on your device and make sure it is not muted. If the issue persists, try restarting your device.
Can I watch PeacockTV on my TV without a smart TV?
Yes, you can still watch PeacockTV on your TV without a smart TV by using a streaming device such as a Roku, Amazon Fire Stick, or Apple TV.
Why are some shows or movies missing from PeacockTV?
Some content on PeacockTV may be removed due to licensing agreements with content providers. They are continually adding new content, so it may become available in the future.
How do I know what content is available on PeacockTV?
You can browse and search for available content on the PeacockTV website or app. They also offer a "Browse" feature to filter by categories, such as TV shows, movies, or Peacock originals.