How do I place an order on the Peek & Cloppenburg website?
To place an order, simply select the items you wish to purchase, add them to your cart and proceed to the checkout page.
Why can't I add items to my cart on the Peek & Cloppenburg website?
This may be due to a technical issue or an error with the website. Please try clearing your browser's cache and cookies, or try placing the order on a different device.
What is the return policy at Peek & Cloppenburg?
Our return policy allows for returns within 14 days of purchase, as long as the item is unworn and in its original condition with tags attached. For more information, please refer to our Returns page.
Can I exchange an item instead of returning it?
Yes, you can exchange an item for a different size or color within 14 days of purchase. Simply contact our customer service team for assistance.
How do I track my order from Peek & Cloppenburg?
You will receive a tracking number via email once your order has been shipped. You can use this tracking number to track your order on the courier's website.
Why was my order cancelled?
There could be various reasons for an order cancellation, such as a stock availability issue or a payment problem. Please contact our customer service team for further assistance.
How do I pay for my order on the Peek & Cloppenburg website?
We accept payment via credit card, PayPal, and Klarna pay later. Simply select your preferred payment method at checkout.
I'm having trouble with payment on the Peek & Cloppenburg website. What should I do?
This could be due to a technical issue or a problem with your chosen payment method. Please double-check your details and try again. If you continue to have trouble, please contact our customer service team for assistance.
What should I do if I receive a damaged or defective item?
Please contact our customer service team immediately with photos of the damage or defect and we will provide further assistance.
How can I cancel my order?
If your order has not yet been shipped, you can cancel it by contacting our customer service team. However, if it has already been shipped, you will need to follow our return process for a refund.
I forgot my password. How can I reset it?
On the login page, click on 'Forgot your password' and follow the prompts to reset it.
Is Peek & Cloppenburg an ethical and sustainable brand?
We strive to be an ethical and sustainable brand, working towards improving our practices and transparency. You can learn more about our efforts on our Sustainability page.
How can I find my nearest Peek & Cloppenburg store?
You can use our Store Finder tool on the website to locate your nearest Peek & Cloppenburg store.
Can I use my discount code on sale items?
It depends on the terms and conditions of the specific discount code. Please check the terms before applying it to your purchase.
How can I sign up for the Peek & Cloppenburg newsletter?
You can sign up for our newsletter at the bottom of our website, in the 'Stay in the loop' section.
How many days does delivery take and how much does it cost?
Delivery times and costs vary depending on your location and chosen delivery method. Please refer to our Shipping page for more information.
How can I contact the Peek & Cloppenburg customer service team?
You can contact our customer service team via email, phone, or live chat. All the contact information can be found on our Contact Us page.
Does Peek & Cloppenburg offer student discounts?
Yes, we offer a student discount through UNiDAYS. Simply register and verify your student status to receive a discount code.
Can I change or cancel my order after it has been placed?
If your order has not yet been shipped, you can contact our customer service team to change or cancel it. Once shipped, you will need to follow our return process for a refund.
My order is missing an item, what should I do?
In the rare case that an item is missing from your order, please contact our customer service team for assistance.
I received the wrong item, how can I get the correct one?
Please contact our customer service team with the details and photos of the incorrect item and we will arrange for the correct one to be sent to you.
Can I use multiple discount codes on one order?
Unfortunately, our system only allows for one discount code to be used per order.
How can I leave a review for a product on the Peek & Cloppenburg website?
You can leave a review on the product page of the item you have purchased. Simply click on 'Write a Review' and follow the prompts.
What should I do if my order is stuck in customs?
Every country has different customs regulations and clearance processes, so it is possible for an order to get held up in customs. In this case, we recommend contacting the courier or your local customs office for further information.
