How do I search for pets on Petfinder?
To search for pets on Petfinder, go to the website and enter your location, desired pet type, breed, and age range. You can also use the advanced search feature for more specific results.
Why am I not seeing any results when I search for pets on Petfinder?
This could be because there are currently no pets listed in your area, or your search criteria may be too specific. Try broadening your search or checking back at a later time.
How do I create an account on Petfinder?
To create an account on Petfinder, click on the "Sign in" button at the top right corner of the homepage and then click "Join" on the pop-up window. Follow the prompts to create your account.
I can't log into my Petfinder account. What should I do?
Make sure you are using the correct email and password associated with your account. If you have forgotten your password, click on the "Forgot password?" link on the login page to reset it.
How do I add a pet to my favorites on Petfinder?
To add a pet to your favorites, click on the heart icon next to the pet's profile. You must be logged in to your account to use this feature.
I am trying to contact a shelter on Petfinder, but I am not receiving a response. What can I do?
The shelter may be experiencing a high volume of inquiries, so it may take some time for them to respond. If you haven't received a response after a few days, you can contact Petfinder's customer service for assistance.
I adopted a pet through Petfinder, but I am having issues with the adoption process. Who should I contact?
If you are having issues with the adoption process, you should contact the shelter or rescue organization directly. Petfinder is a directory and does not handle the adoption process.
How do I report a suspected scam on Petfinder?
If you suspect a scam on Petfinder, please report it to our customer service team by emailing [email protected] with the details of the suspected scam.
My shelter's listing is not showing up on Petfinder. What should I do?
First, make sure your shelter is registered and approved on Petfinder. If it is, then check that your listing is up to date and published. If you are still having issues, you can contact Petfinder's customer service for assistance.
Why am I receiving a "suspended account" error message when trying to access my Petfinder account?
This could be due to a violation of our terms of use. Please contact our customer service team for further assistance.
How do I edit my pet's listing on Petfinder?
To edit your pet's listing, log into your account and go to the "My Pets" section. Click on the pet you want to edit and make any necessary changes. Remember to save your changes before exiting.
Why am I receiving a "duplicate pet" error message when trying to list a pet on Petfinder?
This error message means that a pet with the same identification number or name has already been submitted to Petfinder. Try entering a different identification number or name for your pet.
How do I upload photos to my pet's listing on Petfinder?
To upload photos to your pet's listing, go to the "Photos" section while editing your pet's profile and click on the "Add photos" button. You can upload up to 20 photos for each pet.
My account was suspended, and I don't know why. What should I do?
If your account was suspended, please contact Petfinder's customer service for assistance in resolving the issue.
How do I delete my Petfinder account?
To delete your Petfinder account, log into your account and go to the "My Account" section. Scroll down to the bottom of the page and click on the "Delete Account" button. Follow the prompts to confirm the deletion.
I am having trouble with the Petfinder mobile app. What can I do?
For any issues or technical difficulties with the Petfinder mobile app, please contact our customer service team for assistance.
How do I contact Petfinder's customer service?
To contact our customer service team, you can email [email protected] or fill out the contact form on the Petfinder website.
Why am I receiving duplicate or incorrect results when searching for pets on Petfinder?
This could be due to a technical issue. Try refreshing the page, clearing your browser's cache, or using a different browser. If the issue persists, please contact our customer service team for assistance.
How do I update my shelter's information on Petfinder?
To update your shelter's information, log into your account and go to the "My Account" section. Scroll down to the "Contact information" section, and click on the "Edit" button next to "Contact info." Make the necessary changes, and remember to save your changes before exiting.
Why am I receiving a "page not found" error message on Petfinder?
This could be due to a technical issue or a broken link. Try refreshing the page or clearing your browser's cache. If the issue persists, please contact our customer service team for assistance.
How do I change the email associated with my Petfinder account?
To change the email associated with your account, log in and go to the "My Account" section. Under "Personal Information," click on the "Edit" button next to your current email address and enter the new email. Remember to save your changes before exiting.
How do I subscribe or unsubscribe from Petfinder's newsletters and promotions?
To manage your email preferences, log into your account and go to the "My Account" section. Under "Email Preferences," you can choose to subscribe or unsubscribe from various email options. Remember to save your changes before exiting.
Why am I receiving a "validation error" when trying to update my pet's listing on Petfinder?
This error message means one or more required fields have not been filled in correctly or are missing. Make sure all required fields are filled in and try saving your changes again.
How do I add my pet's microchip number to their listing on Petfinder?
To add a pet's microchip number, go to the "My Pets" section while editing your pet's profile. Under the "Identification" section, click on the "Add microchip" button and enter the 15-digit microchip number. Remember to save your changes before exiting.
How do I become a volunteer or foster for a Petfinder shelter or rescue organization?
Contact your local shelters or rescue organizations to inquire about volunteer or foster opportunities. Petfinder is a directory and does not manage or coordinate these programs.
Why am I not receiving any response from the shelters I have contacted on Petfinder?
It may take time for the shelter to respond to your inquiry, or they may have received a high volume of inquiries. If you
