What is Philippine Airlines?
Philippine Airlines is the flag carrier of the Philippines, operating both domestic and international flights.
How can I book a flight with Philippine Airlines?
You can book a flight with Philippine Airlines through their website, through their mobile app, or through a travel agency.
Why am I getting an error message when trying to book a flight?
There could be several reasons for this, such as incorrect information input, an issue with the website, or the flight may not be available at the chosen date and time. Please double-check the information entered and try again. If the issue persists, you may contact Philippine Airlines' customer support for assistance.
Can I make changes to my flight booking?
Yes, you can make changes to your flight booking, depending on the type of fare you have purchased. However, changes may be subject to fees and restrictions.
How can I cancel my flight booking?
You can cancel your flight booking through the Philippine Airlines website or mobile app. However, please note that cancellation fees may apply.
I have not received my e-ticket after booking. What should I do?
It may take a few hours for the e-ticket to be sent to your email address. If you still have not received it, please check your spam or junk mail folder. If it's not there, you can contact Philippine Airlines' customer support for assistance.
What should I do if my flight is delayed or cancelled?
If your flight is delayed or cancelled, Philippine Airlines will inform you through the contact information provided during booking. They will also assist you in rebooking or refunding your ticket, depending on the situation.
Why am I getting an error message when trying to check-in online?
This could be due to technical issues or an incorrect booking reference number. Please double-check the information entered or try checking in at the airport instead.
Which payment methods are accepted by Philippine Airlines?
Philippine Airlines accepts various payment methods such as credit cards, bank transfers, PayPal, and other popular online payment options.
Can I request for special assistance?
Yes, you can request for special assistance through the Philippine Airlines website or by contacting their customer support. This includes assistance for passengers with disabilities, medical conditions, and traveling with infants or children.
What travel documents do I need to present when flying with Philippine Airlines?
This may vary depending on your destination. Please make sure to have a valid passport, visa (if required), and any other necessary travel documents before your flight. You can check the requirements on the Philippine Airlines website or with the embassy of your destination country.
Can I bring my pet on board a Philippine Airlines flight?
Yes, small pets are allowed on domestic flights within the Philippines, as long as they are properly contained and have valid health and travel documents. However, pets are not allowed on international flights.
Why am I being charged for excess baggage?
Philippine Airlines has baggage limits for each passenger depending on the fare type purchased. If you exceed the allowed baggage weight or number, you will be charged for excess baggage fees.
Can I request for a seat upgrade?
Yes, you can request for a seat upgrade to a higher class through the Philippine Airlines website, mobile app, or at the airport. However, upgrades are subject to availability and fees.
Is there a loyalty program for Philippine Airlines?
Yes, Philippine Airlines has a loyalty program called Mabuhay Miles, where members can earn and redeem points for flights, upgrades, and other rewards.
What should I do if I have lost or forgotten my Mabuhay Miles account details?
You can retrieve your Mabuhay Miles account details through the Philippine Airlines website or by contacting their customer support. You will need to provide your registered email address or membership number for verification.
Can I request for a refund?
If you are eligible for a refund, you can request it through the Philippine Airlines website or by contacting their customer support. However, please note that certain fares may not be refundable.
Why am I unable to retrieve my booking on the Philippine Airlines website?
This could be due to several reasons, such as an incorrect booking reference number or booking not made directly with Philippine Airlines. Please contact their customer support for assistance.
How can I check the flight status of my Philippine Airlines flight?
You can check the flight status of your Philippine Airlines flight through their website or mobile app. You will need to provide your flight number and date of departure.
Can I choose my seat when booking a flight with Philippine Airlines?
Yes, you can choose your preferred seat during the booking process or at a later time through the Manage Booking feature on the Philippine Airlines website or mobile app.
Why am I getting an error message when trying to check-in at the airport?
This could be due to various reasons, such as an incorrect booking reference number or check-in not yet available. Please try again or check with the Philippine Airlines staff at the airport.
How can I submit a complaint or feedback about my experience with Philippine Airlines?
You can submit a complaint or feedback through the Contact Us section on the Philippine Airlines website or by contacting their customer support. They will assist you in addressing your concerns.
What should I do if my baggage is damaged or lost?
If your baggage is damaged or lost, please file a report immediately with Philippine Airlines' baggage services personnel at the airport. You will also need to provide your baggage tag/receipt and boarding pass for verification.
How can I request for a certificate of flight delay or cancellation?
You can request for a certificate of flight delay or cancellation through the Philippine Airlines website or by contacting their customer support. Please provide your booking reference number and flight details.
Can I request for a special meal on board a Philippine Airlines flight?
Yes, you can request for a special meal to accommodate dietary restrictions or preferences. This can be done through the Manage Booking feature on the Philippine Airlines website or by contacting their customer support.
Can I carry medication on board a Philippine Airlines flight?
Yes, you can carry medication on board a Philippine Airlines flight, as long as it is properly labeled and accompanied by a valid prescription. It is recommended to bring a doctor's note for medications that require refrigeration or syringes. More information can be found on the Philippine Airlines website or by contacting their customer support.
