What is Philo?
Philo is an internet streaming service that offers a variety of popular TV channels and shows.
How do I sign up for Philo?
You can sign up for Philo by visiting their website and creating an account.
Can I watch Philo on my TV?
Yes, you can watch Philo on your TV by using a streaming device such as Roku, Apple TV, or Amazon Fire TV.
What are the system requirements for using Philo?
You will need a high-speed internet connection, a compatible device, and an updated web browser to use Philo.
Is Philo available in my area?
Philo is currently available in the United States only.
How many devices can I use with one Philo account?
You can use up to 3 devices at a time with one Philo account.
Can I record shows on Philo?
Yes, you can record shows on Philo using Cloud DVR, which is available for an additional fee.
How long can I keep my recorded shows on Philo?
You can keep your recorded shows on Philo for up to 30 days.
What do I do if my video quality is poor on Philo?
You can try troubleshooting your internet connection or adjusting the video quality settings on Philo.
Why am I experiencing buffering or lag on Philo?
Buffering or lag on Philo can be caused by a slow internet connection or network congestion. You may need to troubleshoot your internet connection or try streaming at a different time.
Why am I seeing a blank screen on Philo?
A blank screen on Philo can be caused by a poor internet connection or a technical issue with the app. Try refreshing the page or restarting your device.
Why can't I access certain channels on Philo?
Certain channels may not be available depending on your location or subscribed package. You can check your channel lineup on Philo's website.
How do I cancel my Philo subscription?
You can cancel your Philo subscription by logging into your account on their website and selecting the cancel option.
What do I do if I forget my Philo account password?
You can reset your Philo account password by requesting a password reset link on their website.
Why am I seeing an error message on Philo?
Error messages on Philo can indicate technical issues or problems with your account. You can check for troubleshooting steps on their website or contact customer support for assistance.
Can I watch Philo offline?
No, Philo does not currently offer offline viewing.
How do I contact Philo customer support?
You can contact Philo customer support by emailing [email protected] or by calling 1-844-478-4030.
Why is my show suddenly interrupted by a different show on Philo?
This could be due to an error with the program guide. Try refreshing the page or restarting the app.
Can I change my subscription package on Philo?
Yes, you can change your subscription package at any time by logging into your account and selecting a new package.
How do I update my payment information on Philo?
You can update your payment information by logging into your account and editing your payment method.
Why is my show audio not synced with the video on Philo?
This can be caused by a slow internet connection or a technical issue. Try refreshing the page or restarting your device.
Why am I being prompted to re-enter my TV provider login on Philo?
This may happen if there is a glitch with the system or your TV provider's login authentication. Try entering your login information again or contacting your TV provider for assistance.
Can I watch live TV on Philo?
Yes, you can watch live TV on Philo for specific channels that offer it. Check the channel lineup on Philo's website to see which channels offer live TV.
Is Philo available for streaming on all devices?
Philo is available for streaming on a variety of devices, including phones, tablets, computers, and streaming devices. You can check the app store on your device or visit Philo's website for a full list of compatible devices.
Why am I experiencing frequent freezes or crashes on Philo?
Frequent freezes or crashes on Philo can be caused by a slow internet connection or a technical issue with the app. Try troubleshooting your internet connection or restarting your device.
How do I report a problem with Philo?
You can report a problem with Philo by contacting their customer support team via email, phone, or their online support form. You can also report issues through the app by selecting the "report a problem" button.
Is Philo available in different languages?
Philo is only available in English at the moment.
