What is Planethoster?
Planethoster is a web hosting company that provides services such as website hosting, domain registration, and email hosting.
How do I create a new email account on Planethoster?
To create a new email account on Planethoster, log into your cPanel and click on the "Email Accounts" option. From there, click on the "Create" button and follow the prompts to set up your new email account.
Why do I keep getting an error message when trying to access my website?
There could be multiple reasons for this error. First, make sure that your domain name is pointing to the correct nameservers. If that is not the issue, check the file permissions on your website files. If the problem persists, contact Planethoster's customer support for assistance.
How do I transfer my website from another host to Planethoster?
Planethoster offers a free website migration service for new clients. Simply contact their customer support team and provide them with the necessary login details to transfer your website.
Can I host multiple websites on one Planethoster account?
Yes, depending on the hosting plan you have, you can host multiple websites on one Planethoster account.
How do I renew my Planethoster hosting plan?
To renew your Planethoster hosting plan, log into your client area and navigate to the "Services" tab. From there, select the service you wish to renew and click on the "Renew" button.
I'm getting an SSL error on my website. What should I do?
This error could be due to an expired SSL certificate or an incorrect installation. Contact the Planethoster customer support team for assistance in resolving this issue.
How do I reset my cPanel login password?
To reset your cPanel login password, log into your client area and click on the "Services" tab. From there, select the service with the cPanel you wish to reset and click on the "Change Password" option.
Can I upgrade or downgrade my Planethoster hosting plan?
Yes, you can upgrade or downgrade your Planethoster hosting plan through your client area. Navigate to the "Services" tab and select the "Upgrade/Downgrade" option.
What are Planethoster's nameservers?
Planethoster's nameservers are ns1.planethoster.net and ns2.planethoster.net.
How do I access my Planethoster client area?
You can access your Planethoster client area by going to https://clients.planethoster.com/ and entering your login credentials.
Is there a limit on the number of email accounts I can create on my Planethoster hosting plan?
The number of email accounts you can create on your Planethoster hosting plan depends on the plan you have chosen. Check your plan's specifications or contact customer support for more information.
How do I cancel my Planethoster hosting plan?
To cancel your Planethoster hosting plan, log into your client area and navigate to the "Services" tab. Select the service you want to cancel and click on the "Request Cancellation" button.
Does Planethoster offer a backup service for my website?
Yes, Planethoster automatically creates daily backups of your website, which you can access and restore through your cPanel.
I'm receiving a "MySQL connection failed" error. What does this mean?
This error means that there is an issue with the connection to your MySQL database. Check your login credentials and make sure your database is accessible. If the problem persists, contact customer support for assistance.
Can I install WordPress on Planethoster?
Yes, you can install WordPress on Planethoster through the Softaculous app installer in your cPanel.
How do I transfer my domain to Planethoster?
To transfer your domain to Planethoster, you will need to request an authorization code from your current registrar and initiate the transfer through your Planethoster client area. Here is a helpful guide on how to transfer a domain to Planethoster: https://docs.planethoster.com/en/articles/3508556-how-to-transfer-a-domain-to-planethoster.
Does Planethoster offer a website builder?
Yes, Planethoster offers a website builder called Site Builder, which you can access through your cPanel.
My website is showing a "504 gateway timeout" error. What should I do?
This error could be due to various reasons, such as server overload or an issue with your website's code. Check with Planethoster's customer support for assistance in resolving this issue.
Is there a limit on the number of websites I can host on my Planethoster account?
The number of websites you can host on your Planethoster account depends on the plan you have chosen. Check your plan's specifications or contact customer support for more information.
How do I change my PHP version on Planethoster?
You can change your PHP version through your cPanel. Log in to your cPanel and navigate to the "Select PHP Version" option.
My email is not receiving any new messages. What should I do?
This could be due to incorrect email settings or an issue with your email client. Check your email settings or contact Planethoster's customer support team for assistance.
Where can I access my Planethoster invoice?
You can access your Planethoster invoice by logging into your client area and navigating to the "Invoices" tab.
Does Planethoster offer an uptime guarantee?
Yes, Planethoster offers a 99.9% uptime guarantee for their hosting services.
How do I change my Planethoster account password?
You can change your Planethoster account password by logging into your client area and navigating to the "Change Password" option under the "Services" tab.
I'm receiving a "server not found" error on my website. What does this mean?
This error means that the server hosting your website is not responding. Check your website's domain settings and make sure your domain is pointing to the correct nameservers. If the problem persists, contact Planethoster's customer support team for help.
Can I use Let's Encrypt SSL on Planethoster?
Yes, Planethoster fully supports Let's Encrypt SSL certificates, which you can easily install through your cPanel.
How do I update my billing information on Planethoster?
To update your billing information, log into your client area and go to the "Billing Details" section. From there, you can edit and save your updated information.
My website is showing a "403 forbidden" error. What should I do?
This error could be due to incorrect file permissions or an issue with your website's .htaccess file. Double-check your file permissions and contact customer support for further assistance.
