Poki FAQ

Answers to your most common questions about Poki.

Quick, simple, and helpful information at a glance.

What is Poki?
Poki is an online gaming platform that offers a wide variety of free games for players to enjoy.
How do I access Poki?
You can access Poki by visiting their website at www.poki.com or by downloading their app from the App Store or Google Play Store.
Why am I experiencing lag or slow loading times on Poki?
This could be due to your internet connection or browser. Try closing any unnecessary programs and make sure you have a stable connection. You can also try clearing your browser's cache and cookies.
How do I create an account on Poki?
You can create an account on Poki by clicking on the "Sign-up" button on their website or app and following the instructions provided.
Can I play Poki games on my mobile device?
Yes, Poki games are available on both iOS and Android devices.
Why am I seeing ads on Poki?
Poki is a free platform and they use advertisements to support their website. However, you can become a premium member to remove ads.
How can I contact Poki for help?
You can contact Poki by filling out their contact form on their website or by sending an email to [email protected].
I can't seem to find a specific game on Poki, what should I do?
Try using the search bar on the website or app to search for the game. If it is not available, it may not be on the platform.
How do I report a problem with a game on Poki?
You can report a problem with a game by clicking on the "Report a Problem" button on the game's page and filling out the form provided.
Why am I being redirected to a different page when I click on a game on Poki?
This may be due to an ad redirect. Try refreshing the page and clicking on the game again. If the problem persists, report it to Poki's support team.
Can I save my progress in a game on Poki?
Yes, you can save your progress in a game if it has a save feature. This varies from game to game.
How do I enable/disable sound in a game on Poki?
You can enable/disable sound by clicking on the sound icon in the game or by adjusting your device's volume settings.
Why am I seeing a blank screen when trying to play a game on Poki?
This may be due to an issue with your browser or internet connection. Try clearing your cache and cookies or using a different browser.
How do I change the language on Poki?
You can change the language by scrolling to the bottom of the Poki homepage and selecting your preferred language from the dropdown menu.
Can I play games on Poki with my friends?
Yes, you can invite your friends to play games with you by sharing a game link or connecting your Facebook account.
Why am I seeing a "Game Not Available" message on Poki?
This means that the game is currently not available on Poki. You can check back later to see if it has been added.
How do I remove a game from my favorites list on Poki?
You can remove a game from your favorites list by clicking on the "Favorites" tab and then clicking on the "X" button next to the game you want to remove.
Can I play Poki games offline?
No, Poki games require an internet connection to play.
Why am I getting a "Server Error" message on Poki?
This may be due to maintenance or technical issues on Poki's end. Try refreshing the page or coming back later.
How do I change my profile picture on Poki?
You can change your profile picture by clicking on your current profile picture and selecting a new one from your device or by connecting your Facebook account.
Why is the game not loading/working properly on my device?
This could be due to compatibility issues with your device. Try using a different device or updating your current one.
How do I earn coins on Poki?
You can earn coins by playing games and completing challenges on Poki. These coins can be used to unlock special features and rewards.
Why is the game frozen or stuck on a certain screen?
This could be due to a glitch or bug in the game. Try refreshing the page or contacting Poki's support team for assistance.
How do I change my username on Poki?
You can change your username by going to your settings and selecting the "Change Username" option.
Can I request a specific game to be added to Poki?
Yes, you can suggest a game to be added to Poki by filling out their contact form or sending an email to their support team.
How do I reset my password on Poki?
You can reset your password by clicking on the "Forgot Password?" link on the login page and following the instructions provided.
Why am I seeing inappropriate content on Poki?
Poki takes precautions to prevent inappropriate content from showing on their platform. However, if you encounter any, report it to their support team immediately.
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