What is preyproject?
Preyproject is a tracking software designed to help you locate your stolen or lost electronic devices.
Why am I not receiving any reports from my device?
Please make sure that your device is connected to the internet and that the Prey software is installed and running.
What should I do if my device gets stolen?
Log into your Prey account and mark your device as missing. Prey will then start collecting information and tracking its location.
Can I track my device if it's turned off?
No, Prey cannot track a device if it's completely turned off. It needs to be turned on and connected to the internet.
Why is my device's location not updating on the Prey map?
This could be due to a weak internet connection or your device's location settings being turned off. Please check these and try again.
How many devices can I track with Prey?
The free version of Prey allows you to track up to 3 devices. For more, you will need to upgrade to a paid plan.
Can I use Prey on my desktop computer?
Yes, Prey is compatible with Windows, MacOS, and Linux operating systems for desktop computers.
Can Prey be used on mobile devices?
Yes, Prey is available for mobile devices running on iOS and Android.
How accurate is Prey's geolocation?
Prey's geolocation accuracy can vary, as it relies on different sources, such as GPS, WiFi networks, and IP addresses.
How long does Prey keep my data?
Prey keeps your tracking data for up to 30 days. After that, it will be deleted automatically.
Can I remotely take photos or screenshots with Prey?
Yes, the paid version of Prey allows you to remotely take photos and screenshots of your device.
What should I do if I can't log into my Prey account?
Please make sure you are using the correct email and password. If you are still having trouble, you can reset your password or contact Prey support.
Can I uninstall Prey from my device?
If your device is still in your possession, you can uninstall Prey using the uninstall code provided in your account. If your device is missing, you can mark it as missing in your account, which will prevent anyone from uninstalling Prey.
How do I change my Prey account password?
You can change your Prey account password by logging into your account, going to the "My Account" section, and selecting "Change Password."
Why am I not receiving Prey's email notifications?
Please check your spam folder and make sure you have not marked Prey's emails as spam. You can also add [email protected] to your safe sender list.
Can I use Prey to track someone else's device?
No, Prey is not intended to be used for tracking someone without their knowledge. It can only be used on devices that you own or have permission to track.
Is my data safe with Prey?
Yes, Prey takes data privacy and security very seriously. Your data is encrypted and only accessible to you.
Can Prey track my device in other countries?
Yes, as long as your device has an internet connection, Prey can track it anywhere in the world.
How does Prey protect my data from hackers?
Prey uses encrypted storage and communication to protect your data from hackers. It also has features such as remote data deletion to prevent unauthorized access.
Is Prey compatible with all devices?
Prey is compatible with most electronic devices, but there may be some limitations depending on the operating system and hardware of your device.
Can I customize Prey's tracking settings?
Yes, you can customize certain tracking settings in your Prey account, such as location frequency and privacy options.
Can I track my device if the thief has erased my data?
If the thief has erased your data, Prey will no longer be able to track your device. However, it will still have access to any data that was saved before it was erased.
How do I subscribe to a paid plan on Prey?
You can subscribe to a paid plan on the Prey website by choosing one of the available plans and following the instructions to make the payment.
Can I track my device if the thief has removed the SIM card?
Yes, Prey can still track your device if the SIM card has been removed, as long as it is connected to the internet.
How do I cancel my Prey subscription?
You can cancel your Prey subscription by logging into your account, going to the "My Plans" section, and selecting "Cancel Subscription."
How can I improve my chances of locating my device with Prey?
To increase your chances of finding your device with Prey, make sure your device is always connected to the internet and keep its location settings turned on.
Can I transfer my Prey plan to a different device?
Yes, you can transfer your Prey plan to a different device by uninstalling it from the current device and installing it on the new one.
