Prezi FAQ

Answers to your most common questions about Prezi.

Quick, simple, and helpful information at a glance.

What is Prezi?
Prezi is a cloud-based presentation software that allows users to create dynamic and interactive presentations.
What are the system requirements for using Prezi?
Prezi runs on most modern web browsers and requires an internet connection to access the platform. For more specific system requirements, please refer to Prezi's support page: https://support.prezi.com/hc/en-us/articles/360002483333-System-requirements
How do I create a new Prezi presentation?
To create a new Prezi, simply log in to your account and click on the New Prezi button on the dashboard.
What is the difference between a Classic and a Next Prezi?
Classic Prezis use a zooming and panning presentation style while Next Prezis use a dynamic, canvas-based style. For more information, please refer to Prezis support page: https://support.prezi.com
Can I use Prezi offline?
Yes, you can use Prezi offline by downloading the Prezi Desktop app. However, you will need an internet connection to save and share your presentations.
How do I add media and other elements to my Prezi?
To add media and elements to your Prezi, click on the Insert tab and choose from the options, including images, videos, shapes, and charts.
How do I change the background color of my Prezi?
To change the background color of your Prezi, click on the Colors and fonts tab and choose a color or upload a custom image as your background.
Can I use animations in my Prezi?
Yes, you can add animations to your Prezi by clicking on the Add animations button in the toolbar and choosing from the various animation options.
How do I zoom in and out of my Prezi?
To zoom in and out of your Prezi, use the scroll wheel on your mouse or the zoom buttons in the toolbar.
How do I share my Prezi with others?
To share your Prezi with others, click on the Share option in the toolbar and choose the method of sharing, such as through email or social media.
Can I collaborate with others on the same Prezi?
Yes, you can collaborate with others on the same Prezi by clicking on the Collaborate button in the toolbar and inviting others to edit your presentation.
How do I save my Prezi?
Prezi automatically saves your presentation as you work on it. You can also click on the Save button in the toolbar to manually save your progress.
Can I customize the path of my Prezi?
Yes, you can customize the path of your Prezi by clicking on the Customize path button in the toolbar and dragging the icons to the desired path.
How do I undo changes in my Prezi?
To undo changes in your Prezi, click on the History tab and choose the previous version you want to revert to.
Why cant I access my Prezi presentation?
If you are having trouble accessing your Prezi presentation, try clearing your browsers cache and cookies, or try accessing it from a different device.
Why is my Prezi presentation taking a long time to load?
If your Prezi presentation is taking a long time to load, check your internet connection and make sure your browser is up to date. It could also be due to large media files on your Prezi.
What should I do if I encounter a blank screen in my Prezi?
If you encounter a blank screen in your Prezi, try refreshing the page or clearing your browsers cache and cookies.
Why am I getting an error message when trying to upload images to my Prezi?
The error message could be due to a few reasons, including the images being too large or unsupported file formats. Make sure your images are under 50MB and are in a supported format such as JPG, PNG, or GIF.
How do I delete a section or element from my Prezi?
To delete a section or element from your Prezi, click on the Edit button in the toolbar, then click on the section or element you want to delete and hit the Delete button on your keyboard.
Can I add a custom font to my Prezi?
Yes, you can add a custom font to your Prezi by clicking on the Colors and fonts tab and clicking on the Add font button. You will need to install the font on your computer for it to appear in Prezi.
Why cant I export my Prezi as a PDF?
If you encounter an error while exporting your Prezi as a PDF, check that you have enough disk space and that your browser is not blocking pop-ups. You can also try clearing your cache and cookies.
How do I cancel my Prezi subscription?
To cancel your Prezi subscription, log in to your account and go to the Subscriptions tab in the settings. Click on Cancel subscription and follow the prompts.
How can I contact Prezi customer support?
You can contact Prezi customer support through their websites chat function or by submitting a support ticket: https://prezi.com/support/contact/
Can I print my Prezi?
Yes, you can print your Prezi by exporting it as a PDF from the File menu.
How do I embed a Prezi in my website or blog?
To embed a Prezi in your website or blog, click on the Share button and select the Embed option. Copy the code provided and paste it into your websites HTML.
Why does my Prezi look blurry when presenting?
If your Prezi looks blurry when presenting, try adjusting your zoom or checking your screen resolution. It could also be due to low internet connection or large media files in your Prezi.
Why do I keep getting logged out of my Prezi account?
If you keep getting logged out of your Prezi account, try clearing your cache and cookies or using a different browser. It could also be a security issue, so make sure to update your password regularly.
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