How do I troubleshoot print quality issues with my Printify order?
First, double-check that the artwork and design files are high resolution. If they are, contact Printify's customer support for further assistance.
How do I fix a "file format not supported" error when uploading my design?
Make sure your design file is in either JPG or PNG format. If it still does not work, try using a different browser or clearing your cache and cookies.
I received an "order processing error," what does this mean?
This error occurs when there is an issue with payment or order details. Double-check that your payment information is correct and that all fields in the order form are filled out accurately.
What should I do if my order status shows "on hold"?
This status means that there may be an issue with your order. Contact Printify's support team for assistance and they will provide more information on the hold and how to resolve it.
How can I track my Printify order?
Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this to track your order on the carrier's website.
What should I do if my tracking number is not working?
It can take up to 24 hours for the tracking number to activate. If it does not work after 24 hours, contact the carrier directly for assistance.
Can I cancel or make changes to my order after it has been placed?
Printify's system processes orders immediately, so it may not be possible to make changes or cancel an order. Contact customer support as soon as possible if you need to make changes.
How do I return or exchange an item from my Printify order?
Printify has a 30-day return and exchange policy. Contact customer support for assistance with returning or exchanging an item.
I am having trouble syncing my store with Printify.
Printify offers step-by-step guides for syncing with various ecommerce platforms. If you are still having trouble, contact customer support for assistance.
What should I do if I receive a damaged or defective item?
Contact Printify's customer support with photos of the damage or defect and they will assist with a replacement or refund.
How does Printify handle international orders?
Printify ships internationally to select countries. International orders may be subject to customs fees and taxes. Check with your local customs agency for more information.
Can I use my own custom packaging with Printify orders?
Yes, Printify offers a custom packaging service for an additional fee.
What is the average production time for Printify orders?
The production time varies depending on the product and fulfillment location. You can find estimated production times on Printify's website.
How do I apply a discount code to my Printify order?
After adding items to your cart, click on "Have a promo code?" and enter the code in the field provided. Only one discount code can be used per order.
What should I do if I receive an "invalid discount code" error?
Make sure the code is still valid and entered correctly, including any capital letters or dashes. If it still does not work, contact customer support for assistance.
How do I set up my Printify store with multiple currencies?
Printify integrates with various apps and plugins that allow you to sell in multiple currencies. Check your ecommerce platform's app marketplace for options.
Can I add a personalized note or message to my Printify order?
Yes, you can add a custom note or message to be included with your order. This option is available at checkout.
I am having trouble with the size and fit of my Printify clothing order, what should I do?
Printify offers size charts for each product, but if you are still having trouble, contact customer support for assistance with exchanges or returns.
How do I get updates on new product releases or features from Printify?
Subscribe to Printify's newsletter or follow their social media accounts to stay updated on new products and features.
Can I change the shipping address for my Printify order?
If your order has not shipped yet, contact customer support immediately to request a shipping address change. If it has already shipped, contact the carrier for assistance.
I forgot to use my discount code before placing my Printify order, can I still apply it?
Unfortunately, discount codes cannot be applied after an order has been placed. However, you can use the code on your next order.
Does Printify offer bulk or wholesale orders?
Yes, Printify offers bulk and wholesale orders for certain products. Contact customer support for more information.
What happens if my order is lost in transit?
If your order has not arrived within the estimated delivery time, contact customer support for assistance with tracking down the package or getting a replacement.
Why am I being charged multiple times for the same order?
This may be due to an authorization hold placed on your payment method. The duplicate charge should fall off within a few days. If not, contact customer support for assistance.
How do I become a Printify fulfillment partner?
Fill out the partner application form on Printify's website and their team will review it and contact you if you are a good fit to join as a fulfillment partner.
