What is Proofpoint?
Proofpoint is a cybersecurity company that offers various solutions to protect against threats such as email phishing, data loss, and malware.
How do I access Proofpoint services?
You can access Proofpoint services through your organization's email system or by logging into the Proofpoint portal.
What is a phishing email?
A phishing email is a type of scam where a malicious sender tries to trick you into revealing personal or sensitive information.
What should I do if I receive a phishing email?
Do not click on any links or open any attachments in the email. Instead, report the email to your IT department or delete it immediately.
Why am I receiving a "message blocked" error when trying to open an email?
This error message means that Proofpoint has identified the email as a potential threat and has blocked it for your safety.
How can I whitelist a sender in Proofpoint?
In the Proofpoint portal, go to the "Policy" tab and click on "Whitelist senders" to add a sender to your approved list.
Why is an email showing a "probable spam" warning?
This warning means that Proofpoint has detected some suspicious elements in the email, but it is not confirmed as spam. Proceed with caution when opening the email.
What is a quarantine email?
A quarantine email is an email that has been identified as a potential threat and is being held in a secure location to prevent it from reaching your inbox.
How can I release a quarantined email in Proofpoint?
In the Proofpoint portal, go to the "Quarantine" tab and select the email you want to release. Click on "Release" to send the email to your inbox.
Why are my emails marked as "delivery failed" in Proofpoint?
This means that the email failed to reach its intended recipient. Check the email address for errors or contact your IT department for assistance.
What is a data loss prevention (DLP) policy in Proofpoint?
A DLP policy is a set of rules that dictate how data can be shared, transmitted, or stored to prevent sensitive information from being exposed or compromised.
How can I report a false positive in Proofpoint?
To report a false positive, go to the "Quarantine" tab in the Proofpoint portal and select the email. Click on "Not spam" to notify Proofpoint that the email is not a threat.
What should I do if I receive a "malware detected" warning when opening an email?
Do not open the email or any attachments and report it to your IT department immediately.
How often does Proofpoint update its threat detection?
Proofpoint updates its threat detection continuously to stay ahead of evolving threats.
What is a URL defense in Proofpoint?
URL defense is a feature that checks all URLs in emails to ensure they are safe and have not been compromised by hackers.
Can I customize my Proofpoint security settings?
Yes, you can customize your security settings in the Proofpoint portal by going to the "Policy" tab.
How can I change my Proofpoint password?
To change your Proofpoint password, go to the "Account" tab in the Proofpoint portal and select "Change password."
Why am I receiving an error message when trying to log into Proofpoint?
This could be due to an incorrect username or password. Double-check your login information and try again. If the problem persists, contact your IT department for assistance.
What is a secure email in Proofpoint?
A secure email is an encrypted message that can only be accessed by the intended recipient using a unique code or password.
How can I access a secure email in Proofpoint?
You will receive a notification email with a link and instructions on how to access the secure email.
What is a secure attachment in Proofpoint?
A secure attachment is an encrypted file attached to an email that can only be accessed by the intended recipient using a unique code or password.
Can I send large files through Proofpoint?
Yes, you can send large files through Proofpoint's secure file transfer feature.
How long are emails and attachments stored in Proofpoint?
Emails and attachments are stored in Proofpoint as per the retention policies set by your organization.
Can I access Proofpoint on my mobile device?
Yes, you can access Proofpoint on your mobile device by downloading the Proofpoint app or logging into the Proofpoint portal through your mobile browser.
What should I do if I receive a "suspicious link" warning in an email?
Do not click on the link and report the email to your IT department. It may be a phishing attempt or contain malware.
How can I report spam in Proofpoint?
In the Proofpoint portal, go to the "Policy" tab and select "Spam controls." From there, you can report spam emails to Proofpoint.
Where can I find more information about Proofpoint and its services?
You can visit the Proofpoint website or contact their customer support for more information.
