How do I reset my ProtonMail account password?
To reset your ProtonMail password, go to the login page and click on the "Forgot password?" link. Follow the instructions and a password reset link will be sent to your recovery email.
Why am I receiving an "Invalid username or password" error when trying to log in to my ProtonMail account?
This error message indicates that the username or password entered is incorrect. Double-check your login credentials and make sure you are using the correct username and password.
What should I do if I forgot my ProtonMail username?
If you have forgotten your ProtonMail username, you can retrieve it by clicking on the "Forgot username?" link on the login page. Follow the instructions and your username will be sent to your recovery email.
How do I change my ProtonMail account password?
To change your ProtonMail password, login to your account and go to Settings > Security > Change Password. Enter your current password, then your new password. Click "Save" to confirm the changes.
I'm getting a "Server connection error" message on ProtonMail. What should I do?
This error usually occurs when there is a temporary issue with the ProtonMail server. Wait a few minutes and try logging in again. If the issue persists, check the ProtonMail social media pages or status page for any known outages.
How can I recover a deleted email in ProtonMail?
To recover a deleted email, go to the "Trash" folder and click on the email you want to restore. Then, click on the "Move to" button and choose the desired folder to move the email back to your inbox.
I received an email stating my ProtonMail account is expiring. What does this mean?
ProtonMail offers both free and paid plans. If you are using a free account, it will expire after a certain period of time, usually 3-12 months. You can choose to upgrade to a paid plan to continue using your account after it expires.
How do I delete my ProtonMail account?
To delete your ProtonMail account, go to Settings > Security > Delete Account. Follow the instructions and your account will be permanently deleted.
Why am I getting a "Message sending failed" error when trying to send an email on ProtonMail?
There are several reasons why this error may occur, such as a bad internet connection, full storage space, or server issues. Check your internet connection and try again. If the issue persists, contact ProtonMail support for assistance.
How can I encrypt my emails on ProtonMail?
ProtonMail automatically encrypts your emails by default. All you need to do is set a password for your recipient to decrypt the email. You can also enable password protection for the subject line and attachments in your email settings.
Can I use my ProtonMail account with other email providers?
Yes, you can use ProtonMail with other email services, but you will not have the same security and privacy features. You can set up a bridge to access your ProtonMail account on popular email clients such as Outlook and Thunderbird.
I'm getting a "Email quota exceeded" message on ProtonMail. What does this mean?
This error means that your ProtonMail storage space is full. You can either upgrade to a paid plan or delete some emails to free up space.
How can I change my ProtonMail account email address?
Currently, ProtonMail does not allow users to change their account email address. You can create a new account with your desired email address and transfer your emails and contacts using the import/export feature.
Why am I seeing a "Suspicious activity" warning on my ProtonMail account?
ProtonMail has security measures in place to protect your account from unauthorized access. This warning may appear if there is a login attempt from a new device or location. Check your account activity and if you don't recognize the activity, change your password immediately.
How can I add a custom domain to my ProtonMail account?
To add a custom domain to your ProtonMail account, you need to have a paid plan. Follow the instructions in the ProtonMail support article to set up your custom domain.
I'm trying to create a new ProtonMail account, but it says my email address is already taken. What should I do?
This means that someone has already created a ProtonMail account with your email address. If you do not remember creating an account, try resetting the password associated with that email address. If you still cannot access the account, contact ProtonMail support for further assistance.
Why am I receiving a "Temporary network error" message on ProtonMail?
This error may occur due to a temporary issue with ProtonMail servers or your internet connection. Wait a few minutes and try logging in again. If the issue persists, contact ProtonMail support for assistance.
Can I schedule emails to be sent at a specific time on ProtonMail?
Yes, ProtonMail offers a "Send Later" feature that allows you to schedule emails to be sent at a specific time. This feature is available on paid plans.
How can I report a bug or issue on ProtonMail?
If you encounter a bug or issue on ProtonMail, you can report it by going to Settings > Help > Report Bug. Fill out the form with details about the problem you are experiencing and click "Submit".
Why am I seeing a "VPN required" message on ProtonMail when accessing it from certain countries?
Some countries may block or restrict access to ProtonMail. In such cases, you will need to use a virtual private network (VPN) to access the service. ProtonMail also offers its own VPN service called ProtonVPN.
How can I access my ProtonMail account on my mobile device?
You can access your ProtonMail account on your mobile device by downloading the ProtonMail app from the App Store or Google Play Store. Log in using your usual credentials and you will have access to your account on-the-go.
Why am I getting a "Session expired" error on ProtonMail?
This error may occur if you have been inactive on your account for a long time. Simply refresh the page and log back in to continue using ProtonMail.
How can I enable two-factor authentication on ProtonMail for added security?
Two-factor authentication adds an extra layer of security to your ProtonMail account. You can enable it by going to Settings > Security > Two-factor authentication. Follow the instructions to set it up using an authenticator app or a U2F key.
Can I use ProtonMail for business purposes?
Yes, ProtonMail offers a business plan for companies and organizations. You can sign up for a business account and add custom domains for your team members to use.
