What should I do if I can't find my booking reference number?
You can find your booking reference number in the confirmation email sent to you by Qantas. If you are unable to locate it, you can retrieve it by providing your last name and flight details on the Manage Booking page on the Qantas website.
Why am I seeing an error message when trying to book a flight?
There could be various reasons for the error message, such as technical issues, expired session or an incomplete form. Try clearing your browser's cache and cookies, or try booking again after a few minutes. If the issue persists, contact Qantas customer service for assistance.
What happens if my flight is delayed or canceled?
If your flight is delayed, you will be contacted by Qantas with updated information and instructions. If your flight is canceled, you may be eligible for a refund or rebooking on a different flight. For more information, visit the Flight Disruption page on the Qantas website.
How do I make changes to my flight booking?
You can make changes to your flight booking through the Manage Booking page on the Qantas website. Please note that changes may incur additional fees and charges.
What happens if I miss my flight?
If you miss your flight, you may be able to change your booking for a fee, depending on the fare conditions. You can also contact Qantas customer service for assistance.
How do I add baggage to my booking?
You can add baggage to your booking through the Manage Booking page on the Qantas website. Please note that additional fees may apply.
Why can't I select my preferred seat?
Some seats may be unavailable for selection due to operational or technical reasons. If you have a specific seat preference, you can contact Qantas customer service for assistance.
What should I do if my flight is overbooked?
If your flight is overbooked, you may be offered compensation or an alternative flight. Please contact Qantas customer service for assistance.
Why was my credit card declined when booking a flight?
There could be various reasons for a declined credit card, such as insufficient funds, incorrect card information, or a technical error. Please try using a different card or contact your bank for further assistance.
How can I request a special meal for my flight?
You can request a special meal through the Manage Booking page on the Qantas website. Please note that special meals must be requested at least 24 hours before your flight departure.
Can I request a refund for my flight booking?
It depends on the fare conditions of your ticket. Please visit the Booking Refunds page on the Qantas website for more information.
Why am I being charged for a seat selection?
Some seats may incur extra fees for selection, such as preferred or extra legroom seats. You can choose to select a standard seat at no additional charge or pay for a preferred seat.
What should I do if I did not receive a confirmation email for my booking?
Please check your junk or spam email folder, as the confirmation email may have been filtered there. If you still cannot locate it, contact Qantas customer service for assistance.
How early should I arrive at the airport for my flight?
It is recommended to arrive at least 2-3 hours before your flight departure for international flights and 1-2 hours for domestic flights.
Can I request a seat upgrade for my flight?
Yes, you can request a seat upgrade through the Manage Booking page on the Qantas website. Please note that upgrading to a higher class of service may incur additional charges.
What should I do if my baggage is damaged or lost?
In case of damaged baggage, you can file a report at the Baggage Services counter at the airport. For lost baggage, please contact Qantas customer service immediately.
How can I check my flight status?
You can check your flight status on the Flight Status page on the Qantas website. You can also sign up for flight updates to receive notifications about any changes to your flight.
What items are not allowed in my carry-on baggage?
You can find a list of prohibited items on the Dangerous Goods page on the Qantas website.
How can I request a wheelchair or special assistance at the airport?
You can request wheelchair or special assistance through the Manage Booking page on the Qantas website. Please note that requests must be made at least 48 hours before your flight departure.
Why did I not receive my frequent flyer points for my flight?
It may take up to 14 days for your frequent flyer points to appear in your account. If you do not receive them after this time, please contact Qantas customer service for assistance.
What should I do if I am unable to check-in online?
Please ensure that you have entered all the required information correctly. If the issue persists, contact Qantas customer service for assistance.
How can I redeem my Qantas frequent flyer points?
You can redeem your Qantas frequent flyer points for flights, upgrades, and other rewards through the Qantas website.
What should I do if I have not received my e-ticket?
Please check your junk or spam email folder, as the e-ticket may have been filtered there. If you still cannot locate it, contact Qantas customer service for assistance.
How can I find out about the baggage allowance for my flight?
You can find information about baggage allowance on the Baggage page on the Qantas website. Please note that baggage allowances may vary depending on your route and fare type.
Can I cancel my flight booking and receive a refund?
The ability to cancel a flight and receive a refund depends on the fare conditions of your ticket. Please visit the Booking Refunds page on the Qantas website for more information.
How can I contact Qantas customer service for assistance?
You can contact Qantas customer service through various channels, such as phone, email, or social media. Visit the Contact Us page on the Qantas website for more information.
